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Papa Johns Pizza

3.8
(346 reviews)

Business Details

6725 DIXIE HWY, Florence, KY
41042, United States
(859) 727-2999

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Florence, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Florence pizza for any occasion. Call us for pizza delivery in Florence or stop by 6725 DIXIE HWY for carryout to order the best pizza in Florence, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
6725 DIXIE HWY, Florence, KY
41042, United States

Hours

Reviews

3.8
346 reviews
5 stars
173
4 stars
65
3 stars
32
2 stars
13
1 star
63

What are people saying?

AI-generated from recent customer reviews

Quality Issues

Many customers reported inconsistent food quality, including undercooked pizzas, missing toppings, and poor ingredient quality.

Customer Service

Feedback highlighted a mix of positive and negative experiences with customer service, including friendly staff but also instances of rudeness and poor handling of complaints.

Delivery Problems

Numerous reviews mentioned delays in delivery, incorrect orders, and issues with delivery personnel, leading to dissatisfaction.

Sanitation Concerns

Some customers expressed concerns about hygiene practices, particularly regarding food handling by staff.

Overall Experience

While some customers praised the food and service, many expressed disappointment and indicated they would not return due to recent negative experiences.
  • JC
    Jimmy Carter
    Feb 23, 2026
    5.0
    The best
  • CC
    Caroline
    Feb 17, 2026
    2.0
    We ordered the pan pizza and New york crust pizza.The pan pizza definitely is not even close to what the pics show.Taste like nothing Neither pizza was good.Such a shame.Very very disappointed
  • MP
    M. P.
    Dec 24, 2025
    3.0
    Well, I had not had Papa Johns in about 6yrs. It was my fav yrs ago, if I had to buy pizza, normally I make my own dough and grow my toppings. PJs recipe has changed. The dough is not nearly as light or bready as it used to be. It had a firm tough bottom crust and not sure between that and the sauce. The toppings are, probably, cost-efficiently applied. The sauce and cheese unremarkable. The garlic butter, sitting beside my hot pizza, was thick like cheese whiz... sumthin's not right. Entertained that the ticket indicated the banana pepper was "a side". Was glad to have a hot meal the day after 6in snow, while moving... but PJ will not likely be my "ooh aah, special pizza from a store" choice any more.... or, give it another 6+ yrs.
  • JR
    Joseph “Average Joe” R
    Dec 15, 2025
    5.0
    I placed an order right around noon, I drove to this location because I have never had a bad experience here, and realized I've never placed a review to give them the Commendation they deserve... amazing team and amazing quality!
  • TO
    The legendary one
    Dec 11, 2025
    1.0
    Dont go here, I got a pizza one night and this man/ woman whatever it was, was vaping in the store while making pizza. I called and told them about it and I know they seen it on camera. I drove by yesterday and it was still working there, if they allow them to blame who's to say they even make them wash their hands smh.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Florence, KY?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 11:30 PM, and on Friday and Saturday from 10:00 AM to midnight.

Can I order takeout from Papa Johns Pizza, and what are the hours?

Yes, takeout is available daily from 10:00 AM to 11:15 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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