Chipotle Florence is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including cold, undercooked, or dried-out items, as well as inconsistent portion sizes.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the dining area and bathrooms, with many tables left dirty and trash not being managed properly.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor management.
Atmosphere
The atmosphere received mixed feedback, with some enjoying the environment while others noted loud music and a messy dining area.
Order Accuracy
Several customers experienced issues with order accuracy, including receiving incorrect items or insufficient portions.
AJ
Abby Jenkins
Nov 9, 2025
1.0
Got chipotle for lunch today and the 2 young ladies working were not very nice and had no smiles on their faces whatsoever. Neither of them acted like they wanted to be there. When asking if I could have shredded cheese on the side they said it would be an extra charge if I already had some on my bowl. I have done this numerous times before and I have never had anyone tell me that at any other location.
LL
Lucina Lopez
Oct 12, 2025
5.0
The tall manger should really button all his buttons but beyond that no complaints, super good food
JI
Jamie Ingram
Oct 1, 2025
1.0
10/01/2025
Tried to give Chipotle another chance and was disappointed again. I placed an order for Chipotle for delivery because I couldnt leave work to pick it up. The order was placed at 2:37PM with an ETA of 3:09PM. My dasher showed up at 3:22PM with my cold food after i watched them stop to pick up other orders on the live map. Chipotle customer service offered me a BOGO coupon for my trouble which is laughable at best. I'm done. No more.
LD
Lana Dray
Sep 28, 2025
5.0
manager is so hottttt 🔥
BW
Brad Wiggins
Sep 4, 2025
5.0
Really a very friendly and clean restaurant in Florence KY 👍
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Florence serve?
Chipotle Florence is a fast-casual restaurant known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill in Florence?
The restaurant is open every day from 10:45 AM to 10:00 PM.
Does Chipotle in Florence offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food online from Chipotle Florence?
You can order online through their website at https://order.chipotle.com/, via the Chipotle app, or using the quick link https://chipotle.app.link/Carne-Apple.
Does Chipotle Florence have a rewards program?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What are some nearby places to visit when I go to Chipotle Mexican Grill in Florence?
Nearby places include The Vitamin Shoppe for supplements, Guardian Savings Bank, and the Expedia CruiseShipCenters travel agency. You might visit these before or after your meal for additional needs or planning trips.
Can I stop by a beauty salon near Chipotle in Florence?
Yes, there are several nearby beauty salons such as G Spa Nails, Renee’s Beauty Vault, and Supercuts for your grooming and beauty needs.
Are there other dining options near Chipotle Mexican Grill Florence?
Yes, you can find restaurants like Rapid Fired Pizza, Thai Tea House, and Kabobske nearby offering different cuisines.
What health-related services are nearby Chipotle Florence?
Orthodontic Specialists and Glow Aesthetics and Wellness are nearby for dental and medical spa services.
How can I contact Chipotle Mexican Grill in Florence?
You can reach them by phone at +1 859-282-8715 or email at ky.0565.florence@chipotle.com.