Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,388 reviews
5 stars
727
4 stars
474
3 stars
440
2 stars
228
1 star
519
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, with some stating their orders were wrong 60-70% of the time.
Customer Service
Feedback on customer service was mixed; while some praised individual staff members for their friendliness, others criticized management for rudeness and lack of support.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items, including stale buns and undercooked food.
Speed of Service
While some customers experienced quick service, others reported long wait times, particularly during busy hours or when ordering through delivery.
Cleanliness and Atmosphere
The cleanliness of the location received mixed reviews, with some customers noting it was clean and well-maintained, while others reported unsanitary conditions.
- JMJoshua McDaniel4 days ago1.0I've had multiple drivers attempt to get my food they kept canceling. Until point location was actually closed. I called to see if there was a issue I was hung up on by the location I will be informing everyone I know do not order from this location. I ordered 50$ worth of food and my family didn't eat because of lack of service, care, or professionalism. If you don't have the staffing turn the online ordering tablet off!!!
- MDMaryam DDec 24, 20251.0We just ordered three meals via drive through. They all came missing stuff. We ordered two 6c meals and one happy meal. Our two-snack meals (6c) included only one sandwich each. Our happy meal came without fries. Super disappointed.
- ICim abel now lol on a computerDec 22, 20252.0the kids meal portion was too small i literally stole fries from my sibling and and kids toy kinda suck
- JLJalesya LoftonDec 21, 20251.0I know this location pretty well because it's right by my job, however, when I order some food off of Uber eats I figured it wouldn't take long because they're literally right down the street. No it took almost an hour to get my order which wasn't entirely their fault but it would have been nice to have some hot food during a cold winter season. Now on I'm dealing with the one by Turfway.
- JBjim baysDec 20, 20254.0Picked up at drive through. Opened the bag when we got home and this is what we saw when we opened up one of our double cheeseburgers !! Someone took a bite out of it , wrapped it and then bagged it and gave it to us!! How completely disgusting and blatantly done was this!!! If whoever wrapped up these burgers aren’t fired then something is wrong. This is Sick. I will NEVER risk eating at ANY McDonald's again! Waiting for a General Manager to call us. Hours later , and Nothing. No call. We went back to the location just minutes after we found this. The manager had no idea what to do. I felt sorry for Her. This if a sick individual and an obvious non caring GM.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 7909 Dream St, Florence, KY?
McDonald's at 7909 Dream St, Florence, KY is open daily from 5:00 AM to 10:00 PM.
When is the drive-thru open at this McDonald's location?
The drive-thru is open daily from 5:00 AM to 1:00 AM.
What delivery options are available for McDonald's in Florence, KY?
Delivery services include same-day delivery, no-contact delivery, and curbside pickup.
Can I order McDonald's food through a mobile app?
Yes, you can use the McDonald's App available on iOS and Android for ordering.
What payment methods does this McDonald's location accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there free WiFi available at McDonald's on Dream St in Florence?
Yes, free WiFi is available as part of the services offered.
What nearby restaurants can I visit if I want more dining options besides McDonald's?
Nearby dining options include Sub Station II, Chipotle Mexican Grill, Captain D's, Wendy's, Red Lobster, Frisch's Big Boy, Bob Evans, Baskin-Robbins, Molca Salsa, Taqueria Ramirez 2, and Real Enchilada.
Are there any nearby accommodations for visitors planning to stay overnight?
Nearby accommodations include Rodeway Inn, Motel 6, and Super 8 motels.
If I'm coming from the area, what other services can I find near McDonald's on Dream St?
Nearby services include beauty salons like Salon Dro Sha and Nu KY Nails By Shelly, a liquor store called Liquor City, pet grooming at Klassy K-9, and the PPG Paints Store.
How can I earn rewards or special offers at this McDonald's?
You can join the MyMcDonald's Rewards program to earn points for free food.