Subway

3.8
461 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Elizabethtown Subway® Restaurant at 928 N Mulberry brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
928 N Mulberry, Elizabethtown, KY
42701, United States

Hours

Reviews

3.8
461 reviews
5 stars
212
4 stars
93
3 stars
64
2 stars
22
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during busy times, leading to frustration.

Customer Service

While some staff provided excellent service and were friendly, others were noted for being rude or unprofessional.

Order Accuracy

There were numerous complaints about incorrect orders and failure to follow customer requests.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others reported stale ingredients.

Pricing Issues

Several customers expressed dissatisfaction with pricing, feeling that it was too high for the value received.
  • LR
    Lilly Reed
    4 days ago
    5.0
    This is one of the best subways I have ever been to! This subway is the cleanest subway’s I have ever walked in and the customer service is amazing! I was there a month an half ago and Meghan made me a turkey footlong and was toasted just to where I like it without it being burnt like other subway’s and she absolutely nailed it! It was so delicious and Meghan is so welcoming and very polite the best customer service I have ever received from any subway and hands down to the cleanest and well maintained subway I have ever stepped foot in! Love this subway so much will most definitely be back! Thank you so much again Meghan for making my sandwich to the way I like it and being very polite, respectful, and welcoming! Keep up the great work Subway!
  • JD
    Jay Dawson
    Dec 4, 2025
    1.0
    Staff is slow as possible took 20 minutes for them to make our 4 sandwiches ham and cheese and tuna with bell peppers. Crazy
  • AB
    Ash Bee
    Nov 5, 2025
    5.0
    Meghan made us such a delicious sandwich! She was very friendly and attentive. I appreciate that a lot. Best customer service we have had in a long time! We will be back! And she didn’t burn our sandwich like it almost always is with anyone else. She toasted them at the same time to prevent this. I feel like she went above and beyond to make us the best sandwich.
  • SM
    Sal Mcdaniel
    Oct 5, 2025
    2.0
    Sunday, October 5 at 4:50. It was our clean day, and the food planned for dinner did not thaw. So we decided on getting subway. We have gone inside and got our food, and always got exactly what we wanted. I ordered on the app this time, so my husband could just go and pick up. My sandwich was prepared right , but not toasted as I asked. My husband's sandwich did not have any of the right veggies on it. It had veggies on it he hates. No mayo, mustard as he asked for, but had some kind of hot sauce on it! His also was not toasted as asked for. When I called to talk to manager, she was not in. You have one job, make a sandwich the way customer asked for it. It is so freaking wrong to be worned out from cleaning, go pick up dinner and pay a small fortune for 2 sandwiches, just to have sandwiches not prepared properly as asked for. My husband could not eat his because wrong veggies and covered in hot sauce. Maybe you think it's funny to make a crazy sandwich or just don't care. Money is tight for everyone. You should get what you asked and paid for. You get paid to make sandwiches, it is your freaking job! Please take pride in your work, and stop ruining other people's day and wasting their money.
  • KP
    K P
    Sep 19, 2025
    5.0
    We went at 8:00 PM on 9/19 and the service was phenomenal!! The guy making our sandwiches was super super polite! And the lady who rang us up was awesome as well. 10/10 for customer service and preparing our food!! Will be back!

Frequently Asked Questions About Subway

What are the operating hours of Subway at Hardin Plaza Shopping Center?

Subway is open Monday to Friday from 8:00 AM to 10:00 PM, and on Saturday and Sunday from 9:00 AM to 10:00 PM.

Does Subway at 928 N Mulberry offer delivery and curbside pickup?

Yes, the restaurant provides both curbside pickup and delivery services for convenient ordering.