Hands down the worst DQ around. Each order I've placed has been wrong, or missing something. This time they drowned my tenders in so much sauce it leaked out of the box. They were super generous with napkins, carefully SHOVING them inside the boxes of food to the point they were unusable & we had to scrape the tissue off the food. The cheese curd sides were smushed flat inside the box and also drowning in the tender sauce. I asked for ranch with my order and paid for 2 more, and received 2 large containers of gravy, 2 packs of bbq, 2 packs of blue cheese but no ranch. It's not even like the order was overly complicated - two 6pc tenders and curds, & mini blizzards. They double cupped the blizzard and left the prepared blizzard inside a dirty used cup & when I tilted it back to finish it off, I got covered in melted ice cream from the cup underneath. Just nasty. And it's sad. We ordered from them shortly after they opened & the service and preparation was just as bad then as it is now. Nearly $40 for food that we could barely eat. Never again.
PB
Prince Barrow
Nov 8, 2025
1.0
It took 15 mins for someone to just adress me and say hello. But eveyone els got fast servicr
Spent 40 plus dollars on an online order , employee's didnt even realize my order ticket was on there windo ,
food was extremely cold nothing was hot 😫 ordered shakes and got that wrong as well.
Got the wrong items and that was an extra charge.
Then to see the employees hanging outside the drive though windo smoking 🚬 like where do they find these people never ever again will i waste my money 💰 at this location its a joke a pathetic joke
DM
Derrick M
Sep 27, 2025
1.0
Just went through drive through to get a banana split. After paying I’m handed a half melted banana split that didn’t look like it had much ice cream. I asked them to fix it. They said it weighed right and wouldn’t fix it. Last time they gave me one with bad bananas. This place deserves 0 stars. The employee who gave me the banana split like that needs fired. This is pathetic. This place has no customer service whatsoever so ever.
HH
Hope
Sep 23, 2025
1.0
I went thru the drive thru and asked for chicken stripsand a sundae. I declined the meal 3 times. I still paid for and was given the meal box. The staff was nice but the sundae made me sick. Clearly, the ice cream machine needs to be cleaned.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5996 Crider Dr, Catlettsburg, KY 41129-8865, USA.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Saturday from 6:30 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
What type of food does Dairy Queen Grill & Chill serve?
They serve soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items including Blizzard® Treats and Chicken Strip Baskets.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customers.
Can families with children visit Dairy Queen Grill & Chill?
Yes, the restaurant is family-friendly and welcomes children.
Is it possible to order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup via their ordering website.
What are some nearby food places around Dairy Queen Grill & Chill?
Nearby food places include Papa John's Pizza and Subway, which offer additional dining options for customers visiting the area.
Are there any nearby hotels close to Dairy Queen Grill & Chill?
Yes, Ramada by Wyndham Catlettsburg/Ashland and Ramada Limited Catlettsburg Ashland are nearby hotels that customers can stay at when visiting.
What automotive services are available near Dairy Queen Grill & Chill?
Nearby automotive services include Marathon Gas stations and Gate City Tire & Auto for fueling and vehicle repair needs.
Does Dairy Queen Grill & Chill provide any special services or products for celebrations?
Yes, they offer DQCakes.com, which provides ice cream cakes suitable for birthdays and special occasions.