Arby's

3.7
415 reviews
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Business Details

12 Martha Layne Collins Blvd, Cold Spring, KY
41076, United States
(859) 781-5988
http://www.arbys.com/locations/us/ky/cold-spring/12-martha-layne-collins-blvd/store-5286
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
12 Martha Layne Collins Blvd, Cold Spring, KY
41076, United States

Hours

Reviews

3.7
415 reviews
5 stars
150
4 stars
100
3 stars
90
2 stars
30
1 star
45

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold, overcooked, or not matching what was ordered.

Service Speed

Many reviews highlighted slow service, with long wait times and incorrect orders being common complaints.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and issues with the restroom.

Staff Attitude

While some customers praised the friendliness of the staff, others experienced indifference or poor customer service.
  • KC
    Kaela Cottle
    Dec 27, 2025
    1.0
    I paid $4 for a cup of mac and cheese that was half full. Seriously?
  • SS
    scorpio
    Aug 26, 2025
    5.0
    everything was hot and fresh , delicious lunch :)
  • BB
    Brian Barbiea
    Aug 9, 2025
    1.0
    So apparently Arby's is big on shrinkflation. Went there today. The French dip is tiny compared to what it used to be. Can't jack up the price and give us less. Won't be going back. Pretty sure smaller than a hotdog bun
  • BG
    Bob Gusky
    Aug 6, 2025
    2.0
    My "Ultimate BLT" had a sparse amount of bacon, in the form of bit-sized crumbs, rather than the strips of bacon as advertised. The jalapeño bites were missing the bronco sauce. My Coke Zero was actually Coke. As a diabetic, I need sugar-free drinks. And to complete the failure, there were no straws nor a receipt included. Normally, this location has had better quality service and attention to detail. I'm not sure what went wrong, but when I pay more than $30 for two meals, I expect the quality to be on point. Tonight, Arby's tasted like disappointment.
  • DH
    Dennis Hutchinson
    Mar 19, 2020
    5.0
    Food was hot and fresh, and customer service was great. Spot on as usual!
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