Dairy Queen Grill & Chill

3.3
644 reviews
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Business Details

6603 W Highway 22, Crestwood, KY
40014-9082, United States
(502) 241-9362
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
6603 W Highway 22, Crestwood, KY
40014-9082, United States

Hours

Reviews

3.3
644 reviews
5 stars
201
4 stars
133
3 stars
92
2 stars
63
1 star
155

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold and poorly prepared items, as well as complaints about portion sizes.

Service Speed

Many reviews highlighted long wait times in both the drive-thru and dining areas, with some customers experiencing delays of over 20 minutes.

Cleanliness

The dining area and restrooms received negative feedback for being dirty and poorly maintained, impacting the overall dining experience.

Staff Attitude

While some customers praised the friendliness of the staff, others reported rude behavior and a lack of professionalism from employees.

Menu Availability

Customers noted frequent shortages of menu items, leading to disappointment and frustration during their visits.
  • GM
    Gia Mos
    Oct 21, 2025
    3.0
    WOW Go here every week for the same thing. However, yesterday, no receipt, and my bank account says $5 more. Call to the restaurant-prices have gone up. Well…….CHANGE THE BOARD! But, the food is always hot and ice cream delicious
  • DL
    Ddavid Llaff
    Oct 18, 2025
    4.0
    ●Food is often excellent. ●Service is good- mediocre, only because it only has 2 employees, so be patient and courteous to them, not their fault. ● Inside dining room area is dirty, again only 2 overworked employees running the whole operations. ●Drive thru has a huge pothole at the service window, front tire catches this deep hole while paying for food. ● onion rings are superb!
  • JJ
    Jordan
    Oct 12, 2025
    1.0
    Have a special needs kid who will only eat the chicken strip basket. Was told that they were serving breakfast and couldn’t do a chicken strip basket. It was 19 minutes before lunch. Am I supposed to stay in there for 19 minutes and wait and then get it?
  • MW
    Mark Walker
    Sep 23, 2025
    3.0
    Don’t usually have problem with my food here - however staff could be more involved with making this restaurant operate better.
  • DC
    Derby City Rock Co
    Sep 17, 2025
    1.0
    Any restaurant that closes at 10 but ACTUALLY closes their kitchen at 9 gets 1 star. Rudely said the kitchen was closed, made a face at me through the window, handed me a blizzard (the only thing you can get there apparently) with no napkins. Top notch, kids. I would be embarrassed if I was the GM.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Crestwood offer?

They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill in Crestwood?

They are open Monday to Thursday and Sunday from 7:00 AM to 10:00 PM, and Friday to Saturday from 7:00 AM to 11:00 PM. The location is closed on Thanksgiving (Nov 27, 2025) and Christmas (Dec 25, 2025).