At Papa Johns Pizza in Elizabethtown, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Elizabethtown pizza for any occasion. Call us for pizza delivery in Elizabethtown or stop by 3100 Ring Road for carryout to order the best pizza in Elizabethtown, along with breadsticks, wings, and more!
Customers reported inconsistent food quality, with issues like soggy pizzas, incorrect toppings, and undercooked items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness Concerns
Several customers expressed concerns about hygiene practices among staff, including handling food without gloves and unsanitary conditions.
Delivery Problems
Many customers experienced issues with delivery, such as wrong addresses, cold food, and delays.
Positive Experiences
Despite the negative feedback, some customers praised the taste of the pizza and the friendliness of certain staff members.
GJ
George Johnson
Jan 1, 2026
5.0
Thank you, Tom, for helping me surprise my family with those delicious pizzas!
JG
Joyce Grimm
Oct 31, 2025
3.0
This experience was nice but questionable at the same time, the food was quite expensive, with small portions to come along with it. This place I would come again if had to but nit by choice, it's okay.
JM
Jordan Martin
Sep 12, 2025
1.0
I recently had a terrible experience with Papa John's, from the initial phone call to the final, disappointing pizza. We tried to order our usual pizza combo—something we get all the time at Domino's—but the phone service was incredibly rude. The employee seemed annoyed and unhelpful, making the whole process frustrating.
When the pizza arrived, it was an absolute mess. It was completely soggy and undercooked, more like soup on a crust than a pizza. When I called to complain, they blamed our pizza topping choices, which was ridiculous since we order the same thing from competitors without any issues. They agreed to remake it, but the second pizza was just as bad. It was still a soggy, unappetizing mess.
Sad to Papa John's used to be my favorite!
KH
Kaitlin Howard
Aug 20, 2025
5.0
Had a wonderful lady named Regina that delivered my food! She got a little lost delivering my order but didn’t give up on delivering it to me! Food was here faster than expected. Food was still hot and fresh thanks to Regina!
RE
Rebel East
Aug 15, 2025
1.0
While waiting for a order I watched the Manager wait in a customer , touching money and everything and went straight to the counter and started a spinning dough without washing his hands
They are a great bunch of people. Very, very nice and I know it gets busy, but please stop and wash your hands. COVID is amongst us.