Customers expressed dissatisfaction with shrinking portion sizes and inconsistent food quality.
Service Quality
While some reviews praised friendly and attentive staff, others reported slow service and order inaccuracies.
Cleanliness
Multiple customers noted that the restaurant was not clean, with some describing it as one of the dirtiest locations they had visited.
Management Changes
Recent management changes have led to improvements in food quality and service, according to several reviews.
Menu Availability
Customers frequently reported that menu items were out of stock, leading to frustration.
LG
Lacey gaines
Nov 14, 2025
5.0
Good for lunch loved it
SR
Sydney R
Oct 4, 2025
2.0
The portion sizes have just continued to shrink. The chicken tenders are tiny, probably half the size of what they used to be. At this point it needs to be called the 3 piece nugget basket lol. The portion of fries is much smaller than what it used to be as well. Me and my family have tried to give DQ multiple chances, but even their blizzards don’t come all the way full. Prices go up but portions shrink!
RG
Resa Gonzalez
Aug 29, 2025
5.0
Love love love the pancakes.
AG
Ashley Goff
Aug 25, 2025
2.0
This was the dirtiest DQ I've ever been in. The people working there were wonderful.
BB
Bridgett Browning
Aug 13, 2025
3.0
Stop putting mustard on my burger when I literally specify not to. Lily Brace is the only one who can get it right lol.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the hours of operation for Dairy Queen Grill & Chill in Eminence, KY?
Dairy Queen Grill & Chill is open every day from 7:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Eminence?
It is located at 10 Elm St, Eminence, KY 40019-1003, USA.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treat, Grillburgers®, Chicken Strip Basket, and ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, the location offers a drive-thru, indoor and outdoor seating including high chairs, and is family-friendly with amenities like restrooms and free WiFi.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their ordering website.
Are there any deals or promotions available at Dairy Queen Grill & Chill?
You can download the Dairy Queen app for exclusive deals and rewards.
Is Dairy Queen Grill & Chill suitable for families with children?
Yes, the restaurant is family-friendly and welcomes children, with amenities like high chairs and kid-friendly menu items.
Are there other dining options near Dairy Queen Grill & Chill in Eminence?
Nearby dining options include Krispy Krunchy Chicken, Snappy Tomato Pizza, McDonald's, and Pucketts Family Restaurant, providing a variety of fast food and American cuisine choices.
What nearby facilities can customers use for convenience when visiting Dairy Queen Grill & Chill?
Convenient nearby places include Cowboy's Marathon and Marathon Gas stations, Cowboy's Food Stores ATM, and multiple UPS Access Point locations.
Are there any public services or attractions close to Dairy Queen Grill & Chill?
Nearby public services and attractions include the Henry County Animal Shelter, Eminence Police Department, Henry County Help Center, and local churches like Eminence Baptist Church and St John's Catholic Church.