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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
There were numerous complaints about cold, undercooked, or bland food, with some customers expressing disappointment in the overall quality.
Staff Attitude
Customer experiences varied widely, with some praising friendly staff while others reported rude or inattentive service.
Cleanliness
While some reviews noted a clean environment, others mentioned dirty tables and unsanitary conditions.
Inconsistent Experience
Customers highlighted that experiences at this location can be hit or miss, with some visits being satisfactory while others were disappointing.
PC
paige conner
Oct 29, 2025
1.0
We ordered two burgers, a ten piece nugget, and fries. When we got home the fries were cold and half gone. The nuggets? Non-existent. Midway through eating our cheeseburgers and hard, cold fries, we called Mc Donald’s to go pick up our nuggets. After waiting in the front for what seemed like an entirety at the registers, we asked for the nuggets, which took suspiciously short amount of time to come out. We also ordered a large fries because the last ones were disappointing. Then, we paid and headed back home. Now, I did what everybody does and never admits to and grabbed a fry out the bag. I could feel its lukewarm embrace against my fingertips and thought, “Ahh, perfect.” You see, the thing about fast food is it needs to be just warm enough to be considered edible and it will suffice my hunger. I brought the fry to my mouth and took a bite waiting for the signature Mc Donald taste, but it never came. Savagely, I took another bite and still no flavor. They forgot to season the fries. I desperately checked the bag only to notice that the fries were feeling philosophical. Half full or half empty? I well never know. But all I know is that I got the same amount of fries that could be put in a small package—and I felt small in the process. I drove home in disappointment, and put my fries and nuggets on a plate. The nuggets were cold too, probably the same nuggets they forgot 30 minutes prior. Other than a few mysterious black specks, the fries were devoid of flavor. Placing them in the air fryer and letting them cook—probably for the first time—I sulked in my gluttony. Pulling them out, I heavily seasoned them with the first salt they had ever touched. After my near 40 minutes of struggle, I sat down, ready to eat my food. I picked up a nugget and bit into it. A vein. That was my final straw. Now, i’m writing this review, munching on my not even mediocre Mc Donalds, questioning why I didn’t just order Wendy’s.
LF
Lawrencethomas Funsch
Oct 26, 2025
5.0
It's like walking into the future nowadays.\n Nobody works at the cash registers Anymore like everything else. I have to get used to using these machines
DS
Da Hooman shroom
Oct 20, 2025
1.0
I was TOLD to pull to the second window since I got a mobile order and the guy was so pissed I didn't stop to tell him I didn't want my receipt he ran to the second window and pushed the poor girl out of the way to make a snarky comment to me and my friend about not stopping.
DB
dylan baynum
Sep 30, 2025
1.0
Horrible service asked for refill wait for 20 minutes to get it
JM
John Mccann
Sep 7, 2025
1.0
Waited at the counter 5 minutes. Nobody came. Asked for someone to come to the counter. Overheard the manager saying can you go to the counter he's about to flip his lid or something like that. Waited another minute still nobody came. Just go to the Wendy's next door they took my order right away
What are the operating hours for McDonald's in Cold Spring, KY?
The restaurant is open from 5:00 AM to 11:00 PM Monday to Thursday, 6:00 AM to 10:00 PM on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Does the McDonald's in Cold Spring offer drive-thru service?
Yes, the drive-thru is available from 5:00 AM to 11:00 PM Monday to Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Can I order McDonald's delivery online or via an app?
Yes, you can order delivery online at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on Apple App Store and Google Play.
What payment methods are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at the Cold Spring McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is the McDonald's located in Cold Spring, KY?
It is located at 3720 Alexandria Pike, Cold Spring, KY 41076, USA.
Is there a nearby dental clinic to McDonald's where I can schedule an appointment?
Yes, Wright Dental Center - Cold Spring is nearby and offers cosmetic, general, and pediatric dental services.
What fast food options are near McDonald's at 3720 Alexandria Pike?
Nearby fast food restaurants include Burger King, Wendy's, and Raising Cane's, offering various burger and chicken options.
Are there any financial services close to the McDonald's location?
Yes, PNC Bank and its ATMs, Community Choice Stores offering installment loans, Western Union money transfer services, and CheckSmart tax and payday loan services are nearby.
Can I find mobile phone stores near McDonald's in Cold Spring?
Yes, Verizon, Cellular Sales, and T-Mobile mobile phone stores are located near McDonald's for mobile phone accessories and retail needs.