Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Several customers reported issues with incorrect orders and delays in service, leading to dissatisfaction.
Food Quality
While many praised the pizza quality, there were complaints about cold food and inconsistent preparation.
Atmosphere
The atmosphere received mixed reviews, with some customers enjoying the environment while others noted cleanliness issues.
Delivery Issues
Multiple reviews mentioned late deliveries and problems with the delivery service, impacting overall customer satisfaction.
VE
Vickie Einertson
Nov 21, 2025
1.0
Ordered pizza at 419pm with a pick up time of 530pm it’s now 550 and still waiting for my pizza!!
EG
Evalece Gross
Nov 2, 2025
1.0
We recently picked up an order from Donatos, and our total was $40.20. While at the window, we noticed the employee handling the card reader seemed to be shuffling with it. After checking our receipt, we saw that a $10 tip had been added without our authorization. When we brought it to her attention, she quickly asked for the receipt back and removed the charge, but insisted on taking the original receipt from us.
We called to inform management about the situation and spoke with the shift leader, Nancy. Unfortunately, instead of addressing our concern professionally, she loudly stated that it was “an accident” and then hung up on us.
While mistakes can happen, the way this situation was handled was disappointing and unprofessional. We hope management takes this feedback seriously to prevent it from happening to other customers.
JJ
jameel jarmon
Oct 29, 2025
1.0
Nancy is rude and disrespectful. I won’t come here when she’s here. She needs to learn how to speak to people.
KC
kelly Cooper
Oct 27, 2025
5.0
I love the atmosphere the food is always fresh and tyler is the most friendly guy I always recommend this place
DD
DT1
Oct 24, 2025
2.0
They couldn't write down our address properly, so delivery took forever, and the food was ice cold. Also, I paid for an extra sauce and never received it.
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