Dairy Queen Grill & Chill

3.7
436 reviews
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Business Details

168 US Hwy 68e (Draffenville), Benton, KY
42025-7123, United States
(270) 527-0028
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
168 US Hwy 68e (Draffenville), Benton, KY
42025-7123, United States

Hours

Reviews

3.7
436 reviews
5 stars
201
4 stars
77
3 stars
59
2 stars
26
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, understaffing, and poor service experiences, including rude staff and incorrect orders.

Food Quality

Mixed reviews on food quality; while some enjoyed the ice cream and certain menu items, others complained about cold food, incorrect orders, and poor preparation.

Staff Friendliness

Some customers praised the staff for being friendly and helpful, while others noted instances of rudeness and unprofessional behavior.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Value for Money

Customers expressed concerns about rising prices and decreasing portion sizes, with some feeling that the value for money was not satisfactory.
  • ST
    Shawna Travis
    3 days ago
    3.0
    Come here a few times a week and get the same thing which is a lg vanilla shake and a sm ch shake. Today Im not sure what happen but our shakes were not shakes at all but more like milk with a lil bit of ice cream. They were so watery like they had been sitting out for hours.
  • JD
    Johnnie Dehart
    6 days ago
    1.0
    I just got two sausage biscuits about 30 minutes ago. The sausage isn't fit to eat. I believe it was cooked yesterday or the day before and reheated today. It didn't chew right at all. So when did yall change sausage? That stuff is nasty compared to what youins used to serve. All it needs it to be cubed like cubed steak and you will have mcdonalds and hardee's sausage. I wont ever buy any more biscuits at dq. That fake nasty butter you put on the biscuits is raunchy as well. It leaves a film in my mouth. P.S. if the chicken strips get any smaller you will have to call them nuggets... its sad your just like every other restaurant chain. You raised prices and gave us the covid shrinkflation sized food. I used to come anyway because I liked the food. Now the food is gross so ill eat somewhere else.
  • CC
    Christina Carroll
    Oct 12, 2025
    1.0
    Waited 15mins to order, ended up having to pull forward to even get someone to take an order and pulled fwd for another 20 min wait. No cars in front or behind. Looks under staffed, unfortunately this is a frequent situation here.
  • GL
    George LaTour
    Sep 29, 2025
    5.0
    Great service friendly staff.
  • RB
    Raegan Boren
    Sep 20, 2025
    1.0
    We got to the Dairy Queen at 9:35 PM and the woman told us that the lobby was closed but we were welcome to go through the drive thru. So we got in the car and then no one would wait on us when we got to the speaker. When we pulled up to the window there was not a soul around. Rude.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Benton, KY?

Dairy Queen Grill & Chill is open from 10:00 AM to 9:30 PM Monday through Thursday, and from 10:00 AM to 10:00 PM Friday through Sunday. Holiday hours vary, with closures on November 27 and December 25, and limited hours on December 24.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.