Customers reported a mix of friendly and rude service, with several instances of poor communication and order accuracy.
Food Quality
While many enjoyed the food, there were numerous complaints about cold or improperly prepared items, as well as issues with order accuracy.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and restrooms, impacting the overall dining experience.
Speed of Service
Customers frequently mentioned slow service, particularly during busy times, with long wait times reported in the drive-thru.
Pricing
Many customers felt the prices were high for the quality of food received, leading to dissatisfaction.
AB
Ann Bishop
2 days ago
5.0
Great service and treats.
II
ImGrammie
Nov 4, 2025
5.0
My grandbabies and I LOVE this place!! The ppl r so nice and they play klove music n store!! Spreading God's love for us to others!! 🫶😇
NL
Natacha Lowry
Oct 18, 2025
5.0
We absolutely LOVE our Clay City DQ. They always make sure our order is correct and get it to us In a timely manner. Food always fresh..and they ALWAYS make sure my boy Butters is taken care of as well!
RO
Roger Osborne
Aug 31, 2025
2.0
It used to be a really good place to eat. The people are rude. And the soda was way To syrupy was not Drinkable at all if I was you, I would take your business elsewhere to Stanton
EA
Erica Anderson
Jun 18, 2018
2.0
Needs more staff training. It would be nice to see a smile every now and then from staff.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Clay City, KY?
The Dairy Queen Grill & Chill is open Monday through Thursday from 5:30 AM to 10:00 PM, Friday and Saturday from 5:30 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Clay City?
It is located at 5796 Main St, Clay City, KY 40312-1306, USA.
Does Dairy Queen Grill & Chill offer breakfast options?
Yes, Dairy Queen Grill & Chill serves breakfast.
What are some specialties I can try at Dairy Queen Grill & Chill?
Specialties include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes, malts, and DQCakes®.
Is there seating available at the Dairy Queen Grill & Chill location?
Yes, seating is available for customers at this location.
Can I order from Dairy Queen Grill & Chill online?
Yes, you can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/40772/.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location offers drive-thru service.
Which nearby grocery stores can I visit before or after my Dairy Queen visit?
Nearby grocery stores include Superior IGA | Clay City KY, Superior IGA, Super E-Z Superior IGA, Family Dollar, and Dollar General.
What entertainment or event services are available near Dairy Queen Grill & Chill?
Nearby, Clay City Sports offers event planning and DJ services that customers might explore before or after dining.
Are there any local restaurants close to Dairy Queen Grill & Chill for more dining options?
Yes, nearby dining options include Mi Fiesta Mexicana, Mi Hacienda Mexican Grill, Mi Hacienda, Knox Family Pizza Place, and a Pizza Place.