Customers reported a mix of friendly and rude service, with some praising the staff while others experienced negative interactions.
Food Quality
Food quality varied significantly; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.
Cleanliness
The establishment was frequently noted for its cleanliness, although some reviews mentioned unsanitary conditions.
Ice Cream Issues
Several customers expressed disappointment with ice cream orders, citing incorrect preparations and melting products.
Breakfast Satisfaction
Breakfast items received positive feedback, with many customers enjoying the offerings and considering them better than competitors.
DW
Dennis Wells
2 days ago
4.0
A nice place to get breakfast or whatever you like. The service is fast and accurate. Had no issues with anything and they have the best biscuit and gravy EVER!
JF
Jennifer Freeman
Sep 19, 2025
1.0
Stopped in for some ice cream. Saw a man with long beard, no gloves or hair net, touching all the cones. Within 5 minutes I saw him scratch his beard, scratch his head and then cough wiping his mouth. He made my ice cream. I threw it away and left. I cant eat here anymore.
OB
ooga booga
Sep 1, 2025
1.0
workers gave attitude when my autistic sister changed her mind about what she wanted, and was rude the entire time we were ordering. it’s my first time getting food here at dairy queen in berea ky and i definitely will not be getting food here again. and my burger was soggy. overall a horrible experience. don’t get food here!
CY
Carolyn Yazell
Jun 22, 2025
5.0
Very clean,friendly
GZ
Gopaulz Zabodyn
Jun 19, 2025
4.0
We do a drive-thru so the food is great. Mostly ice cream is what we get. Service is always good. Very friendly. The atmosphere is once again my car.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Berea, KY specialize in?
Dairy Queen Grill & Chill in Berea offers soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.
What are the operating hours for Dairy Queen Grill & Chill in Berea throughout the week?
The restaurant is open Monday through Saturday from 5:30 AM to 10:00 PM, and on Sunday from 6:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, this location offers both drive-thru service and seating for guests.
Is the Dairy Queen Grill & Chill in Berea family-friendly and accessible?
Yes, it is family-friendly with amenities including booster seats, high chairs, restrooms, wheelchair accessibility, and is welcoming to children.
Can I order food online or via a mobile app at Dairy Queen Grill & Chill Berea?
Yes, Dairy Queen offers mobile ordering and rewards through their app, and you can order online for pickup via their website.
What are some popular menu items I can try at Dairy Queen Grill & Chill Berea?
Popular menu items include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes, malts, and specialty ice cream cakes.
Where is Dairy Queen Grill & Chill located in Berea?
It is located at 131 Clay Dr, Berea, KY, 40403-1349, United States.
Are there any other fast food restaurants near Dairy Queen Grill & Chill in Berea?
Yes, nearby you can find Sonic Drive-In, McDonald's, Subway, Domino's Pizza, and Family Dollar for quick dining options.
What nearby places can customers visit before or after dining at Dairy Queen Grill & Chill?
Customers can visit nearby attractions like Commonweath Hand and Physical Therapy for health services, Lucky-13-Racing Performance for automotive interests, and Grace Community Church for community events.
Are there convenient stores or other retail options close to Dairy Queen Grill & Chill for additional shopping?
Yes, Family Dollar, Dollar Tree, Walgreens, Rite Aid, and Royal Liquor #2 are nearby retail options for customers who want to shop before or after visiting Dairy Queen.