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McDonald's

3.3
(1772 reviews)

Business Details

5985 Centennial Circle, Florence, KY
41042, United States
(859) 647-7111
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5985 Centennial Circle, Florence, KY
41042, United States

Hours

Reviews

3.3
1,772 reviews
5 stars
531
4 stars
361
3 stars
348
2 stars
150
1 star
382

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.

Service Speed

Numerous reviews highlighted long wait times for food, both in the drive-thru and inside the restaurant, often exceeding 30 minutes.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, contributing to an overall negative dining experience.

Cleanliness

Customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
  • NL
    Norb Lankheit
    Feb 14, 2026
    1.0
    Past two orders on different days have been wrong. First time it was the evening second was morning. The first time it was a double cheeseburger short. Second time it was a bacon egg biscuit short. Pay attention when you receive your food and check for items ordered to be in the bag.
  • MC
    Myranda Clark
    Feb 12, 2026
    5.0
    I work right down the street and get breakfast here 2-3 a week - Ron is awesome. He worked this morning at the drive thru and I'm hoping I read his name tag right BUT a couple weeks ago he smelled my jeep fumes when he opened his window and told me I had an oil leak! I had no idea. Took it to the shop the same day and my jeep was super messed up and leaking and burning oil. He is so nice and so fast. Give him a raise- great employee. !!!!!!
  • CH
    Christina Humphreys
    Feb 10, 2026
    1.0
    I go to McDonald's every morning between this location and the one in Florence, and it's a big toss in the air of how your food is gonna come to you or your drink, I come every morning and get a caramel iced coffee with extra extra caramel, they will charge U for the extra. Extra caramel, but they will not put the caramel in there and they will hand you a coffee drink that looks like milk. The reason why i'm leaving this review is because both windows you made sure you got my extra caramel right She replies, yep, got it. Second window soon as they hand it to me. I'm like, why is it so light? Oh, it's the cream in it. Get it together, guys like it should not depend on certain employees. It's like if if a certain employee is working. You're gonna get your right stuff. If that one employee's not there, you're getting whatever the hell they hand you, I took a picture of this drink. This iced caramel coffee looks like milk. And when I addressed it, it's, it's just where she started. You insult people's intelligence, especially people that come through every day, they know what it's supposed to look like if I could give it 0 stars, I would I'll never go to this location again. This is the second time they've done this. The last time the girl was like. Oh I got you next time. No, it doesn't work like that lady. I'm here now. I'm paying now.
  • RT
    Robert & Lesli Turner
    Feb 1, 2026
    1.0
    One of the lower ranked McDonalds. We waited close to 15 minutes. Food was cold and not fresh. Cold nuggets. Fried were old, not cooked all the way, and cold. Order was also incorrect. We were already tired of waiting and just accepted it and left.
  • KK
    Kay
    Jan 24, 2026
    1.0
    Horrible wait time for pick up orders. Waited over 30 minutes for one order. Ample staff in store.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 5985 Centennial Circle, Florence, KY?

McDonald's at 5985 Centennial Circle is open daily from 5:00 AM to 11:00 PM, except Sunday when it opens at 6:00 AM.

When is the drive-thru at this McDonald's available?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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