Dairy Queen Grill & Chill

4.1
768 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
8460 US Highway 42, Florence, KY
41042-9642, United States

Hours

Reviews

4.1
768 reviews
5 stars
391
4 stars
199
3 stars
82
2 stars
27
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude staff and poor customer service experiences, leading to dissatisfaction.

Food Quality

Several reviews highlighted issues with food quality, including incorrect orders, poor handling, and unsatisfactory taste.

Cleanliness

Numerous customers noted that the restaurant was dirty, with sticky floors and unclean tables, impacting their dining experience.

Ice Cream Issues

Customers expressed disappointment with the ice cream quality, including insufficient toppings and changes in texture.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items, indicating that experiences can vary.
  • BB
    Belinda
    Nov 11, 2025
    5.0
    Stopped in on Veterans Day not knowing this franchise had a free snack for vets. Great service and thankful this franchise owner offered a free ice cream treat for us and all veterans today!! Kuddos
  • JS
    John Schaffer
    Sep 29, 2025
    1.0
    Very rude staff. My blizzard tasted awful; when I told the staff member I would like a different one he said no, I picked it and I couldn't get a different one. It would have cost the business about .40 cents to replace it and to provide good customer service. First and last time we will ever eat at this location. We have eaten at multiple Dairy Queens and have never had this type of bad experience. I would suggest if you want good food and good customer service you go somewhere else.
  • IS
    Isabel Salgado
    Sep 5, 2025
    5.0
    Precios accesibles, menú variado y sus blizzard de lo mejor..
  • DL
    David L
    Jul 17, 2025
    1.0
    Spent $40 for the family's dinner and the nastiness you see in the photos was what I got from this establishment for my money. I could give credit for an honest mistake, but all of that putrid lettuce was covered on top with a thin layer of fresh lettuce. The salad looked great. The top was a nice looking thin layer that covered what you see in the photos. That leads me to believe it was intentionally done to cover up the slimy brown, wilted green , and translucent garbage underneath. There wasn't just a small area or layer under the fresh top. Every bit under the thin layer looked like it should have been thrown out 3 days prior. If your food handling of salad is this bad, what about the chicken that came with the salad, or the chicken strips I also ordered for dinner? There wasn't a chance in hell I'd eat the chicken after the petri dish of e coli / botulism you sold me under the name "crispy chicken salad". I've never done this before, but definitely reporting this place. Disgusting, nasty, and you knew what you gave me because it was obvious you tried to hide it. Not sure how you haven't killed someone yet, but you need to be ashamed and kept away from any food related business. You took the money I worked hard to earn and gave me this to feed myself and my family. Every bit of this was thrown out, and I had to pay even more to get properly handled and prepared food because you stole my money and gave me garbage to feed my family. Disgraceful, dishonest, and shameful.
  • GB
    GEORGE Bruns
    Jul 9, 2025
    4.0
    No more cone dip

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Florence, KY offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ cakes.

What are the operating hours of the Dairy Queen Grill & Chill at 8460 US Highway 42?

They are open daily from 10:15 AM to 10:15 PM.