McDonald's

2.9
1987 reviews
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Business Details

3903 Winston Ave, Covington, KY
41015, United States
(859) 491-6968
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3903 Winston Ave, Covington, KY
41015, United States

Hours

Reviews

2.9
1,987 reviews
5 stars
482
4 stars
295
3 stars
337
2 stars
231
1 star
642

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold, old, or improperly prepared food, with some customers expressing dissatisfaction with the freshness.

Management Problems

Several reviews highlighted issues with management, including unprofessional behavior and poor handling of customer complaints.

Inconsistent Experience

Feedback indicated a mix of positive and negative experiences, with some customers praising friendly staff while others reported poor service.
  • AC
    Alyssa C
    5 days ago
    1.0
    Just received frozen fries in my uber eats order. Half fries soggy other half cold still barely touched the fryer, insanity.
  • TH
    Tristan Hudson
    Dec 29, 2025
    1.0
    This McDonald’s closes early and ignores ppl that pull up when they decide to close early lol
  • SM
    Shaun Mcfarland
    Dec 27, 2025
    2.0
    It's either quiet can and quick or chaotic slow and frustrating, no in between
  • CA
    Charles Ali
    Dec 14, 2025
    1.0
    2nd time having issues after manager reached out to “make it right.” Ordered honey, received honey *MUSTARD*, ordered a 6 pc Happy meal and received a 4 pc. Is it that hard to read? Fries were half empty and COLD. I’ll go out of my way to a different location from now on. Don’t even bother with this place
  • BA
    Blue Alewine
    Dec 2, 2025
    1.0
    would give 0 stars if possible. I had a mobile order and they said they were waiting on the fries so i should pull up. I did and waited for about 15 minutes in freezing weather while they served about 5 other customers. I finally drove around back to the window and tried getting somebody’s attention and everyone that saw me just glanced at me and then looked away. someone finally came to the window and i said i was waiting for 15 minutes for me food and they said they forgot i was there. The food was cold and I didn’t even receive a simple “sorry about that” never going to this mcdonald’s again if this is how it’s run
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3903 Winston Ave, Covington?

McDonald's is open from 5:00 AM to 12:00 AM Monday through Thursday and from 5:00 AM to 11:00 PM Friday through Sunday.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the McDonald's at 3903 Winston Ave offers drive-thru service daily from 5:00 AM to 11:00 PM, with extended hours till midnight on Fridays and Saturdays.