At Papa Johns Pizza in Elizabethtown, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Elizabethtown pizza for any occasion. Call us for pizza delivery in Elizabethtown or stop by 3100 Ring Road for carryout to order the best pizza in Elizabethtown, along with breadsticks, wings, and more!
Customers reported inconsistent service, with some praising helpful staff while others experienced rudeness and poor communication.
Food Quality
Mixed reviews on food quality; some enjoyed the pizza while others received soggy or poorly made items.
Delivery Issues
Numerous complaints about delivery problems, including wrong orders, delays, and cold food upon arrival.
Cleanliness Concerns
Several reviews highlighted unsanitary practices among staff, raising concerns about hygiene.
Order Accuracy
Frequent issues with incorrect orders and missing items, leading to customer frustration.
JG
Joyce Grimm
Oct 31, 2025
3.0
This experience was nice but questionable at the same time, the food was quite expensive, with small portions to come along with it. This place I would come again if had to but nit by choice, it's okay.
JM
Jordan Martin
Sep 12, 2025
1.0
I recently had a terrible experience with Papa John's, from the initial phone call to the final, disappointing pizza. We tried to order our usual pizza combo—something we get all the time at Domino's—but the phone service was incredibly rude. The employee seemed annoyed and unhelpful, making the whole process frustrating.
When the pizza arrived, it was an absolute mess. It was completely soggy and undercooked, more like soup on a crust than a pizza. When I called to complain, they blamed our pizza topping choices, which was ridiculous since we order the same thing from competitors without any issues. They agreed to remake it, but the second pizza was just as bad. It was still a soggy, unappetizing mess.
Sad to Papa John's used to be my favorite!
KH
Kaitlin Howard
Aug 20, 2025
5.0
Had a wonderful lady named Regina that delivered my food! She got a little lost delivering my order but didn’t give up on delivering it to me! Food was here faster than expected. Food was still hot and fresh thanks to Regina!
RE
Rebel East
Aug 15, 2025
1.0
While waiting for a order I watched the Manager wait in a customer , touching money and everything and went straight to the counter and started a spinning dough without washing his hands
They are a great bunch of people. Very, very nice and I know it gets busy, but please stop and wash your hands. COVID is amongst us.
NT
Nicholas Turicz
Aug 5, 2025
5.0
I order from here all the time. I work next door. The pizza is always good. Tonight I tried to use my phone to order delivery from home. Because I'm dumb, I never switch from delivery to pick up. Again, I was dumb. However, I called the store, and they took care of me professionally and quickly. Thank you team. I appreciate you and your patience after the long awful day I had.