Gold Star

4.2
570 reviews
Foodstore
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Business Details

2355 Burlington Pike, Burlington, KY
41005, United States
(859) 586-6593
https://locations.goldstarchili.com/ky-burlington-2355-burlington-pike-a2a11057e936
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About

Fast Food Restaurant
We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.

Location

Gold Star
2355 Burlington Pike, Burlington, KY
41005, United States

Hours

Reviews

4.2
570 reviews
5 stars
319
4 stars
131
3 stars
61
2 stars
16
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service; some praised friendly staff while others reported rudeness and slow service.

Food Quality

Food quality is inconsistent; some customers enjoyed the chili and burgers, while others found it subpar or old.

Cleanliness

Many customers noted the restaurant's cleanliness, with some highlighting it as exceptionally clean.

Customer Experience

Positive experiences reported by many, especially regarding staff friendliness and attentiveness, but some felt unsafe or disrespected.

Order Accuracy

Several complaints about incorrect orders and issues with food allergies, indicating a need for improvement in order management.
  • DE
    DEIVY ESTEVEZ
    Nov 7, 2025
    5.0
    Pretty good 👍
  • ES
    eric smith
    Oct 21, 2025
    1.0
    The server was awesome but the other staff was rude and not helping the server when she was busy and the manager made excuses for his employees
  • CD
    ChildofMostHighGod Davis
    Oct 3, 2025
    1.0
    Went to get a chilli cheese coney for dinner and was met with rudeness and an unfriendly environment the waiters name was sabbena and she was yelling at me very loud from across the the room at the restaurant and completely going off on me then there was a so called manager who wouldn't even say she was a manager but wouldn't tell me who the general manager was. Both people were extremely rude and disrespectful and the so called manager started talking in slang and saying phrases like "For real though, and you feel me" as if she thought because I was African American that that's how I talk and communicate when it's not. So at this point I did not want to pay for the food because I didn't want to give them my business but they threatened to call the cops on me if I did not pay and actually called the police department and I eventually as a black female felt unsafe and gave them the money out of fear of being brutally handled over an issue that was not my fault. Gold star you guys need to get it together with the customer service towards your black customers because if this is how they treat people of color and they continue to do this I will never be back again!
  • DD
    Deborah Dutton-lambert
    Oct 2, 2025
    5.0
    Great service and the salads are excellent.
  • JT
    jerry thiery
    Sep 20, 2025
    5.0
    Very good
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Frequently Asked Questions About Gold Star

Where is Gold Star located?

Gold Star is located at 2355 Burlington Pike, Burlington, KY 41005, United States.

What type of food does Gold Star serve?

Gold Star serves small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order.