At Wendy’s in Covington, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Covington, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and inattentiveness.
Food Freshness
Several customers noted issues with food freshness, including old or improperly prepared items, while others praised the freshness of their meals.
Cleanliness
The restaurant is frequently described as clean, with some customers highlighting the cleanliness of the dining area and restrooms.
Order Accuracy
Many reviews mention problems with order accuracy, with customers receiving incorrect items or missing components.
Drive-Thru Experience
The drive-thru service is often criticized for long wait times and poor communication, although some customers report quick service.
KM
Katelyn Joy Moore
Nov 8, 2025
4.0
Good Wendy’s! The menu can fluctuate a bit and can be confusing, but overall, good Wendy’s!
MS
Matthew Wayne Smith
Nov 3, 2025
4.0
Can't go wrong.
BO
brandi owens
Oct 28, 2025
2.0
Been here twice, first time they gave me someone else’s order entirely and I didn’t know until I was home. Today I went my meal was 5.62 I accidentally handed them 6.62, told them oh I handed you 6, they had someone else hand me my food and drink with no change. Missing my ranch dressing and gave me the wrong drink.
MH
Miette Howard
Aug 22, 2025
3.0
Good service but the last 3 times we went there they served us old or off. Once I bit into my burger from this location only to find the tomatoes were moldy. I avoid this location now. I think the Florence location on turfway is best
JB
Joe Broering
Aug 21, 2025
5.0
The staff at this location is excellent! Very friendly and professional. The food is freshly prepared and hot. I had zero wait after placing a mobile order. I feel this Wendy's values its employees and it shows.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Covington, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Covington, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (859) 344-9363.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Ft.Wright Wendy’s serve breakfast?
Yes, this Wendy’s location in Covington, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's in Covington, KY?
The drive-through is open from 6:00 AM to midnight Sunday through Thursday, until 1:00 AM on Friday and Saturday, with Saturday and Sunday starting at 6:30 AM.
Does the Wendy's at 493 Orphanage Rd offer breakfast?
Yes, this location serves breakfast with options like breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order online through order.wendys.com or via the Wendy's mobile app available at https://apps.apple.com/us/app/wendys/id540518599.
Is there a drive-through service available at this Wendy's location?
Yes, this Wendy's has a drive-through service available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy’s menu website https://order.wendys.com/categories?site=menu, within the mobile app, and posted in the restaurant.
What are some nearby restaurants to Wendy's at 493 Orphanage Rd in Covington?
Nearby restaurants include Bob Evans, Snappy Tomato Pizza - Ft. Wright, Golden Corral Buffet and Grill, Hot Head Burritos, Harmon’s Barbecue, Frisch’s Big Boy, White Castle, Chick-fil-A, Texas Roadhouse, and Big Boy Restaurant.
Are there any nearby automotive services close to this Wendy's?
Yes, nearby automotive services include Ms Classic Car Wash, QuikStop Oilube, Take 5 Oil Change, Mike’s Carwash, Bob Sumerel Tire and Service, and Tire Discounters.
What other retail stores are located near this Wendy's?
Nearby retail stores include AT&T Store, AT&T of Ft Wright, KY, and GameStop.
How can customers provide feedback about their experience at Wendy's in Covington?
Customers can provide feedback via the Wendy's Contact page with Live Chat or phone (888-624-8140), the Wendy’s Customer Satisfaction Survey website, or by calling the location directly at (859) 344-9363.