Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Burlington Subway® Restaurant at 5991 Carlton Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Great service and quality food! Definitely the best subway I've been to. Every time I order through the app it's made before time, and they recognize me and hand it to me without even needing to ask! Very friendly!
BR
Brittany Rogers
Apr 16, 2026
1.0
I had an extremely frustrating experience at this location and will not be returning.
I placed an online order around 9:25 AM and selected “ASAP” pickup. I arrived shortly after, and the store was completely empty—no customers, no line, no reason for any delay.
When I told the staff I was there for a pickup order, they said it hadn’t come through their system yet. I showed them my receipt clearly confirming the order had been placed and paid for, but instead of helping, I was told they would NOT make my food until their system printed the ticket.
I tried multiple times to politely reason with them. The store was empty, I had proof of purchase in hand, and I was standing right there. There was absolutely no logical reason they couldn’t just make the sandwich. Instead, I was met with rude, dismissive responses and a complete refusal to help. One employee even doubled down and insisted I would have to sit and wait nearly 30 minutes for a sandwich—despite there being zero customers in the store.
At that point, I left without my food because I was not going to sit there and be treated that way after already paying. Now I’m stuck dealing with the hassle of disputing a charge for food I never received.
This was not just a system issue—it was a customer service failure. The staff was unprofessional, inflexible, and unnecessarily rude in a situation that could have been easily resolved. There was no attempt to accommodate, no effort to problem-solve, and no basic courtesy.
Absolutely unacceptable experience, I would not spend your money here - because you likely will pay for a service and product that you wont even receive!
JD
J D
Apr 15, 2026
1.0
Did an online order, picked it up and brought it home, they did not follow instructions. Did a tip through the app beforehand. Realized I probably tipped the owner (management) to mess up my sandwich.
DL
Danielle Lamson
Jan 29, 2026
5.0
I had no idea this stire location was so close to me. No expectations going in. Bathroom was incredibly clean. As was the rest of the store. I even commented to the gentleman making my fiod how nice his store looked. Sub was great . Thanks
SF
Sherri Fryman
Dec 17, 2025
1.0
I went to eat at this subway and really wish I hadn't the people there didn't speak English and the food was so bad there. If I hadn't been driving in the opposite direction I would have demanded a refund I bought a12 inch sub chicken teriyaki and a bag of chips the bread was stale there was probably a half scoop of chicken on the whole 12 inches it was horrible I usually feed my dogs my left overs not today even they wouldn't eat this and I wouldn't expect them to
What are the operating hours of the Subway restaurant at 5991 Carlton Drive?
The Subway at 5991 Carlton Drive is open every day from 8:30 AM to 9:30 PM.
Does this Subway location offer delivery and pickup options?
Yes, this Subway offers in-store pickup, curbside pickup, and delivery services for your convenience.
Can I order catering services from this Subway restaurant?
Yes, the Subway at 5991 Carlton Drive provides catering services to meet your event needs.
Where is this Subway restaurant located?
It is located at 5991 Carlton Drive, Boone, Burlington, KY 41005, United States.
What types of meals does the Subway serve?
This Subway serves breakfast, lunch, and dinner, featuring fresh-baked breads and a variety of sandwich options.
How can I view the menu and place an order online?
You can view the menu and order online at https://subway.com/en-us/restaurant/29584-0/menu.
Does the Subway at 5991 Carlton Drive have dine-in seating?
Yes, this Subway location offers dine-in seating for customers who prefer to enjoy their meal on-site.
What nearby places can I visit before or after dining at Subway?
Nearby, you can visit Bourbon Pizza for Italian cuisine, The Backyard Grill or Old Guy's Tavern for a bar experience, and LuLu's Pet Pantry if you want to shop for pet supplies.
Are there any fitness or martial arts clubs near the Subway?
Yes, close to the Subway you will find Tora Martial Arts and KY AAU Karate clubs, which offer sports and fitness instruction.
What convenience stores are nearby to Subway for quick shopping needs?
Ameristop Food Mart is a nearby convenience and grocery store where customers can grab essentials before or after their meal.
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