Donatos Pizza

3.9
328 reviews
Gotta love more™.
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Business Details

3044 Dixie Highway, Erlanger, KY
41018, United States
(859) 331-0889
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
3044 Dixie Highway, Erlanger, KY
41018, United States

Hours

Reviews

3.9
328 reviews
5 stars
171
4 stars
59
3 stars
32
2 stars
18
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted issues with rude and unprofessional staff, particularly mentioning a manager named Nancy.

Food Quality

While many customers praised the pizza for its taste and freshness, there were complaints about incorrect orders and cold food upon delivery.

Delivery Issues

Several customers experienced delays and problems with delivery, including wrong addresses and late arrivals.

Atmosphere

The restaurant's atmosphere received positive remarks, with many customers enjoying the ambiance and cleanliness.

Management Response

Some customers noted that management, particularly Jessica, was responsive and helpful in resolving issues, contrasting with other negative experiences.
  • VE
    Vickie Einertson
    3 days ago
    1.0
    Ordered pizza at 419pm with a pick up time of 530pm it’s now 550 and still waiting for my pizza!!
  • EG
    Evalece Gross
    Nov 2, 2025
    1.0
    We recently picked up an order from Donatos, and our total was $40.20. While at the window, we noticed the employee handling the card reader seemed to be shuffling with it. After checking our receipt, we saw that a $10 tip had been added without our authorization. When we brought it to her attention, she quickly asked for the receipt back and removed the charge, but insisted on taking the original receipt from us. We called to inform management about the situation and spoke with the shift leader, Nancy. Unfortunately, instead of addressing our concern professionally, she loudly stated that it was “an accident” and then hung up on us. While mistakes can happen, the way this situation was handled was disappointing and unprofessional. We hope management takes this feedback seriously to prevent it from happening to other customers.
  • JJ
    jameel jarmon
    Oct 29, 2025
    1.0
    Nancy is rude and disrespectful. I won’t come here when she’s here. She needs to learn how to speak to people.
  • KC
    kelly Cooper
    Oct 27, 2025
    5.0
    I love the atmosphere the food is always fresh and tyler is the most friendly guy I always recommend this place
  • DD
    DT1
    Oct 24, 2025
    2.0
    They couldn't write down our address properly, so delivery took forever, and the food was ice cold. Also, I paid for an extra sauce and never received it.
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Frequently Asked Questions About Donatos Pizza

What is Donatos Pizza known for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering a family-owned pizza dining experience since 1963.

What types of foods does Donatos Pizza offer?

Donatos offers pizza, oven baked subs, desserts, and appetizers, including specialities like pepperoni pizza and thin crust pizza.