Business Details
About
Mexican Restaurant
Chipotle Shoppes of Burlington is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
562 reviews
5 stars
241
4 stars
120
3 stars
57
2 stars
38
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with inconsistent service experiences.
Food Quality
Frequent complaints about undercooked rice, bland flavors, and incorrect orders were noted.
Cleanliness
Numerous reviews highlighted the restaurant's dirty conditions, including unclean tables and prep areas.
Portion Sizes
Customers expressed dissatisfaction with small portion sizes and inconsistent servings.
Order Accuracy
There were multiple reports of incorrect orders, both for in-store and online purchases.
- JLJeff LoyOct 19, 20252.0Customer service is bad. Rude cashier, asking questions in this establishment is against the rules apparently. Won’t be back.
- MBMaxwell BlevinsSep 1, 20253.0Very hit or miss. Depends on who is working there.
- JKJared KessansAug 16, 20251.0I'm not a fan of Chipotle, but they do have one thing I will eat, but this location apparently will only make it for an online order. One of the stupidest ideas. We will not be back.
- CCCourtney ConleyAug 13, 20251.0I hate that this chipotle is closer to me than the better ones this chipotle is unbelievably bad. I’ve gone time and time again to be disappointed every single time. Today I went in the girl making my bowl did good but the chips were super undercooked and oversalted. My sister got queso and a bowl and they filled it halfway. It’s not cheap give her what she paid for. I worked for a chipotle before and I understand how to do the job. It is not that hard. The cashier was incredibly rude and was basically glaring at me wish I knew the name of the cashier who was incredibly rude, but please go to the dream st chipotle if you want good food. Don’t waste your time at this one.
- JCJess CarpenterAug 5, 20251.0I've tried to give this location chances but after 5 times of having inedible & sloppy food - i'm done. Everytime I've been there the workers seem untrained, confused & rude. One girl gave me literally half of a spoon of rice so i asked for extra rice she did the same thing so i had to ask her why she was only giving me tip of the spoon of rice when im going to get charged for extra? the burrito was SO TINY it was mainly just tortilla & it was around $10-$15 for one burrito?? Food was also very bland. not to mention how DIRTY the place is. The place where the workers are making ur food it was COVERED in sauces, juices, & things from other peoples food. all & i mean ALL the tables were dirty, had trash on them, previous customers cups/bowls on them still, the floor was dirty & sticky. lettuce, beans & rice all over the floor. the soda station also filthy, sticky, trash everywhere. the garbage was overfilled you couldnt even throw ur trash away without the overflow of trash spilling onto the floor. Once the line of customers were gone i thought maybe the workers would start to clean up but no they just stood in the back & some even made themselves food & sat in the filthy garbage infested seating area with the rest of the customers. I will literally go out of my way to avoid this place from now on. I will drive to hebron or go all the way to florence. Do yourselves a favor & avoid this place also.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill at Shoppes of Burlington?
Chipotle Mexican Grill is located at 1803 Patrick Dr, Boone, Burlington, KY 41005, USA.
What are the operating hours of Chipotle Mexican Grill in Burlington?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle Mexican Grill offers both in-store pickup and delivery services.
Can I order Chipotle food online or through an app?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Mexican Grill accept credit cards and offer catering services?
Yes, Chipotle accepts credit cards and provides catering services.
How can I contact Chipotle Mexican Grill in Burlington?
You can contact them by phone at +1 859-689-8105 or via email at ky.1522.burlington@chipotle.com.
What nearby places can I visit around Chipotle Mexican Grill at Shoppes of Burlington?
Nearby places include Sprint Store for electronics, Guthrie's Chicken for Southern cuisine, and Big League Haircuts for grooming services.
Are there other dining options near Chipotle Mexican Grill in Burlington?
Yes, nearby dining options include Domino's Pizza, Golden Wok (Chinese cuisine), Donatos Pizza, and Starbucks coffee shop.
What nearby services can be convenient before or after dining at Chipotle?
You can visit Concord Custom Cleaners for laundry, GNC Live Well for supplements, or Benchmark Physical Therapy for health and medical services nearby.