Brand Certified
Chipotle Mexican Grill
4.1(1100 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
7516 Mall Rd, Florence, KY
41042, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(859) 282-7715
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ky/florence/7516-mall-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=565
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Florence is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
4.1
1,100 reviews
5 stars
590
4 stars
249
3 stars
100
2 stars
59
1 star
102
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff varied widely, with some praising friendly service while others reported rudeness and lack of attentiveness.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like cold or undercooked items, small portions, and overall lack of freshness.
Cleanliness
Multiple reviews highlighted cleanliness issues in the dining area and bathrooms, with some customers feeling uncomfortable due to unsanitary conditions.
Order Accuracy
Several customers reported problems with order accuracy, including missing items and incorrect orders, leading to frustration.
- PPPityFeb 24, 20265.0Portioned ingredients well
- CSChristian SchattschneiderFeb 18, 20261.0Went in at 9:02 PM hoping to get a chicken burrito, instead I was greated with "sorry we only have steak and vegetables, we don't even have rice" and the kid chuckled when he said that. Now I would understand if it was 20 mins before close, but almost an hour? Chipotle constantly going downhill.
- HPHeena PatelFeb 12, 20261.0i did online order but we go inside pick up my order not ready and also 4 employee warning but all employee watching phone but no buddy making my order in hindi language
- EPEberardo PerezJan 12, 20261.0Ordered two kids meals with quesadilla's and got no quesadillas on both meals. Had to drive back to get them and one co worker acted like it wasn't a bid deal. Not to mention the food looked super sloppy. Not a good experience at this location. Who ever manages this store needs to really look into who he/she hires.
- MGMark GoodJan 8, 20261.0Very terrible experience at this location. Short lady with the mole taking my order was very slow. Was also too busy talking to her boyfriend in the back to take my order. Food was okay, this location needs to do better. I sure hope that girl was not a manager.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Florence serve?
Chipotle Florence is a fast-casual restaurant known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill in Florence?
The restaurant is open every day from 10:45 AM to 10:00 PM.
Does Chipotle in Florence offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food online from Chipotle Florence?
You can order online through their website at https://order.chipotle.com/, via the Chipotle app, or using the quick link https://chipotle.app.link/Carne-Apple.
Does Chipotle Florence have a rewards program?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What are some nearby places to visit when I go to Chipotle Mexican Grill in Florence?
Nearby places include The Vitamin Shoppe for supplements, Guardian Savings Bank, and the Expedia CruiseShipCenters travel agency. You might visit these before or after your meal for additional needs or planning trips.
Can I stop by a beauty salon near Chipotle in Florence?
Yes, there are several nearby beauty salons such as G Spa Nails, Renee’s Beauty Vault, and Supercuts for your grooming and beauty needs.
Are there other dining options near Chipotle Mexican Grill Florence?
Yes, you can find restaurants like Rapid Fired Pizza, Thai Tea House, and Kabobske nearby offering different cuisines.
What health-related services are nearby Chipotle Florence?
Orthodontic Specialists and Glow Aesthetics and Wellness are nearby for dental and medical spa services.
How can I contact Chipotle Mexican Grill in Florence?
You can reach them by phone at +1 859-282-8715 or email at ky.0565.florence@chipotle.com.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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