Dairy Queen Grill & Chill

3.7
648 reviews
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Business Details

629 US 31w Byp, Bowling Green, KY
42101-4931, United States
(270) 782-1812
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
629 US 31w Byp, Bowling Green, KY
42101-4931, United States

Hours

Reviews

3.7
648 reviews
5 stars
259
4 stars
153
3 stars
100
2 stars
30
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with waits often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

There were numerous complaints about food being served cold, improperly prepared, or not meeting expectations, particularly regarding ice cream consistency.

Staff Attitude

Several customers noted rude or indifferent behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and restrooms.
  • ML
    Mara Lowhorn
    Jan 5, 2026
    1.0
    SOOOOO SLOW. We were the only people in the drive-thru and they took 10+ minutes to get us our ice cream. By the time they gave it to us, it was a melted, soupy mess. Obviously it was not served upside down, either, as it all would have poured out.
  • JJ
    Jeremiah Jackson
    Dec 27, 2025
    5.0
    Had a great breakfast this morning no other fast food holds a candle to DQ when it comes to morning food!!
  • AA
    Alex
    Dec 7, 2025
    1.0
    Josh is blatantly rude and does not know how to talk to customers. Obviously doesnt want to be there and is making the customers feel it. The manager should not allow him to have anymore interaction with customers until he watches some training videos.
  • JH
    Jessie Harvey
    Sep 27, 2025
    1.0
    I don't try to make reviews usually cause I don't care half the time, but this has become so prominent of an issue. Where to start. First of all, the cashiers (?) Baby was in the back touching the ice-cream machine. As someone whose been in food service, not only is that disgusting, but extremely unsafe for tiny hands. Secondly, everyone just always seems high when im there. They never remember orders, names, or always have an highly snappy attitude. Im a DQ lover till the end, but this specific location just feels like a backrooms level.
  • CH
    Clutch Hazard
    Aug 15, 2025
    1.0
    Need to hire new people I never leave reviews bc I don’t really care. But it’s not hard to read what was ordered and to do it right just because I ordered 20 minuets before the store was closing doesn’t mean you just don’t make the food correctly and only give me what was already made. Whoever was working there tonight clearly cant do the simplest of task.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Bowling Green, KY?

Dairy Queen Grill & Chill is open daily from 7:30 AM to 10:00 PM.

Is Dairy Queen Grill & Chill in Bowling Green open on major holidays?

The location is closed on Thanksgiving (November 27, 2025) and Christmas Day (December 25, 2025).