At Wendy’s in Covington, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Covington, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Mixed reviews on food quality, with some customers experiencing cold or improperly prepared items, while others praised freshness.
Cleanliness
Several reviews highlighted cleanliness, particularly in the dining area and bathrooms, as a positive aspect.
Staff Friendliness
While some reviews noted rude interactions, many customers appreciated friendly and helpful staff.
SD
susan doi
Dec 30, 2025
5.0
Place was clean. Getting hot fresh fries is key and yes they were.
DA
Dan Allen
Dec 25, 2025
2.0
Went in for a drive-thru order during a weekday. The app said they were closed cuz it was after 8:00 p.m.. I called them and they said we're open till 10:00. So I just thought they got that wrong. When I got to the store I had to order from the drive-thru speaker. Get my credit card out and pay and they had to go through all that trouble. Had I've been able to order the app I would have just drove up and collected my order. When I pointed that out to him, they said the manager shuts it down at 8:00 a.m. because we're short-staffed. Well that doesn't change anything as far as taking my order because they did more work than they would do if they took the app and left it open till 10:00. So I didn't get my rewards points and I had to go through a regular order just because some genius thinks they should lie about their hours on the app.
CC
Cyndi Couch
Dec 19, 2025
3.0
Food was okay. Disappointed in the amount of fries they give you. A medium is just like a small size. They now charge for extra dipping sauce.
CT
Carlos Teresa
Dec 13, 2025
5.0
Mmm el chily mm so good
KM
Katelyn Joy Moore
Nov 8, 2025
4.0
Good Wendy’s! The menu can fluctuate a bit and can be confusing, but overall, good Wendy’s!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at Wendy's in Covington, KY?
The drive-through is open from 6:00 AM to midnight Sunday through Thursday, until 1:00 AM on Friday and Saturday, with Saturday and Sunday starting at 6:30 AM.
Does the Wendy's at 493 Orphanage Rd offer breakfast?
Yes, this location serves breakfast with options like breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order online through order.wendys.com or via the Wendy's mobile app available at https://apps.apple.com/us/app/wendys/id540518599.
Is there a drive-through service available at this Wendy's location?
Yes, this Wendy's has a drive-through service available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy’s menu website https://order.wendys.com/categories?site=menu, within the mobile app, and posted in the restaurant.
What are some nearby restaurants to Wendy's at 493 Orphanage Rd in Covington?
Nearby restaurants include Bob Evans, Snappy Tomato Pizza - Ft. Wright, Golden Corral Buffet and Grill, Hot Head Burritos, Harmon’s Barbecue, Frisch’s Big Boy, White Castle, Chick-fil-A, Texas Roadhouse, and Big Boy Restaurant.
Are there any nearby automotive services close to this Wendy's?
Yes, nearby automotive services include Ms Classic Car Wash, QuikStop Oilube, Take 5 Oil Change, Mike’s Carwash, Bob Sumerel Tire and Service, and Tire Discounters.
What other retail stores are located near this Wendy's?
Nearby retail stores include AT&T Store, AT&T of Ft Wright, KY, and GameStop.
How can customers provide feedback about their experience at Wendy's in Covington?
Customers can provide feedback via the Wendy's Contact page with Live Chat or phone (888-624-8140), the Wendy’s Customer Satisfaction Survey website, or by calling the location directly at (859) 344-9363.