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Brand Certified

Dairy Queen Grill & Chill

3.3
(647 reviews)

Business Details

6603 W Highway 22, Crestwood, KY
40014-9082, United States
(502) 241-9362
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
6603 W Highway 22, Crestwood, KY
40014-9082, United States

Hours

Reviews

3.3
647 reviews
5 stars
203
4 stars
134
3 stars
91
2 stars
64
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and staff being overwhelmed or unprofessional.

Food Quality

While some customers enjoyed the food, many expressed disappointment with cold or poorly prepared items, and frequent shortages of menu items.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Staff Attitude

Several customers noted that staff were friendly, but there were also complaints about rudeness and lack of professionalism from some employees.
  • BR
    Brianna Riggs
    Jan 13, 2026
    4.0
    Location is usually pretty good. However their site says the drive-thru is open until 11 PM all days but it actually closes at 10 (dining room and drive-thru) except for Fridays and Saturdays.
  • GC
    Greg Carpenter
    Dec 27, 2025
    5.0
    Front counter workers are great. Sometimes they're the only ones running the front, drive thru, and even the grill. I commend them for doing all they can to keep the restaurant open. Times may be slower, but be patient with them. Those young ladies are doing more than many others at comparable locations.
  • GM
    Gia Mos
    Oct 21, 2025
    3.0
    WOW Go here every week for the same thing. However, yesterday, no receipt, and my bank account says $5 more. Call to the restaurant-prices have gone up. Well…….CHANGE THE BOARD! But, the food is always hot and ice cream delicious
  • DL
    Ddavid Llaff
    Oct 18, 2025
    4.0
    ●Food is often excellent. ●Service is good- mediocre, only because it only has 2 employees, so be patient and courteous to them, not their fault. ● Inside dining room area is dirty, again only 2 overworked employees running the whole operations. ●Drive thru has a huge pothole at the service window, front tire catches this deep hole while paying for food. ● onion rings are superb!
  • JJ
    Jordan
    Oct 12, 2025
    1.0
    Have a special needs kid who will only eat the chicken strip basket. Was told that they were serving breakfast and couldn’t do a chicken strip basket. It was 19 minutes before lunch. Am I supposed to stay in there for 19 minutes and wait and then get it?

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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