Dunkin'

3.9
251 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bowling Green, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
408 US 31 West Bypass, Bowling Green, KY
42101, United States

Hours

Reviews

3.9
251 reviews
5 stars
140
4 stars
45
3 stars
17
2 stars
11
1 star
38

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Customer Service

While some staff were praised for their friendliness, others were noted for rudeness and poor service.

Quality Consistency

There were frequent complaints about the inconsistency in drink and food quality, with some items being served cold or not as ordered.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.

Staff Performance

The performance of staff varied widely, with some customers highlighting excellent service while others experienced significant delays and lack of acknowledgment.
  • BT
    Bridget Terry
    Oct 23, 2025
    1.0
    Over the course of course of the last 6 months this location has went downhill. I understand mistakes as I used to be a food service manager and understand high turnover rates and understanding issues. I literally order the same drink when I go. About 4 months ago I went 3 different times and my drink is literally made different everytime. So today a coworker and I ordered and I decided to to give them one last try. We'll and behold my order was wrong again. I used to keep boosted status every month and have let that go all in 6 months time. Im not looking for harsh feedback just simply stating my experience.
  • KP
    Kelcie Poteet
    Sep 18, 2025
    2.0
    Ordered a dozen donuts and they gave me 11. Which sucks because now not all my coworkers could get donuts.
  • LH
    layla hendricks
    Aug 20, 2025
    1.0
    Went in and they made the first drink completely wrong. The second drink they made a medium but charged for a large. Made us get a refund and then didn’t even add the blueberry flavoring. The first employee was sweet and apologized for messing up… but the second employee was probably the rudest customer service worker I’ve ever encountered. She came up to help the first employee and already had an attitude. Then treated us like we were inconveniencing her. Will probably never willingly choose this location again.
  • EE
    edward ertle
    Oct 14, 2022
    2.0
    No creme filled donuts at time of visit and what we got was dry.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location in Bowling Green, KY?

This Dunkin' location in Bowling Green, KY is open every day from 5:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.