Business Details
About
Mexican Restaurant
Chipotle Erlanger is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.1
801 reviews
5 stars
450
4 stars
172
3 stars
82
2 stars
26
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and inconsistent order fulfillment.
Portion Sizes
Many reviews highlighted issues with small portion sizes, often feeling inadequate for the price paid.
Food Consistency
The quality of food varied significantly, with some customers praising freshness while others complained about stale items and poor preparation.
Stock Availability
Frequent complaints about being out of key ingredients and items, leading to frustration among customers.
Cleanliness
Several reviews noted cleanliness issues within the restaurant, affecting customer comfort and satisfaction.
- JWJennifer WatkinsNov 14, 20251.0I have had a few questionable experiences here with the food and pickup lane, but I have given them 2nd and 3rd chances...no more! Today I ordered a chicken bowl for pickup at 12:50. I arrive at the pickup lane exactly at 12:50, one car in front of me. We both sat there for 10 minutes before the window was even opened! I called the store to make sure someone was attending the window as there were now 3 cars behind me and was told "we are waiting on chicken". Why? I ordered my food 30 minutes before my pickup time. Once the customer in front of me is taken care of, I pull up and am asked my name and the young man disappears. I sit there for another 7 minutes before I get my order!!! I've now spent more than half of my break waiting for the order I placed ahead of time so I could enjoy my food. To top it off, I get no apologies for the wait or have a good day, just a blank stare as I am handed my food. Additionally, I paid for double meat and didnt even receive a whole portion and my bowl was a mess! I love me some Chipolte but I am DONE with the Erlanger location.
- MRMary RowlandNov 8, 20251.0Some of the food that I had ordered was not in my bag, no one told me when I had picked it up. When I had asked for a refund I was told I had to go back in the app to do so. Unfortunately they did not give money back just a free item. (To summarize they will not give you your food, not tell you about it, and not give you your money back) p.s. the worker was lovely, crazy business model to have!
- PPPedalsOct 28, 20251.0“This location is of poor quality. The service is consistently bad, the portions are well below average, and much better options can be found nearby.
- RRRate RuthieOct 18, 20251.0Girl at the drive thru was RUDE. Gave stank face. And acted all superior. Nope never ordering from your app again.! 10/18 dinner time
- KWKatie WilliamsOct 13, 20251.0Their food is good, but the chicken wasn't hot and the sour cream was luke warm. The service was terrible, they barely put any food in my bowl and I had to keep telling the guy to put more in. I'm not one to comment on service because we all have our days.... But this was pretty pathetic. I kept getting quarter scoops not full scoops, and when I asked the guy to put more in he still barely put anything in. If I'm getting food, I want to get what I pay for and I did not. Usually my bowl is so full that the chipotle people have to always press my food down, this time it barely even came above the rim.... That's how little this guy was putting in. I went on a Monday night. The chipotle in Independence and usually anywhere else I go is amazing and always fills my bowl, even if I do take out.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Erlanger serve?
Chipotle Mexican Grill in Erlanger offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors or preservatives.
What are the operating hours of Chipotle Mexican Grill in Erlanger?
Chipotle Erlanger is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Erlanger offer pickup and delivery services?
Yes, Chipotle Erlanger provides both in-store pickup and delivery services.
How can I place an online order for Chipotle in Erlanger?
You can order online through Chipotle's official website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Erlanger accept credit cards and offer gift cards?
Yes, Chipotle Erlanger accepts credit cards for payment and also offers gift cards.
Is Chipotle Mexican Grill in Erlanger accommodating to LGBTQ+ community members?
Yes, Chipotle Erlanger welcomes LGBTQ+ customers, as indicated by their inclusive policies.
What are some nearby places I can visit before or after dining at Chipotle Erlanger?
Nearby places include Gold Star Chili for American and Tex-Mex food, Bruster's Real Ice Cream for dessert, and Walgreens for pharmacy and convenience needs.
Are there other fast food options near Chipotle in Erlanger?
Yes, nearby fast food restaurants include Wendy's, McDonald's, and Pizza Hut, offering a variety of burger and pizza options close to Chipotle.
What automotive services are available near Chipotle Mexican Grill in Erlanger?
Close to Chipotle, you can find RAD Truck Works for automotive parts, Car-X Tire & Auto for repair and tire services, and Mike's Carwash for auto detailing.
How can customers stay updated on promotions or earn rewards at Chipotle Erlanger?
Customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food with their purchases.