Outback Steakhouse

4.1
3651 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Florence off Mall Road in front of Costco.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
8030 Mall Road, Florence, KY
41042, United States

Hours

Reviews

4.1
3,651 reviews
5 stars
2,015
4 stars
825
3 stars
362
2 stars
192
1 star
257

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; while some enjoyed perfectly cooked steaks and fresh salads, others reported overcooked or poorly seasoned dishes.

Service Experience

Service received high praise for being friendly and attentive, though some customers experienced slow service or issues with their orders.

Atmosphere

Generally positive atmosphere, but some locations reported cleanliness issues and long wait times.

Curbside Pickup

Curbside service was frequently highlighted as efficient and well-managed, with orders being accurate and timely.

Value for Money

Opinions on pricing varied; some felt the food was worth the cost, while others found it overpriced for the quality received.
  • JR
    Jenna Reacher
    5 days ago
    2.0
    Bad service tonight. Hostess young blonde thin girl. NOT welcoming. Just stared at us and wondering what we wanted. NO. I wanted to eat here but changed our minds. Service and first impressions are everything!! Put a smile on that gorgeous face next time!!
  • JB
    Jessica Bornhorst
    6 days ago
    1.0
    We were one of the only tables in the restaurant and the server we had had so many tables she couldn’t keep up, I felt bad for her. The food was VERY overpriced. I got the chicken and shrimp pasta and it literally tasted like the 1$ Michelinas frozen meals. It was nasty and 22$. Never again
  • MO
    Michael Osborn
    Nov 12, 2025
    1.0
    I went for my first and last time to Outback last night to celebrate Veterans Day me being a marine corps veteran. And upon arrival I ordered my food told the waitress about my allergy to tomatoes and she wrote down no tomatoes for my food after getting my food I took 1 bite and luckily it was a good few cm away from the tomatoe in the sandwich both me and my girlfriends heart stopped in fear of what’s next. Unfortunately for us that one tomatoe bite wasn’t enough to hospitalize me but it was enough to ruin the rest of our evening. We were going to see a movie after dinner but we both decided we would rather go home I was already feeling a little dizzy from the cross contamination. The restraunt did replace my sandwich but it realistically should have never happened. I will be adding Outback to the list of restraunts we are avoiding now just for my own health.
  • SR
    She Ratz
    Nov 8, 2025
    2.0
    80 (includes 15 tip) for 2 at lunchtime. Service.... I'm hoping she was just having a bad day, it happens, but if not then she seemed annoyed at us the whole time. There were very few customers but we rarely saw her. We still tipped though in hopes it was just a day. Foods.... what happened to my formerly favorite steak chain? Greasy mushrooms that were so soggy with grease we at about 5 and gave up. We let it go though, mistake. The potato soup was gross and tasted like pure onion powder. We did send that back. Finally our main arrived. Steaks were so overseasoned my daughter didn't eat hers and I had to wipe mine. Gave up and boxed it all. Mashed potatoes were OK. Ribs were overdosed in sauce. And after all this I never once did the waitress come back and check and see after the second bite how things were. We actually had to ask another server for the dessert which was ok. I took the leftovers home and heated them up later that eve ... and then spent the next few hours in the bathroom. So disappointed.
  • MS
    michael lantz sr.
    Nov 1, 2025
    4.0
    Ordered online which is ideal, entered the pickup time, we arrived spot on and brought out right away. Have enjoyed dining in before, always great. Salad wonderful, steak ordered medium rare, best choice, delicious, tender. The problem was the bloomin onion, which is usually our treat. Smallest onion I ever had, was almost mush once gotten home, (minutes away). Reheated no crispy left. It was good taste, but had to just cut it up, sauce was tasty just way too thick. Will try again sometime, it was a special occasion meal.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.