Feedback on customer service is mixed; while some employees are praised for their friendliness, others are criticized for rudeness and poor service.
Food Quality
Food quality is inconsistent, with reports of cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several reviews mention cleanliness issues, including sticky tables and unsanitary conditions.
Speed of Service
Service speed varies significantly; some customers report quick service while others experience long waits and order mix-ups.
Overall Experience
Overall, experiences range from excellent to very disappointing, with some customers expressing a desire to avoid the location due to service issues.
EE
Emily
Oct 31, 2025
5.0
Five stars on everything served; met Malinda at the window, she and the crew spoiled my dogs with pup cups but even if they hadn't, I say this DQ is now an asset to the Danville faster food community.
DH
Dan Hitchcock
Oct 15, 2025
5.0
Good place to sit down and enjoy a meal.
MS
Megan Strunk
Sep 30, 2025
1.0
Terrible customer service. They were rude and didn’t acknowledge us. Waste of time to go here
EU
Eugenia Uhrig
Sep 25, 2025
4.0
Didn't realize receipt was not in bag until after leaving drive thru.
Always automatically want recpts for purchases.
What are the operating hours of Dairy Queen Grill & Chill in Danville, KY?
The restaurant is open from 6:00 AM to 10:00 PM Monday through Thursday, 6:00 AM to 11:00 PM on Friday and Saturday, and 7:00 AM to 10:00 PM on Sunday.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for convenient ordering and pickup.
Is the Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly with booster seats, high chairs, wheelchair accessibility, and outdoor seating.
Can I order food online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can order online via their website or download the Dairy Queen app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill serve breakfast?
Yes, Dairy Queen Grill & Chill serves breakfast.
Is there free Wi-Fi available at Dairy Queen Grill & Chill?
Yes, free Wi-Fi is available for customers at Dairy Queen Grill & Chill.
What nearby fast food options are available around Dairy Queen Grill & Chill?
Nearby fast food options include McDonald's, Burger King, and Subway, giving customers a variety of dining choices in the area.
Are there nearby shopping options we can visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby shopping options include bealls for clothing, Burkes Outlet, Shoe Sensation, and Lowe's Home Improvement store.
What attractions or service providers are near Dairy Queen Grill & Chill that might be useful for visitors?
Nearby services include Murphy USA gas station, Liquor Mart, and H&R Block for tax services. For entertainment, there's Frazzell Guitars music venue and several restaurants like King Buffet and O'Charley's Restaurant and Bar.