Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,226 reviews
5 stars
449
4 stars
295
3 stars
228
2 stars
84
1 star
170
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, with some stating that their orders were wrong 30-50% of the time.
Service Quality
Service was described as slow and inconsistent, with several reviews highlighting rude staff and poor management.
Food Quality
Numerous customers expressed dissatisfaction with the food quality, citing cold, stale, or poorly prepared items.
Cleanliness
While some customers noted clean restrooms and a clean environment, others reported unsanitary conditions and broken equipment.
Customer Experience
Overall customer experiences varied widely, with some praising friendly staff and quick service, while others reported negative interactions and frustrations.
- RGrachel gosnell2 days ago1.0Got an undercooked burger the last 2 times I was here. Today, and once again about 2 weeks ago. Getting orders wrong is one thing but unsafe food is completely unacceptable. I don’t understand why the quality of food has been so bad the last few times I’ve ordered considering I was the only one in line both visits!
- SJShaun JohnsonNov 12, 20251.0She couldn't understand what I was saying and gave me wrong order and had an attitude at the same time.
- KTKelly TupperOct 31, 20255.0Traveling from Nashville TN to Buffalo NY. VERY CLEAN!!! Good job guys, glad to drive the extra 2 miles from the highway
- MLmarty ladusawOct 30, 20251.0The service after lunch, there is horrible. Very little English spoken and they don’t emphasize that the staff must be able to understand the customers. Very long wait times.
- MWMIKE WATTSOct 18, 20251.0Very disappointing service at this McDonald’s. Waited over 10 minutes in the drive-thru just for two drinks. When I asked for a refund, they only refunded one of the drinks. The manager was rude and dismissive, refusing to listen or help. Extremely slow service — this location needs better management and customer service training.
Frequently Asked Questions About McDonald's
What are the opening hours of this McDonald's location?
This McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).
Does this McDonald's offer drive-thru service?
Yes, the McDonald's at 6410 W Hwy 146 offers drive-thru service every day from 5:00 AM to 12:00 AM (midnight).
Can I order food online for delivery or curbside pickup at this McDonald's?
Yes, you can order through their delivery service with curbside pickup available. Orders can be placed via their online delivery link or the McDonald's app.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
This McDonald's is located at 6410 W Hwy 146, Crestwood, KY 40014, United States.
Is free WiFi available at this McDonald's?
Yes, free WiFi is available for customers at this McDonald's location.
How can I benefit from the McDonald's mobile rewards program?
You can earn points for free food by signing up for the MyMcDonald's Rewards program via their website.
What nearby dining options are available around this McDonald's?
Nearby dining options include Hometown Pizza, China King Chinese restaurant, Wilder's Cafe sandwich shop, Taco Bell, and El Sazón de Abuela Puertorican cuisine.
Are there nearby locations to access banking or financial services?
Yes, Liberty Federal Credit Union is nearby for banking and credit union services.
What nearby services could be useful for customers visiting this McDonald's?
Nearby services include physical therapy at BenchMark Physical Therapy, dental care at Mortenson Family Dental and BracesBracesBraces, pet grooming at Churchill Hounds Pet Grooming, and a UPS Access Point for courier and shipping needs.