Dairy Queen Grill & Chill

3.3
647 reviews
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Business Details

6603 W Highway 22, Crestwood, KY
40014-9082, United States
(502) 241-9362
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
6603 W Highway 22, Crestwood, KY
40014-9082, United States

Hours

Reviews

3.3
647 reviews
5 stars
203
4 stars
133
3 stars
92
2 stars
64
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and staff being unprofessional or rude.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared meals and inconsistent quality.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Item Availability

Customers noted that the restaurant often runs out of menu items, leading to disappointment.

Positive Staff Interactions

Despite the issues, several reviews mentioned friendly and helpful staff members, indicating some positive customer service experiences.
  • GC
    Greg Carpenter
    Dec 27, 2025
    5.0
    Front counter workers are great. Sometimes they're the only ones running the front, drive thru, and even the grill. I commend them for doing all they can to keep the restaurant open. Times may be slower, but be patient with them. Those young ladies are doing more than many others at comparable locations.
  • GM
    Gia Mos
    Oct 21, 2025
    3.0
    WOW Go here every week for the same thing. However, yesterday, no receipt, and my bank account says $5 more. Call to the restaurant-prices have gone up. Well…….CHANGE THE BOARD! But, the food is always hot and ice cream delicious
  • DL
    Ddavid Llaff
    Oct 18, 2025
    4.0
    ●Food is often excellent. ●Service is good- mediocre, only because it only has 2 employees, so be patient and courteous to them, not their fault. ● Inside dining room area is dirty, again only 2 overworked employees running the whole operations. ●Drive thru has a huge pothole at the service window, front tire catches this deep hole while paying for food. ● onion rings are superb!
  • JJ
    Jordan
    Oct 12, 2025
    1.0
    Have a special needs kid who will only eat the chicken strip basket. Was told that they were serving breakfast and couldn’t do a chicken strip basket. It was 19 minutes before lunch. Am I supposed to stay in there for 19 minutes and wait and then get it?
  • MW
    Mark Walker
    Sep 23, 2025
    3.0
    Don’t usually have problem with my food here - however staff could be more involved with making this restaurant operate better.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Crestwood offer?

They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill in Crestwood?

They are open Monday to Thursday and Sunday from 7:00 AM to 10:00 PM, and Friday to Saturday from 7:00 AM to 11:00 PM. The location is closed on Thanksgiving (Nov 27, 2025) and Christmas (Dec 25, 2025).