Many customers praised the attentive and friendly service from staff, with specific mentions of exceptional servers.
Food Quality
While some reviews highlighted great food, others noted inconsistencies in food quality, particularly with overcooked or overpriced items.
Atmosphere
The restaurant was often described as clean and welcoming, contributing to a positive dining experience.
Value for Money
Several customers felt that the prices were high relative to the quality of food received, leading to mixed feelings about overall value.
SE
Sean Emmett
Feb 14, 2026
1.0
Reservation at 5:30, seated at 6:30, had deleted our name. Ordered immediately, waited another 1.5 hours to get our food. My wife's steak was cold and not cooked how she asked. We will not be back. We had to ask for silverware.
WM
William Mericle
Feb 13, 2026
5.0
In the recent past I have written a scathing review about the location in Kenwood, Ohio, si bad that you would have thought someone would have contacted me. NOPE!
So a friend wanted to take me out for dinner and I was like, "can we go anywhere else"? Nope they wanted to go here. We'll,,, whst a great dinner. Nope, a fantastic dinner and all the things the other location was not. Must be the local manager because this was GREAT! Food f and service.
SK
Steven Kohus
Feb 3, 2026
5.0
Food here was great, although on the pricey side. The server we had was fantastic, wish I had gotten his name, but even though it was packed and full parking lot, he still checked on us frequently and was very friendly. I feel everyone has tried a bloomin onion before, but if you have not, it is one of my favorite appetizers. The steak we got was small for the price but tasted great. I wouldn't recommend the Mac and cheese upgraded side, it was good but didn't feel worth the extra $4 as a premium side. The wings were really good and well cooked. Nice place for a date night or to go with a group.
JS
Jeff Schumacher
Jan 31, 2026
5.0
I ordered carry out, the young woman who helped me was courteous, prompt and friendly, her name is Arlene. It was a nice experience and she’s a fantastic employee for Outback.
RV
Rhonda Vance
Jan 26, 2026
5.0
Food was good. Pork chops were sooo tender. The outback employee who brought our food to our car was exceptional in his service. ( The temp was in the single digit and ground was covered in snow. ) But he came out smiling and was very helpful in putting our take out order in the back seat of our vehicle so we didn't have to get out. He had a wonderful attitude for someone who was working in freezing weather. Thank you!
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the Outback Steakhouse Florence location hours?
We are open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM.
Does Outback Steakhouse offer a happy hour? If so, when?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM.
What types of payment does Outback Steakhouse accept?
We accept American Express, Android Pay, Apple Pay, Cash, Mastercard, and Visa.
Does Outback Steakhouse offer gluten-free menu options?
Yes, we have several menu items suitable for gluten intolerance. You can view the gluten-free menu on our website.
What kind of dining attire is recommended at Outback Steakhouse?
Our attire is casual, so feel free to dress comfortably.
What pickup and delivery services does Outback Steakhouse offer?
We offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Does Outback Steakhouse have outdoor seating and is it family-friendly?
Yes, we have outdoor seating and welcome families and children. We also offer high chairs and wheelchair-accessible seating.
Where is Outback Steakhouse Florence located?
We are located at 8030 Mall Road, Florence, KY 41042, in front of Costco.
What nearby places can I visit before or after dining at Outback Steakhouse in Florence?
Nearby places include Chick-fil-A for a quick snack, Planet Fitness if you're interested in a workout, and the Ritz Ballroom if you'd like to shop for furniture. You can conveniently visit these spots around your meal.
How can the nearby Costco help me when visiting Outback Steakhouse?
Our Outback Steakhouse is located in front of Costco on Mall Road, making it easy to combine your grocery shopping with dining conveniently in one trip.
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