Subway

3.8
206 reviews
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Business Details

402 W. 5th Street, Benton, KY
42025, United States
(270) 527-0708
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Benton Subway® Restaurant at 402 W. 5th Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
402 W. 5th Street, Benton, KY
42025, United States

Hours

Reviews

3.8
206 reviews
5 stars
110
4 stars
32
3 stars
14
2 stars
16
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their friendliness while others were reported as rude or unhelpful.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale bread and incorrect orders, while others praised the freshness and taste of their sandwiches.

Order Accuracy

Many reviews highlighted issues with order accuracy, including incorrect items and missing ingredients, leading to frustration among customers.

Cleanliness

The store received positive remarks for cleanliness, with several customers noting that it was well-maintained.

Management Issues

There were complaints about management practices, including refusal to accept coupons and poor handling of customer complaints.
  • MB
    Melissa Burgess
    Jan 4, 2026
    5.0
    Angel and KJ did an excellent job at making our lunch today! It was delicious and well made. The customer service was great.
  • FD
    Fancy Duck
    Dec 15, 2025
    1.0
    For some reason every time I order a sandwich online it is gross. The quality of the food really isn’t the issue it’s just the carelessness of making the actual sandwich. For some reason it is always smooshed and the ingredients are falling out the side. Just not appetizing at all, unfortunately.
  • MS
    MOHIT SAH
    Nov 24, 2025
    5.0
    Great customer care and lovely employees especially Laken and keira👌👌
  • HM
    Haylee Mathis
    Nov 18, 2025
    1.0
    I just went through the drive through at 12:30 pm and ordered a Philly steak on herb and cheese bread and got the hardest nastiest bread ever. I understand they use yesterdays bread when they first open but come on, it’s noon. I asked for it heated and they put my cheese on after? Weird. I know there are people out there starving that would love to have this food but I’m still annoyed that I paid 9 dollars for a 6 inch hard nasty sandwich.
  • TB
    Toni Bennett
    Nov 16, 2025
    5.0
    Best Subway around. Greatest vegetables and KJ was our sandwich maker. She was super friendly and quick. Sandwiches were excellent
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Frequently Asked Questions About Subway

Where is Subway located?

Subway is located at 402 W. 5th Street, Suite A, Benton, KY 42025, USA.

What are the operating hours of the Subway in Benton, KY?

Subway is open every day from 9:00 AM to 10:00 PM.