Mixed reviews on food quality; while some enjoyed perfectly cooked steaks and fresh salads, others reported overcooked or poorly seasoned dishes.
Service Experience
Service received high praise for being friendly and attentive, though some customers experienced slow service or issues with their orders.
Atmosphere
Generally positive atmosphere, but some locations reported cleanliness issues and long wait times.
Curbside Pickup
Curbside service was frequently highlighted as efficient and well-managed, with orders being accurate and timely.
Value for Money
Opinions on pricing varied; some felt the food was worth the cost, while others found it overpriced for the quality received.
JR
Jenna Reacher
5 days ago
2.0
Bad service tonight. Hostess young blonde thin girl. NOT welcoming. Just stared at us and wondering what we wanted. NO. I wanted to eat here but changed our minds. Service and first impressions are everything!! Put a smile on that gorgeous face next time!!
JB
Jessica Bornhorst
6 days ago
1.0
We were one of the only tables in the restaurant and the server we had had so many tables she couldn’t keep up, I felt bad for her. The food was VERY overpriced. I got the chicken and shrimp pasta and it literally tasted like the 1$ Michelinas frozen meals. It was nasty and 22$. Never again
MO
Michael Osborn
Nov 12, 2025
1.0
I went for my first and last time to Outback last night to celebrate Veterans Day me being a marine corps veteran. And upon arrival I ordered my food told the waitress about my allergy to tomatoes and she wrote down no tomatoes for my food after getting my food I took 1 bite and luckily it was a good few cm away from the tomatoe in the sandwich both me and my girlfriends heart stopped in fear of what’s next. Unfortunately for us that one tomatoe bite wasn’t enough to hospitalize me but it was enough to ruin the rest of our evening. We were going to see a movie after dinner but we both decided we would rather go home I was already feeling a little dizzy from the cross contamination. The restraunt did replace my sandwich but it realistically should have never happened. I will be adding Outback to the list of restraunts we are avoiding now just for my own health.
SR
She Ratz
Nov 8, 2025
2.0
80 (includes 15 tip) for 2 at lunchtime.
Service.... I'm hoping she was just having a bad day, it happens, but if not then she seemed annoyed at us the whole time. There were very few customers but we rarely saw her.
We still tipped though in hopes it was just a day.
Foods.... what happened to my formerly favorite steak chain? Greasy mushrooms that were so soggy with grease we at about 5 and gave up. We let it go though, mistake.
The potato soup was gross and tasted like pure onion powder. We did send that back.
Finally our main arrived. Steaks were so overseasoned my daughter didn't eat hers and I had to wipe mine. Gave up and boxed it all.
Mashed potatoes were OK. Ribs were overdosed in sauce.
And after all this I never once did the waitress come back and check and see after the second bite how things were. We actually had to ask another server for the dessert which was ok.
I took the leftovers home and heated them up later that eve ... and then spent the next few hours in the bathroom.
So disappointed.
MS
michael lantz sr.
Nov 1, 2025
4.0
Ordered online which is ideal, entered the pickup time, we arrived spot on and brought out right away. Have enjoyed dining in before, always great. Salad wonderful, steak ordered medium rare, best choice, delicious, tender. The problem was the bloomin onion, which is usually our treat. Smallest onion I ever had, was almost mush once gotten home, (minutes away). Reheated no crispy left. It was good taste, but had to just cut it up, sauce was tasty just way too thick. Will try again sometime, it was a special occasion meal.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the Outback Steakhouse Florence location hours?
We are open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM.
Does Outback Steakhouse offer a happy hour? If so, when?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM.
What types of payment does Outback Steakhouse accept?
We accept American Express, Android Pay, Apple Pay, Cash, Mastercard, and Visa.
Does Outback Steakhouse offer gluten-free menu options?
Yes, we have several menu items suitable for gluten intolerance. You can view the gluten-free menu on our website.
What kind of dining attire is recommended at Outback Steakhouse?
Our attire is casual, so feel free to dress comfortably.
What pickup and delivery services does Outback Steakhouse offer?
We offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Does Outback Steakhouse have outdoor seating and is it family-friendly?
Yes, we have outdoor seating and welcome families and children. We also offer high chairs and wheelchair-accessible seating.
Where is Outback Steakhouse Florence located?
We are located at 8030 Mall Road, Florence, KY 41042, in front of Costco.
What nearby places can I visit before or after dining at Outback Steakhouse in Florence?
Nearby places include Chick-fil-A for a quick snack, Planet Fitness if you're interested in a workout, and the Ritz Ballroom if you'd like to shop for furniture. You can conveniently visit these spots around your meal.
How can the nearby Costco help me when visiting Outback Steakhouse?
Our Outback Steakhouse is located in front of Costco on Mall Road, making it easy to combine your grocery shopping with dining conveniently in one trip.