McDonald's

3.3
1770 reviews
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Business Details

5985 Centennial Circle, Florence, KY
41042, United States
(859) 647-7111
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5985 Centennial Circle, Florence, KY
41042, United States

Hours

Reviews

3.3
1,770 reviews
5 stars
535
4 stars
358
3 stars
349
2 stars
150
1 star
378

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a consistently negative experience.

Food Quality

Many reviews highlighted poor food quality, including cold, stale, or incorrectly prepared items.

Inconsistent Experience

While some customers praised friendly service and quick service, these positive experiences were overshadowed by frequent complaints about service and food.

Operational Problems

Customers noted issues with the restaurant's hours, including being closed during posted hours and frequent requests to pull forward in the drive-thru.
  • WO
    William Osborne
    1 day ago
    1.0
    I waited 36 minutes for a 4 pc chicken strip meal and the fries were cold. One person was in front of me..... Crazy....
  • JJ
    Jack
    4 days ago
    1.0
    From the time you get in line at the drive thru to the time you receive your food is around 30 to 35 minutes?? And that's if your only 6th in line. It's like there is no help. Then the rudeness at the windows! Wow. If I hated my job this bad? I sure wouldn't take it out on customer's.
  • BR
    Bubba Rubba
    6 days ago
    4.0
    I eat at this location pretty often. More than I care to admit. And they’re one the better McDonalds around in my opinion. I typically go in evening/nights, and food is typically good, staff is nice. Very rarely do I have an issue. Solid Micky Ds
  • R4
    Radbrads 420
    Dec 3, 2025
    1.0
    The employees do nothing but fight up there every time I’ve ordered at this place. It’s been an issue. They either forget sauce or forget an item that I ordered when you call. Nobody answers all around. It seems like a whole bunch of little kids working. Morning shift is great 2nd shift sucks do better do bed
  • CR
    Christopher Rodriguez
    Dec 3, 2025
    1.0
    This store is like 9/10 for missing items every time I order be it delivery or pick up it makes no difference just disappointing.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 5985 Centennial Circle, Florence, KY?

McDonald's at 5985 Centennial Circle is open daily from 5:00 AM to 11:00 PM, except Sunday when it opens at 6:00 AM.

When is the drive-thru at this McDonald's available?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.