Customers frequently reported slow service, particularly during busy hours and at the drive-thru.
Food Quality
Many reviews indicated inconsistent food quality, with complaints about cold or poorly prepared items.
Customer Service
While some customers praised the friendly staff, others reported rude behavior and poor management.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Breakfast Options
The breakfast offerings received positive feedback, with some customers highlighting them as a strong point.
AW
Anna Ward
Nov 6, 2025
5.0
Love Dawson's Dairy Queen. So glad they are open again.
NE
Nikki Evans
Oct 31, 2025
1.0
DQ in Dawson in the morning is a joke. We ordered 2 hash browns and 1 biscuit and gravy and it took them probably about 10-15 minutes to get our food. 2 different people have already ordered their food and got their food before we even got ours. When we did get our food the hash browns weren't even freshly hot. They were warm and for the long wait you'd expect they'd been just cooked and hot
NH
Noah Hurst
Oct 23, 2025
5.0
Drive Through was wonderful.
Double Bacon Cheeseburger was great &
Chocolate shake was even better.
SM
Steven Mathias
Oct 19, 2025
5.0
Good ice cream
RP
Rachelle Puckett
Sep 21, 2025
5.0
These people need a RAISE!!! I’ve only been here twice and the customer service is exceptional!!! I’m so grateful for these guys they really went above and beyond to help me! Thank you Dawson Springs Dairy Queen! You really saved me!