Brand Certified
Gold Star
4.2(1025 reviews)
Certified by Gold Star • Mar 01, 2026
Business Details
7649 Mall Rd, Florence, KY
41042, United States
Certified by Gold Star • Mar 01, 2026
(859) 371-2272
Certified by Gold Star • Mar 01, 2026
https://locations.goldstarchili.com/ky-florence-7649-mall-rd-fa2ed7f654b5
Certified by Gold Star • Mar 01, 2026
About
Certified by Gold Star • Mar 01, 2026
Fast Food Restaurant
We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.
Location
Certified by Gold Star • Mar 01, 2026
Hours
Certified by Gold Star • Mar 01, 2026
Reviews
4.2
1,025 reviews
5 stars
592
4 stars
236
3 stars
98
2 stars
30
1 star
69
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers had mixed experiences with food quality; while some enjoyed the chili dogs and burgers, others found items like spaghetti and fries to be subpar or cold.
Service Issues
Several reviews highlighted poor service, including long wait times, incorrect orders, and unresponsive staff, particularly during busy hours.
Cleanliness
There were complaints about dirty tables and unsanitary conditions in the restaurant, although some customers noted that certain locations were clean.
Positive Experiences
Despite some negative feedback, many customers praised the friendly staff and enjoyable dining experiences, particularly at specific locations.
- TJterry jarman5 days ago5.0Great service, great sale prices and the food was fantastic.
- MSMark SutphinFeb 24, 20265.0Seated quickly and served quickly as well, server and manager both very attentive during our visit! Orders taken promptly and food came out quick and fresh, very good temp and presentation was stellar! Refills on drinks and crackers done efficiently! This location was busy for Cincinnati Chili Week and they did an amazing job!!
- LMLoopi MaloJan 29, 20262.0Im a doordasher and the guy cashier tried to accuse me of stealing mints while waiting for someone's food
- KMKenneth MarshallJan 5, 20265.0Coney dogs were delicious
- NNnomorpostlDec 25, 20255.0maybe change spaghetti out more often, seemed a little dried out even with chili
Frequently Asked Questions About Gold Star
What kind of food does Gold Star serve?
Gold Star serves small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers made to order.
What are the operating hours of Gold Star in Florence, KY?
Gold Star is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Where is Gold Star located in Florence, KY?
Gold Star is located at 7649 Mall Rd, Florence Square, Florence, KY 41042, US.
Can I order Gold Star's food online?
Yes, you can order online through their order website at https://order.goldstarchili.com/.
What payment options are accepted at Gold Star?
Gold Star accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Does Gold Star have an online menu available?
Yes, their menu is available online at https://www.goldstarchili.com/menu.
What nearby shopping centers can I visit before or after dining at Gold Star?
You can visit Florence Square shopping center, which is nearby and offers additional shopping and entertainment options.
Are there other dining options near Gold Star in Florence?
Yes, nearby restaurants include KPOT Korean BBQ & Hot Pot, New Asian Buffet of Florence, Izzy's Florence Sandwich Shop, and Subway for various cuisine choices.
What nearby stores can I shop at when visiting Gold Star?
Nearby stores include PacSun for clothing, Rooms To Go Furniture, Batterries Plus Bulbs for electronics, Fred Meyer for retail and jewelry, and Barnes & Noble bookstore.
How can I contact Gold Star in Florence for inquiries?
You can contact Gold Star by phone at +1 859-371-2272.
Brand Certified Facts from Gold Star
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Certified March 01, 2026Yext Knowledge Graph
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