Customers frequently reported rude or unhelpful staff, with several instances of poor service and incorrect orders.
Food Quality
While some customers praised the freshness and taste of the food, others complained about cold or poorly prepared items.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Speed of Service
Customers noted slow service, particularly during busy times, with long wait times in the drive-thru.
II
ImGrammie
Nov 4, 2025
5.0
My grandbabies and I LOVE this place!! The ppl r so nice and they play klove music n store!! Spreading God's love for us to others!! š«¶š
NL
Natacha Lowry
Oct 18, 2025
5.0
We absolutely LOVE our Clay City DQ. They always make sure our order is correct and get it to us In a timely manner. Food always fresh..and they ALWAYS make sure my boy Butters is taken care of as well!
RO
Roger Osborne
Aug 31, 2025
2.0
It used to be a really good place to eat. The people are rude. And the soda was way To syrupy was not Drinkable at all if I was you, I would take your business elsewhere to Stanton
AL
allan lawson
Jul 4, 2025
1.0
Ordered biscuit an gravy an a twin pack I got biscuit an white water with no sausage in the gravy at all it looked really sad my wait time was 10 mins an the new setup for the drive through makes it really difficult to park as the drive through line will block you in if you park on the right side of the building
GC
Gabe Creech
Jun 29, 2025
1.0
Me and my Friend went in here i ordered a Large drink and the tap to pay option wasnt on the screen i didnt come off rude at all i said āoh I need my drinkā Another worker popped up and Was like āTAKE IT THEN GET OUTā That was rough my friend still had to orderā¦So he did he only had quarters he doesnt have much money he put the coins on the counter just enough to pay plus maybe a few pennies extra the mean young worker came over and grabbed them threw the drink and the receipt on the counter and Said āGO!!!ā Very loud. We then left . TERRIBLE SERVICE
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Clay City, KY?
The Dairy Queen Grill & Chill is open Monday through Thursday from 5:30 AM to 10:00 PM, Friday and Saturday from 5:30 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Clay City?
It is located at 5796 Main St, Clay City, KY 40312-1306, USA.
Does Dairy Queen Grill & Chill offer breakfast options?
Yes, Dairy Queen Grill & Chill serves breakfast.
What are some specialties I can try at Dairy Queen Grill & Chill?
Specialties include BlizzardĀ® Treats, Chicken Strip Basket, GrillburgerĀ®, soft-serve ice cream cones, shakes, malts, and DQCakesĀ®.
Is there seating available at the Dairy Queen Grill & Chill location?
Yes, seating is available for customers at this location.
Can I order from Dairy Queen Grill & Chill online?
Yes, you can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/40772/.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location offers drive-thru service.
Which nearby grocery stores can I visit before or after my Dairy Queen visit?
Nearby grocery stores include Superior IGA | Clay City KY, Superior IGA, Super E-Z Superior IGA, Family Dollar, and Dollar General.
What entertainment or event services are available near Dairy Queen Grill & Chill?
Nearby, Clay City Sports offers event planning and DJ services that customers might explore before or after dining.
Are there any local restaurants close to Dairy Queen Grill & Chill for more dining options?
Yes, nearby dining options include Mi Fiesta Mexicana, Mi Hacienda Mexican Grill, Mi Hacienda, Knox Family Pizza Place, and a Pizza Place.