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Brand Certified

Donatos Pizza

3.9
(331 reviews)

Business Details

3044 Dixie Highway, Erlanger, KY
41018, United States
(859) 331-0889
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
3044 Dixie Highway, Erlanger, KY
41018, United States

Hours

Reviews

3.9
331 reviews
5 stars
173
4 stars
59
3 stars
33
2 stars
18
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly mentioning rude staff and unprofessional management responses.

Order Accuracy

Several customers reported issues with incorrect orders and delays in service, leading to dissatisfaction.

Food Quality

While many praised the pizza quality, there were complaints about cold food and inconsistent preparation.

Atmosphere

The atmosphere received mixed reviews, with some customers enjoying the environment while others noted cleanliness issues.

Delivery Issues

Multiple reviews mentioned late deliveries and problems with the delivery service, impacting overall customer satisfaction.
  • VE
    Vickie Einertson
    Nov 21, 2025
    1.0
    Ordered pizza at 419pm with a pick up time of 530pm it’s now 550 and still waiting for my pizza!!
  • EG
    Evalece Gross
    Nov 2, 2025
    1.0
    We recently picked up an order from Donatos, and our total was $40.20. While at the window, we noticed the employee handling the card reader seemed to be shuffling with it. After checking our receipt, we saw that a $10 tip had been added without our authorization. When we brought it to her attention, she quickly asked for the receipt back and removed the charge, but insisted on taking the original receipt from us. We called to inform management about the situation and spoke with the shift leader, Nancy. Unfortunately, instead of addressing our concern professionally, she loudly stated that it was “an accident” and then hung up on us. While mistakes can happen, the way this situation was handled was disappointing and unprofessional. We hope management takes this feedback seriously to prevent it from happening to other customers.
  • JJ
    jameel jarmon
    Oct 29, 2025
    1.0
    Nancy is rude and disrespectful. I won’t come here when she’s here. She needs to learn how to speak to people.
  • KC
    kelly Cooper
    Oct 27, 2025
    5.0
    I love the atmosphere the food is always fresh and tyler is the most friendly guy I always recommend this place
  • DD
    DT1
    Oct 24, 2025
    2.0
    They couldn't write down our address properly, so delivery took forever, and the food was ice cold. Also, I paid for an extra sauce and never received it.

Brand Certified Facts from Donatos Pizza

This information is certified by Donatos Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
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