Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.7
681 reviews
5 stars
297
4 stars
145
3 stars
79
2 stars
53
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Customers frequently reported cold, improperly prepared, or missing food items, leading to dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and sticky floors.
Operational Problems
Customers experienced issues with inconsistent hours, being closed early, and running out of menu items.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their kindness and noted good food quality on occasion.
- STShawna TravisNov 13, 20251.0Came by today and got a lg hot fudge milkshake and a small chocolate milkshake and a pup cup. We usually go to Benton and Draffenville Dairy Queen. Everytime we order this at those places its around $9.54. Calvert DQ total was $10.47. No big deal, few cents difference. We get up to window for our stuff. Employee is trying to take our money and talking on their cell phone and laughing with whoever. Very unprofessional. Then we get our stuff and the LG hot fudge milkshake ended up being just a chocolate shake. The pup cup was in a very small black condiments container instead of the clear plastic ones that Benton and Draffenville give us. If the employee wouldn't have been on their phone then maybe they would have gotten our order right.
- NGNatasha GivensOct 4, 20251.0Horrible. Pulled up at 8:28 suppose to close at 9:00 and told they had no food. Wouldn’t even sale ice cream.
- ECEsmeralda ContrerasSep 30, 20251.0First time we went they didn’t put the sauce we asked for in the bag thought we would try it again but this time was worse they didn’t have no sauce no ranch or buffalo was trying to order a coke and was told no coke ,sprite no sodas in general one of the girls who works there was on register eating fries
- JWJason WellsSep 20, 20252.0So I’m curious, if the place is short handed and was not going to open until 4:00pm then why has four people entered and exited the back door three times in a half hour when the lobby is closed and maybe two to five vehicles in the drive thru in the same amount of time ? It’s now 4:10 lobby door still not open unlike what the piece of paper on the door indicated, poor elderly couple at the lobby door waiting and knocking no response!!! Finally the door open the girl hold the door open but when I get there the door is locked, soon after the crowd leave, they are so over worked they are back outside taking a break, meanwhile the men’s bathroom is out of soap, curious where the employees wash there hands, floor sticky from soda dropped on the floor I’m guessing from the day earlier because it was t in the 15 minutes I was present, yes you could say I’m a little crabby !!!
- DGDonnie GouldSep 14, 20251.0Worst DQ in Kentucky. Service is terrible. Wait time is ridiculous. Employees are rude. Had to wait in line, at the speaker mind you, for over 10 minutes, just for some rude girl to come on and tell me they couldn't make a blizzard. Not the first time its happened here but the last time we will go. Just shut the store down.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and shakes & malts.
Where is Dairy Queen Grill & Chill located?
It is located at 4388 US Hwy 62, Calvert City, KY, 42029, United States.
What are the opening hours of Dairy Queen Grill & Chill?
Dairy Queen is open daily from 7:00 AM to 10:00 PM. It is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, the location offers both drive-thru service and seating with family-friendly amenities including booster seats and high chairs.
Is Dairy Queen Grill & Chill accessible for families with children?
Yes, the location is family-friendly, welcomes children, and provides booster and high chairs for kids.
Can I order Dairy Queen Grill & Chill menu items online or use deals through an app?
Yes, you can order online for pickup through their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Does Dairy Queen Grill & Chill have free WiFi and restroom facilities?
Yes, the restaurant provides free WiFi and has restroom facilities available for customers.
Which nearby places can I visit along with Dairy Queen Grill & Chill in Calvert City?
Nearby you can visit Good Spirits Wine and Tobacco, ProWash car wash, Heritage Bank, FiveStar gas station and convenience store, and Revolution Fitness gym, among others, making it convenient to combine errands or activities.
Is there a nearby location to exchange money or find an ATM close to Dairy Queen Grill & Chill?
Yes, the Cash2Bitcoin ATM and Western Union financial services are close by for convenient money exchange and ATM access near Dairy Queen.
Are there fitness or health facilities nearby Dairy Queen Grill & Chill for customers looking to combine meals with exercise?
Yes, gyms like Revolution Fitness, Calvert City Curves, and Biokinetics physical therapy center are located nearby, allowing customers to enjoy a workout before or after visiting Dairy Queen.