Customer Service
Mixed feedback on customer service; some employees were praised for being friendly, while others were reported as rude or disinterested.
Order Accuracy
Frequent complaints about incorrect orders and poor handling of order issues, leading to customer frustration.
Food Quality
Inconsistent food quality reported, with some customers enjoying the sandwiches while others experienced issues like food poisoning and poor portion sizes.
Speed of Service
Many customers noted slow service, contradicting the brand's 'freaky fast' promise, with long wait times for both in-store and delivery orders.