Donatos Pizza

3.9
330 reviews
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Business Details

3044 Dixie Highway, Erlanger, KY
41018, United States
(859) 331-0889
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
3044 Dixie Highway, Erlanger, KY
41018, United States

Hours

Reviews

3.9
330 reviews
5 stars
173
4 stars
59
3 stars
32
2 stars
18
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, particularly with a manager named Nancy, who was described as rude and unprofessional.

Order Accuracy

Several customers reported issues with incorrect orders and delays, leading to dissatisfaction with the service.

Food Quality

While many customers praised the pizza quality, there were complaints about cold food and incorrect toppings.

Staff Attitude

Multiple reviews mentioned unfriendly or rude staff interactions, contributing to a negative dining experience.

Delivery Issues

Customers frequently experienced delays in delivery times, with some orders arriving cold or to the wrong address.
  • VE
    Vickie Einertson
    Nov 21, 2025
    1.0
    Ordered pizza at 419pm with a pick up time of 530pm it’s now 550 and still waiting for my pizza!!
  • EG
    Evalece Gross
    Nov 2, 2025
    1.0
    We recently picked up an order from Donatos, and our total was $40.20. While at the window, we noticed the employee handling the card reader seemed to be shuffling with it. After checking our receipt, we saw that a $10 tip had been added without our authorization. When we brought it to her attention, she quickly asked for the receipt back and removed the charge, but insisted on taking the original receipt from us. We called to inform management about the situation and spoke with the shift leader, Nancy. Unfortunately, instead of addressing our concern professionally, she loudly stated that it was “an accident” and then hung up on us. While mistakes can happen, the way this situation was handled was disappointing and unprofessional. We hope management takes this feedback seriously to prevent it from happening to other customers.
  • JJ
    jameel jarmon
    Oct 29, 2025
    1.0
    Nancy is rude and disrespectful. I won’t come here when she’s here. She needs to learn how to speak to people.
  • KC
    kelly Cooper
    Oct 27, 2025
    5.0
    I love the atmosphere the food is always fresh and tyler is the most friendly guy I always recommend this place
  • DD
    DT1
    Oct 24, 2025
    2.0
    They couldn't write down our address properly, so delivery took forever, and the food was ice cold. Also, I paid for an extra sauce and never received it.
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Frequently Asked Questions About Donatos Pizza

What is Donatos Pizza known for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering a family-owned pizza dining experience since 1963.

What types of foods does Donatos Pizza offer?

Donatos offers pizza, oven baked subs, desserts, and appetizers, including specialities like pepperoni pizza and thin crust pizza.