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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Bowling Green, KY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3394 Louisville Road for the ultimate SONIC experience!
Customers frequently reported long wait times for food, often exceeding 20 minutes, with some experiences taking over 30 minutes.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and food that was poorly prepared or unappetizing.
Staff Attitude
There were numerous complaints about rude or unprofessional staff interactions, contributing to a negative customer experience.
Order Accuracy
Customers consistently noted problems with incorrect orders, including missing items and wrong modifications.
AP
April Payne
Dec 30, 2025
1.0
I had avoided this Sonic for literal years because of so many bad experiences. I figured a drink couldn't be too hard of an ask so I went through drive. I had to repeat my order 3 times while this girl just kept acting like she was bored and made me repeat it again and again. I waited almost 20 minutes before she came out while there were others in line and she handed me my receipt and read off my order. I pull out to the light and I about puked. I ordered a half cut tea add lemon. I've never been so disgusted to suck up doctor pepper through my straw. I don't drink sodas at all so this was foul. I pull back in and pull into a spot to have my drink remade. I had to press the button 3 different times because the light went off. A car pulls in beside me and in less than a minute someone takes their order. I press the button again and wait. Nothing happens so I get back in drive. I pull up and tell her there was a mistake etc. etc. She says "oh you can just pull around" I wait for my turn and since she did not bother to ring me up for the correct order and zero it out, there's nothing on the screen so she walks off like she has forgotten already. She opens the window and goes so you don't want the Doctor Pepper? I said no and she demanded I give her the drink back that's in my cup holder. My husband likes DP and would have gladly drank it. She remakes my drink after the whole process has taken over 30 minutes and doesn't bother to apologize or offer any compensation for the whole ordeal. We already took a drink out of the DP so why do you need it back? This place is run by a bunch of snotty teenagers who are more worried about giving you an attitude than doing their jobs. No manager to be found and I don't know how they are still running. It has been this way for years and until they get it together I will not be returning. The one on Nashville road is genuinely one of if not the best fast food places we have in BG. The food is always quick, fresh and the staff is so sweet. Maybe this place could use a few lessons from them.
RR
Roxanne
Dec 30, 2025
5.0
So good!!!
TM
Trevor Morrison
Dec 21, 2025
1.0
It’s sad because this sonic is the closest to where we live in bowling green and it is literally the worst. My wife and I went and got breakfast here this morning. It took about three tries in the drive thru for the girl to get our order. Once we received the order, most of it was wrong. This seems to happen all the time at this location. I would recommend driving to another location in town and not wasting your money here.
JS
Jackie Stanley
Dec 3, 2025
1.0
The food was so thrown together it looked like they didn't even try. I sit at the speaker for 45 minutes before anyone ever even answered and then it took another 30 minutes at least to get my food to me the server that answered the speaker was ungodly rude I wouldn't recommend this particular location to anyone I'm saying it's only suitable for two people cuz any more than that seems to overload them
WB
Wayne Burton
Nov 23, 2025
1.0
15 minutes for a burger in drive through. They have no workers. Wasted my gas waiting
Do go their at all. Horrible service