Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Dairy Queen Grill & Chill
2430 Nashville Rd, Bowling Green, KY
42101-4033, United States
Hours
Reviews
3.9
691 reviews
5 stars
325
4 stars
170
3 stars
81
2 stars
34
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers' needs.
Service Speed
Many customers experienced long wait times for their orders, both in-store and drive-thru, often leading to frustration and dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or poorly prepared items, as well as issues with incorrect orders.
Staffing Issues
Several reviews mentioned that the location appears to be understaffed, contributing to slow service and poor customer experiences.
Cleanliness
Customers noted that the restaurant's cleanliness was lacking, with dirty tables and unsanitary conditions reported.
- LPLeta PartlowNov 8, 20255.0Yum
- MAMakeup Artist Jess Creates ArtOct 16, 20251.0Awful customer service. Very ditsy waiter. Non apologetic. They had to make my ice cream 3x before I finally got it. She laughed saying oh he's making it again. She didn't even remember i had to ask, again. No simple apology or anything. Very rude service. She also forgot to get other people's burgers, etc. Weird experience.
- SSSherry SmallAug 13, 20255.0It was really good but the biscuits were hard went about 9:00 am. It took them about 10 minutes to get someone to take are order not staff.
- SMStephen MitchellAug 10, 20251.0Go to any other Dairy Queen. They can't even handle a frozen only order. If you walk in don't expect your blizzard any sooner than a half hour especially if you walk in. If you are not in the drive through or you didn't order door dash then you don't matter. I canceled my order and left after waiting for a very extended period of time for ice-cream. Vote with your wallet people and choose somewhere else. This place needs to get it together or no longer exist.
- VMVirginia MitchellAug 10, 20251.0Ordered 3 blizzards and a misty. Waited well over thirty minutes. Drive thru kept rolling through, someone came in after us ordered a meal and a blizzard and left while we sat there wondering where our food was. After getting our refund another person who came in after us walked out with their order also. When we asked for a refund we were asked for a receipt which we were never offered, nor were we offered a number like everyone else was provided. And when the manager DID credit us back, no apology was given and NO RECEIPT! This store was over focused on doordash and drive thru when they had people inside as well. Nobody should wait this long for 4 items.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 7:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer any family-friendly amenities?
Yes, the location provides booster seats, high chairs, is wheelchair accessible, and is good for kids, making it family-friendly.
Can I order food ahead of time from Dairy Queen Grill & Chill?
Yes, you can place mobile orders and access mobile deals through their app or on their website for pickup.
Is there seating available at Dairy Queen Grill & Chill?
Yes, the restaurant offers both indoor seating and outdoor seating for customers.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location has a drive-thru for convenient ordering and pickup.
What nearby restaurants can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include Que Pasa Tacos, McDonald's, Lost River Pizza Co., El Mazatlan, Dunkin', Wingstop, Mancino's, Pizza Hut, and Back Yard Burgers, offering a variety of cuisines from Mexican to pizza and more.
Are there any nearby businesses related to wellness and beauty close to Dairy Queen Grill & Chill?
Yes, nearby wellness and beauty businesses include Be Happy Yoga & Salt Cave, Super Nails, N G Nails, Solar Nails & Spa, and Sport Clips Haircuts of Bowling Green.
Which nearby places of interest provide easy access to Dairy Queen Grill & Chill for customers?
Nearby points of interest include banks like South Central Bank, mobile phone store Metro by T-Mobile, and ATM locations such as RockItCoin Bitcoin ATM, which might help customers with their errands before or after visiting Dairy Queen Grill & Chill.