Brand Certified
Five Guys
4.4(1126 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
7668 Mall Rd., Florence, KY
41042, United States
Certified by Five Guys • Mar 01, 2026
(859) 525-8444
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/7668-mall-rd
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 7668 Mall Rd. in Florence is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.4
1,126 reviews
5 stars
720
4 stars
233
3 stars
90
2 stars
31
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being delicious and satisfying, although some noted issues with portion sizes and greasiness.
Service
The staff received positive feedback for being friendly, helpful, and efficient, though there were occasional reports of unprofessional behavior.
Cleanliness
While many reviews highlighted the cleanliness of the restaurant, some customers reported unsanitary conditions, particularly regarding the floors.
Pricing
Several customers expressed concerns about high prices and perceived value, with some suggesting that portion sizes should be adjusted instead of increasing prices.
- KMKat marieFeb 24, 20265.0Great food! I'm not a burger person, but it was great burgers and fries! 5 stars from me 😁
- FFFrantzFeb 15, 20264.0I've been here mutiple times, it's ALWAYS amazing. The food is delicious and made to order (very very quickly too)! And the staff have never been anything but kind, helpful, and patient. Which is why I was surprised and pissed off to find that I could not enter the tip I wanted to give when using my card. Why does it limit how much you can tip using a card?! It's complete and total bullshit, and I guess I just need to get rid of my card and go back to cash only like I used to. Thanks to the staff for their patience while I tried to figure out the max amount I could enter as a tip. Seriously - give these folks a raise!
- BMBraulio MartinezFeb 13, 20263.0Muy ricas las hamburguesas, no tienen mucha variedad y creo que las papas deberían tener menos grasa
- DSDavid StoneFeb 8, 20265.0Always delicious!
- MDMiranda DJan 11, 20261.0No longer eating here. They changed the sizing of their fries to cut cost. You all should just raise the prices instead of cutting quantity. (They now put your fries in a bag. They'll tell you its the same size as the old cups but THEY ARE NOT). #shrinkflation
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 7668 Mall Rd. accept reservations?
No, Five Guys at 7668 Mall Rd. does not accept reservations.
What are the operating hours for Five Guys at 7668 Mall Rd., Florence?
Five Guys is open daily from 11:00 AM to 10:00 PM for dine-in and from 11:00 AM to 9:30 PM for delivery.
Does Five Guys offer delivery and pickup services?
Yes, Five Guys offers in-store pickup and delivery services through their online ordering platform.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
Is there a way to order Five Guys from a mobile app?
Yes, you can order from Five Guys using their mobile app available on both Apple App Store and Google Play Store.
What types of payment options are accepted at Five Guys?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there gluten-free or vegetarian options available at Five Guys?
While buns and some condiments contain gluten, many sandwiches are available without buns using wraps or bowls. The veggie sandwich is a mix of vegetables and condiments, not a veggie patty.
What nearby places can I visit before or after dining at Five Guys?
Nearby places include Shoe Carnival for footwear shopping, Halloween City for costumes, and Honey Baked Ham for delicatessen goods, making it convenient for a full outing centered around Mall Rd.
Are there nearby health and dental services around Five Guys?
Yes, dental offices such as Sarah Carver, Motto Clear Aligners, and Aspen Dental - Florence are conveniently located nearby for appointments before or after your meal.
What nearby amenities assist with locating Five Guys?
Nearby retail stores like Fred Meyer, U.S. Bank, and various shoe stores like Champs Sports and Finish Line can help orient you as you find Five Guys on Mall Rd.
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