Wendy's

3.9
618 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
312 West 5th Street, Benton, KY
42025, United States

Hours

Reviews

3.9
618 reviews
5 stars
275
4 stars
162
3 stars
89
2 stars
44
1 star
48

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed hot and fresh meals, while others received cold or poorly prepared items.

Customer Service

Customer service experiences vary widely; some staff are friendly and helpful, while others are reported as rude or unprofessional.

Cleanliness

Concerns about cleanliness in the dining area and kitchen, with reports of dirty floors and unsanitary conditions.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Speed of Service

Service speed is inconsistent; some customers report quick service, while others experience long wait times.
  • DT
    Diane Talmadge
    Nov 10, 2025
    5.0
    Great new chicken strips! Like the original sauce but the sweet chili is good to... it was not dried out at all.
  • AS
    Adam Smith
    Sep 12, 2025
    1.0
    I ordered the baconator and it only came with 2 small pieces of bacon. The shift manager, Benson does not understand how to be polite and friendly toward customers. He stood there with both hands in his pockets and head tilted sideways, showing he didn't want to deal with anyone. I was very polite towards him, yet he had an attitude stating that's how they come now. Horrible customer service, and their food is nothing like advertised. It's a shame he makes customers not want to ever return.
  • CM
    Chris McKinney
    Sep 7, 2025
    5.0
    Friendly staff. The coke was cold and fizzy. The chicken sandwich and fries were hot. What more can you ask for?
  • TA
    Timothy Aragon
    Sep 5, 2025
    1.0
    The cashier was basically talking us out of going here again.
  • JS
    Joshua Stelle
    Aug 17, 2025
    1.0
    Went to wendys with my son today snd got him a kids meal and my mom a biggy bag. Long story short she bit in to ger chicken nugget and there was a rock in her chicken We were so shocked she choked on it they seen it themselfs when returned with chicken still cooked on to the rock so it wasnt an employee fault something with the supplier. Kinda scay.

Frequently Asked Questions About Wendy's

Is Benton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.