This profile is uncertified and using publicly sourced data
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Business Details
About
Japanese Restaurant
From its humble beginnings as a food truck in 2017, Koi Express Berea has blossomed into a beloved Japanese restaurant at 638 Chestnut Street. Savor top-quality sushi rolls and delicious hibachi, meticulously prepared for a fast-casual dining experience. As Koi Express continues its exciting expansion across the Commonwealth, their unwavering mission remains: to deliver consistently fresh, flavorful dishes with an exceptional customer experience every time.
Location
Hours
Monday11:00 AM - 8:45 PM
Tuesday11:00 AM - 8:45 PM
Wednesday11:00 AM - 8:45 PM
Thursday11:00 AM - 8:45 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday11:30 AM - 8:30 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.