Dairy Queen Grill & Chill

3.9
187 reviews
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Business Details

1011 Jamestown St, Columbia, KY
42728-1013, United States
(270) 252-6435
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
1011 Jamestown St, Columbia, KY
42728-1013, United States

Hours

Reviews

3.9
187 reviews
5 stars
99
4 stars
29
3 stars
22
2 stars
8
1 star
29

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold or poorly prepared, while others praised the taste of specific items like burgers and blizzards.

Service Issues

Many reviews highlighted slow service, incorrect orders, and rude staff, indicating a need for better training and customer service practices.

Pricing Concerns

Several customers expressed that the prices are too high for the quality and quantity of food received, with some feeling that the value does not match the cost.

Staff Friendliness

While some customers noted friendly and accommodating staff, others reported rudeness and a lack of professionalism, suggesting inconsistency in employee behavior.

Cleanliness and Organization

Feedback indicated issues with cleanliness and organization, particularly during busy times, affecting the overall dining experience.
  • HS
    Haven Stone
    Oct 11, 2025
    1.0
    Tenders and fries I received were cold. Toast overly coated in butter it was soggy. Overall, food was nasty. Not worth paying money for.
  • SL
    Samuel Lord
    Sep 17, 2025
    5.0
    Don't eat DQ as often anymore but I ate here twice in a few days and both time staff and service was great and the food as excellent. 2nd trip there was a lot of people (party like) but with outside seats enjoyed my evening meal. Was glad to see that people still gather at DQ (like my local one). Many choices in area but my vote is here.
  • DR
    Donna Rieder
    Aug 18, 2025
    3.0
    Way overpriced. $12.00 for two small malted? Really?
  • EK
    Emily Kelsay
    Jul 21, 2025
    1.0
    The “toast” I received. Girl, if I’m paying $8 for a kids meal in this economy, I expect NOT to have to finish cooking the dang meal at home. Literally got uncooked, buttered, white pieces of bread. Asked for the fries to be well done TWICE, still wasn’t on my receipt and the fries were soggy. BOOOOO 👎🏼👎🏼👎🏼🍅🍅🍅
  • II
    ITSBRXGAMING
    Jun 9, 2025
    5.0
    You have to try the Flamethrower Tripple stack burger if you like spicey!! Its delicious and my all time favorite burger from DQ Have been ordering it since I was a teenager and im 33 now! Definitely a must try!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Columbia, KY?

The restaurant is open Monday through Saturday from 6:00 AM to 11:00 PM and on Sunday from 7:00 AM to 10:00 PM. It is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025).