Chipotle Mexican Grill

4.1
1115 reviews
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Business Details

7516 Mall Rd, Florence, KY
41042, United States
(859) 282-7715
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Florence is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7516 Mall Rd, Florence, KY
41042, United States

Hours

Reviews

4.1
1,115 reviews
5 stars
603
4 stars
252
3 stars
102
2 stars
59
1 star
99

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or dried-out items, as well as inconsistent portion sizes.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the dining area and bathrooms, with many tables left dirty and trash not being managed properly.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor management.

Atmosphere

The atmosphere received mixed feedback, with some enjoying the environment while others noted loud music and a messy dining area.

Order Accuracy

Several customers experienced issues with order accuracy, including receiving incorrect items or insufficient portions.
  • AJ
    Abby Jenkins
    Nov 9, 2025
    1.0
    Got chipotle for lunch today and the 2 young ladies working were not very nice and had no smiles on their faces whatsoever. Neither of them acted like they wanted to be there. When asking if I could have shredded cheese on the side they said it would be an extra charge if I already had some on my bowl. I have done this numerous times before and I have never had anyone tell me that at any other location.
  • LL
    Lucina Lopez
    Oct 12, 2025
    5.0
    The tall manger should really button all his buttons but beyond that no complaints, super good food
  • JI
    Jamie Ingram
    Oct 1, 2025
    1.0
    10/01/2025 Tried to give Chipotle another chance and was disappointed again. I placed an order for Chipotle for delivery because I couldnt leave work to pick it up. The order was placed at 2:37PM with an ETA of 3:09PM. My dasher showed up at 3:22PM with my cold food after i watched them stop to pick up other orders on the live map. Chipotle customer service offered me a BOGO coupon for my trouble which is laughable at best. I'm done. No more.
  • LD
    Lana Dray
    Sep 28, 2025
    5.0
    manager is so hottttt 🔥
  • BW
    Brad Wiggins
    Sep 4, 2025
    5.0
    Really a very friendly and clean restaurant in Florence KY 👍
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Florence serve?

Chipotle Florence is a fast-casual restaurant known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill in Florence?

The restaurant is open every day from 10:45 AM to 10:00 PM.