Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
Location
Hours
Reviews
4.0
278 reviews
5 stars
151
4 stars
58
3 stars
22
2 stars
11
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
While many enjoyed the pizza, there were numerous complaints about burnt items, incorrect toppings, and food safety concerns.
Atmosphere
The dining area was often described as uncomfortable due to heat issues and cleanliness problems.
Staff Friendliness
Despite service issues, several reviews highlighted friendly staff and good customer interactions.
Menu Availability
Customers expressed frustration over unavailable menu items and unclear communication regarding offerings.
- KBKaden BolesOct 5, 20251.0Awful! Got a store credit from a different donatos where they told me I could use this credit at any location and this Burlington store would not honor it. Pathetic!
- CScolonel shibleyAug 15, 20251.0Take out pizza not cut all the way thru, order was wrong, when paying card reader keep adding a tip I was told pizza would be ready in 20 minutes I arrive in 15 minutes but had to wait a additional 25 minutes one pizza was burned and one not sliced thru had to recut pizza was not the usual it was just ok very disappointing as donatos is our favorite place for pizza this was 2nd time in a month where I had some type problem one wrong order when I got home and now this problem might try LaRosa next time
- MRMike RandolphJul 8, 20254.0Pizza was very tasty. Air conditioning was out the day we ate there so it was warm but things happen.
- KDKyle DorseyJul 8, 20254.0I love Donatos pizza and have been coming here for years. Staff is always friendly.
- SGStephanie GilbertJul 5, 20251.0Upon arriving parking lot was empty. Walked inside was not greeted but was smacked in the face with massive heat. When approached by employee, said employee confessed to not having air conditioning in the area for customers. When ordering, employee stated they did long offer fountain drinks so the combo meals were no avaliable but they were on the menu. Employee stated they do not have upgraded menus. Employee seemed annoyed to even have us be there. We wanted dine in but had to do take out due to hot atmosphere in customer areas.
Frequently Asked Questions About Donatos Pizza
What makes Donatos Pizza unique compared to other pizza restaurants?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering a family-owned pizza experience since 1963.
Where is Donatos Pizza in Burlington, KY located?
Donatos Pizza is located at 1800 Patrick Drive, Burlington, KY 41005.
What are the operating hours for Donatos Pizza in Burlington, KY?
Donatos Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Fridays and Saturdays. It is closed on November 27, 2025.
What types of services does Donatos Pizza offer?
Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What kinds of payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Donatos Pizza through an app?
Yes, you can order from Donatos Pizza through their iOS app available on the Apple App Store and their Android app on Google Play.
What types of food products does Donatos Pizza serve?
Donatos Pizza serves pizza, oven-baked subs, desserts, and appetizers, with specialities like pepperoni pizza and thin crust pizza.
Are there other pizza options nearby Donatos Pizza in Burlington?
Yes, nearby pizza options include Domino's Pizza and Burlington Domino's, both offering delivery and restaurant services for chicken wings and pizza.
What other dining options are near Donatos Pizza where I can visit before or after my meal?
Nearby dining options include Guthrie's Chicken for southern cuisine, Chipotle Mexican Grill for Mexican fast food, Golden Wok for Chinese and Asian dishes, Burger King for fast food burgers, and Starbucks for coffee and light fare.
Are there useful stores or services near Donatos Pizza that customers might find helpful?
Yes, customers visiting Donatos Pizza can also find nearby services such as AutoZone for automotive needs, Sprint Store for mobile phones, Kroger Fuel Center for gas and convenience shopping, Dollar Tree for discounted goods, and Concord Custom Cleaners for laundry and dry cleaning.