At Papa Johns Pizza in Elizabethtown, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Elizabethtown pizza for any occasion. Call us for pizza delivery in Elizabethtown or stop by 3100 Ring Road for carryout to order the best pizza in Elizabethtown, along with breadsticks, wings, and more!
Customers reported inconsistent food quality, with some praising the pizza while others complained about soggy, undercooked, or poorly prepared items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness Concerns
Several customers expressed concerns about hygiene practices among staff, including unsanitary food handling.
Delivery Problems
Many customers experienced issues with delivery, such as wrong addresses, cold food, and delays.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the overall taste of the pizza.
GJ
George Johnson
Jan 1, 2026
5.0
Thank you, Tom, for helping me surprise my family with those delicious pizzas!
JG
Joyce Grimm
Oct 31, 2025
3.0
This experience was nice but questionable at the same time, the food was quite expensive, with small portions to come along with it. This place I would come again if had to but nit by choice, it's okay.
JM
Jordan Martin
Sep 12, 2025
1.0
I recently had a terrible experience with Papa John's, from the initial phone call to the final, disappointing pizza. We tried to order our usual pizza combo—something we get all the time at Domino's—but the phone service was incredibly rude. The employee seemed annoyed and unhelpful, making the whole process frustrating.
When the pizza arrived, it was an absolute mess. It was completely soggy and undercooked, more like soup on a crust than a pizza. When I called to complain, they blamed our pizza topping choices, which was ridiculous since we order the same thing from competitors without any issues. They agreed to remake it, but the second pizza was just as bad. It was still a soggy, unappetizing mess.
Sad to Papa John's used to be my favorite!
RC
Ralph Cooper
Jul 5, 2021
1.0
More cheese and dough, 3 topping pizza, had to look for the first two toppings, filled pizza with the third toppings, full of jalapenos. Bad pizza.