Panera Bread

Reviews

• NL

  Natasha Lynch

  4 days ago
  1.0
  On a cold slight snow Sunday disappointment filled the room at Panera bread! We walked in, no one greeted us, there was one young lady stocking behind the register so we opted to just order from the kiosk. Nothing was stocked, no pagers for the order, no cups placed out, no iced tea, no hot coffee. We had to ask for cups, I asked for a lid and was told over there by the drink machine. I had to open a drawer to rummage through and find a lid and napkins as well. There were maybe 3 people as customers in this establishment. We opted to sit by the fire and ended up having to clean off the table and chairs because they were disgusting, the floor was littered with trash! Juice box left on a table adjacent. When our $31 meal was called to pick up, nothing was there to pick up! We ordered the pick two and a bread bowl with potato soup! Only to learn that by 2:45 they had neither of those options after waiting 15 minutes and no cheddar and broccoli as well. My partner immediately asked for a refund. The I’m assuming manager (or someone placed in charge for the day) came up to issue a refund apologizing and stating her manager left her in this situation with no bread bowls and soups. Nevertheless, not a place to visit again because we were very unhappy leaving that place! We did get a refund so there’s the positive for the day!
• GS

  Gary Simon

  Jan 21, 2026
  5.0
  All good 👍
• DG

  Dante Goetz

  Jan 3, 2026
  1.0
  I normally never leave reviews....If I could leave a negative 5 star review here I would ....I just got home from picking up my order and when I opened both of the broccoli cheddar soups I thought ( oh no ) they must have spilled in the bag ? Nope ....Both cups were about a quarter of the way filled .....I then proceeded to call the store and ask for the manager. The girl that answered the phone claimed she was the manager. I then tried to explain the reason for my call .She interrupted me mid-sentence and said let me stop you right there .We are out of smaller cups so you received a large cup .I then said respectfully I've eaten here many times and I've never received a portion that wasn't more than double what they were trying to serve me .I ordered 3 meals for 3 people and the black bean soup was the appropriate amount in the cup ..The sandwiches were made sloppy and just thrown together ( also seemed to be less than normal size) After reading the reviews on here I'd be willing to believe there should be a lot more negative reviews....Here I am after eating about 7 spoonfuls of soup and clearly agitated enough to leave this long rant ....It's not even so much about the soup but more about being rudely cut off mid sentence and her saying " Let me stop you right there " Customer service here is terrible and the food sadly isn't much better ....Why would I ever support this store again in the future? I won't 😳
• JP

  Joseph Points

  Dec 29, 2025
  5.0
  Ordered two salads on December 3rd. They got messed up. However they didn't hesitate to correct the order and make it right. Awesome managers. They truly cared. That's rare these days in customer service. I appreciate it very much. I suggest you give them a try if you haven't. If you have you know what a gem we have here in Campbell County
• SS

  Shelly

  Dec 23, 2025
  5.0
  I buy Weekly pick two for my dad and he loves their broccoli cheddar soup with turkey bacon bravo sandwich

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