Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
440 reviews
5 stars
203
4 stars
77
3 stars
59
2 stars
26
1 star
75
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, unresponsive staff, and incorrect orders, indicating a lack of efficiency and organization.
Food Quality
Mixed reviews on food quality; while some enjoyed the ice cream and certain menu items, many complained about cold, poorly prepared food and smaller portion sizes.
Staff Attitude
Customer experiences varied widely regarding staff friendliness, with some praising the staff while others reported rudeness and unprofessional behavior.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions, which detracted from the overall dining experience.
DR
Destyn Riley
1 day ago
1.0
Everytime I’ve been here they never answer the speaker
JA
Jami Adams
Jan 17, 2026
5.0
Ordered a regular cheese curd, regular fry, large drink and mini blizzard. Fries were hot and tasted great, cheese curds were cooked perfectly (so many DQs over fry them until they looked burnt), the mint ore blizzard is ten times better than a shamrock mcflurry. Staff was friendly and worked quickly. Store was very clean. Will definitely be back.
GK
Greg Kildow
Dec 27, 2025
5.0
Great place
BE
Brent E
Nov 29, 2025
1.0
Ordered 4 blizzards and a 6pk of ice cream sandwiches for delivery. It arrives with no sandwiches so I call and they tell me I have to come get them or get a refund. Put my blizzard in the freezer and go get them. They offer nothing in return. Get home to my blizzard to find out it doesn't have cheesecake bites that I paid extra for and the choco brownie extreme had no brownies. Very disappointed in the service and the way it was handled.
ST
Shawna Travis
Nov 21, 2025
3.0
Come here a few times a week and get the same thing which is a lg vanilla shake and a sm ch shake. Today Im not sure what happen but our shakes were not shakes at all but more like milk with a lil bit of ice cream. They were so watery like they had been sitting out for hours.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Benton, KY?
Dairy Queen Grill & Chill is open from 10:00 AM to 9:30 PM Monday through Thursday, and from 10:00 AM to 10:00 PM Friday through Sunday. Holiday hours vary, with closures on November 27 and December 25, and limited hours on December 24.
What types of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, this location is family-friendly and offers booster seats, high chairs, restrooms, wheelchair accessibility, outdoor seating, and free WiFi.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the Benton location features a drive-thru for convenient ordering and pickup.
How can I place an order for pickup at Dairy Queen Grill & Chill?
Orders can be placed online through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/14867/ for easy and quick pickup.
Where is Dairy Queen Grill & Chill located in Benton, KY?
It is located at 168 US Hwy 68e (Draffenville), Benton, KY 42025-7123, USA.
Are there any nearby restaurants to Dairy Queen Grill & Chill where I can eat before or after my visit?
Nearby restaurants include Popi's (American and pizza), Habanero Mexican Grill, Los Amigo's Mexican Restaurant, Majestic Steakhouse, Rocket Fired Pizza Family Fun Center, and Gatti's Pizza.
What nearby shopping options are accessible when visiting Dairy Queen Grill & Chill?
You can visit nearby shopping venues such as 65 & Oak Boutique for clothing and fashion accessories, Parcell’s Marketplace & Gift Shop, Cellar Door Wine & Spirits, and Shop-O-Rama which offers hardware, clothing, and shoe stores.
Are there local service businesses near Dairy Queen Grill & Chill for convenience?
Yes, nearby service providers include Draffenville Pharmacy, U-Haul Neighborhood Dealer for truck rentals, UPS Authorized Shipping Provider for postal services, and Atlas Physical Therapy for health needs.
Does Dairy Queen Grill & Chill offer any mobile deals or rewards programs?
Yes, they offer mobile ordering and rewards through their app, which can be downloaded for exclusive deals at https://www.dairyqueen.com/app.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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