CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Florence is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous customers reported rude or unhelpful staff, with several instances of incorrect orders and poor customer service experiences.
Food Quality
While some customers enjoyed the food, many expressed disappointment with portion sizes, food temperature, and overall quality, citing issues like stale bread and cold soup.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions in the bathrooms.
Pricing Concerns
Several customers felt that the prices were too high for the quality and portion sizes of the food, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items, indicating that there are positive experiences to be had.
JM
Julie Miller
Feb 22, 2026
5.0
Best friendly service coffee and food was good
JM
Joshua Miller
Feb 13, 2026
5.0
Potato soup was amazing
IS
Isa Seal
Feb 1, 2026
1.0
Came to get a french dipper because I just had one a few weeks ago and was craving it again. I didn’t see it on the menu so I asked if they still had it. The guy taking my order told me they still had it, so I ordered a whole one. Paid $28 for a whole sandwich and a bowl of mac and cheese for my boyfriend. My sandwich comes out and there’s no dip with it. My boyfriend went to the counter to tell them we were missing the dip, where they tell him they don’t have the french dipper anymore and they gave me something different. I also only got half of the sandwich after paying for a full. So they didn’t even inform me that they were giving me a different sandwich and I didn’t get the right portion amount. This was my first time coming here and I’m definitely never coming back.
MH
Mikey Hehman
Jan 14, 2026
5.0
Went there to get a grilled cheese sandwich and tomato soup. One of the workers was in the lobby area with a drink in his hand where he saw me and instantly came up to take my order. He was very polite the food was so good! I definitely will be coming back. Also I didn’t have to wait long for my food either.
TF
Tyler Ford
Dec 19, 2025
5.0
Truly have to give this GM a major props.
I’m not sure if her directors read these however the pastry’s I ordered were perfectly made.
Coming from a Training GM I truly value managers who care about operational success. And have a true passion for what they do.
Thanks Team Florence for taking action in keeping the Panera bread Vision alive! 🍞 🥖 🥯
Does Panera Bread in Florence accept reservations?
No, Panera Bread in Florence does not accept reservations.
What are the operating hours of Panera Bread in Florence?
Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.
Can I order delivery from Panera Bread Florence, and what are their delivery hours?
Yes, Panera Bread Florence offers delivery from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.
What payment options are accepted at Panera Bread Florence?
They accept American Express, Cash, Discover, MasterCard, and Visa for payment.
Is there a drive-thru service available at Panera Bread Florence?
Yes, Panera Bread Florence has a drive-thru service.
Does Panera Bread Florence offer online ordering and takeaway options?
Yes, you can order online for delivery or Rapid Pick-Up, and they also offer takeaway and drive-thru services for your convenience.
What type of food and specialties can I find at Panera Bread Florence?
The menu features soups, salads, sandwiches, freshly baked artisan breads, specialty breads, flatbread sandwiches, and vegetarian broth bowls among other wholesome options.
Are there any nearby dining options if I want to explore after visiting Panera Bread Florence?
Nearby dining options include Fuji Steak House, a Japanese restaurant with sushi and steakhouse offerings, Hooters, an American restaurant and bar, as well as I Want Tacos, a fast food taco restaurant food truck.
What local attractions can I visit near Panera Bread Florence?
You can visit the Cincinnati Zoo, an arts and entertainment destination nearby after enjoying your meal at Panera Bread.
Are there any nearby services or stores close to Panera Bread Florence?
Nearby services include furniture stores like Watson's and Ashley, banks such as Old National Bank and Commonwealth Bank & Trust Company, and professional services including real estate agents and chiropractors.
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