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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers reported receiving cold, stale, or incorrectly prepared food, with some even finding foreign objects like hair in their meals.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and food preparation without gloves.
Customer Experience
Many customers expressed frustration with the overall dining experience, citing a lack of acknowledgment from staff and poor management.
Operational Issues
Frequent complaints about slow service and disorganization, particularly during busy hours, were noted.
EW
Emit Wilson
4 days ago
3.0
I double checked the mccrispy would have everything on it. They said yes. It processed to only have two sad pickles on it.
CD
Christopher Dudley
Nov 3, 2025
1.0
DO NOT GO HERE.Waited 40mins plus for my order after having to tell them multiple times what I got. DO NOT GO HERE. They didn’t even get my order right. DO NOT GO HERE.
JM
jody mouser
Nov 3, 2025
1.0
Ordered on APP @ 6:55 am and show up 7:15 am to pick-up and they said it would be 7 minutes for chicken. I said I dont have 7 minutes I'm on way to work. No food no appology no refund...JOKE!!! Why have the APP?
BP
Belmin P
Oct 24, 2025
1.0
Ordered a steak, egg & cheese biscuit. Got sausage, bacon & cheese. Went back in they Slapped egg on the biscuit & would rather argue with me than swap out the incorrect order. Not spending another dollar here
FH
Felicia Helton
Oct 22, 2025
2.0
The employees were very rude we ate in and I have a one and a half year old and I had out him some fries on a napkin and he accidently knocked the napkin off the table with some fries on it and they went in the floor well I hadn't picked them up yet I was gonna wait until we were through eating and one of the workers walked by and seen the mess under the table and she blew and shook her head and rolled her eyes. The man that took our order he was not friendly but he wasn't rude neither and he talked very low me and my mom had a very hard time trying to hear and understand what he was asking/saying and they don't have a place to get napkins from and it's very small inside which is understandable because it's connected with a gas station but on a good note the bathrooms were clean. They also couldn't find packs of mayo anywhere and I asked 2 different people the last person I asked she just walked away and went back and started standing at the window in the drive through. So my advice if you have a choice of going somewhere else I would definitely advise you to do so. Thanks I hope this helps you chose the right place to eat.