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Brand Certified

Chipotle Mexican Grill

4.1
(814 reviews)

Business Details

3100 Dixie Hwy, Erlanger, KY
41018, United States
(859) 341-3300

About

Mexican Restaurant
Chipotle Erlanger is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3100 Dixie Hwy, Erlanger, KY
41018, United States

Hours

Reviews

4.1
814 reviews
5 stars
454
4 stars
174
3 stars
83
2 stars
29
1 star
74

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are inconsistent; some report friendly and helpful service, while others mention rude or inattentive behavior.

Food Quality

Food quality is often criticized, with reports of undercooked rice, stale chips, and inconsistent portion sizes.

Stock Issues

Frequent complaints about being out of key ingredients, leading to customer frustration.

Cleanliness

Concerns about cleanliness and hygiene practices in the restaurant, with reports of dirty counters and unsanitary conditions.

Service Speed

Service speed varies significantly, with some customers experiencing long wait times and others noting quick service.
  • TS
    TrashieSky “Skyler”
    Jan 31, 2026
    2.0
    Opening shift staff is great, night shift staff are not so great, the night shift staff seem to all be young and too worried about flirting with eachother/ people that come in to make the food right and give attitude when you tell them what you want or if something was wrong.
  • MN
    Melissa Nelson
    Jan 24, 2026
    5.0
    Staff and managers were phenomenal Aziz and Ashley went out of their way to make my visit and food amazing!!!!
  • LS
    london spong
    Jan 21, 2026
    5.0
    I don’t make these usually, had to this time. Great service, shout out the woman with the dyed hair. Best portion sizing of any Chipotle I’ve been to(Rice and beans cost like nothing right?) Every where else they give nothing tho.
  • TB
    Timothy Bauer
    Jan 11, 2026
    1.0
    We came here tonight for dinner and there was only one crew member for preparing the food and cashing people out. There were a at least 4 other employees in the store that could have had been assisting that lone employee. This wasn't that big of a deal to us because it was a short line. But the thing that made us walk out was that the employee went from cashing out the first person in line to preparing the food of the person in front of us, without switching her gloves. Handing change to that person to immediately preparing the food.
  • BD
    Brady Drabick
    Jan 10, 2026
    2.0
    My rice in my bowl was uncooked and crunchy and the lady making it barely put any ingredents in it and wasn't even filled to the top and and the lady running the production line can barely speak English and doesn't even know how to use the register.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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