Dairy Queen Grill & Chill

3.7
438 reviews
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Business Details

168 US Hwy 68e (Draffenville), Benton, KY
42025-7123, United States
(270) 527-0028
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
168 US Hwy 68e (Draffenville), Benton, KY
42025-7123, United States

Hours

Reviews

3.7
438 reviews
5 stars
202
4 stars
77
3 stars
59
2 stars
26
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items.

Staff Friendliness

While some customers praised the friendly staff, others noted rudeness and lack of attentiveness.

Cleanliness

Several reviews mentioned unsanitary conditions and a dirty environment, impacting the overall dining experience.

Ice Cream Quality

The ice cream and desserts received mixed reviews, with some customers enjoying them while others reported issues with preparation.
  • GK
    Greg Kildow
    Dec 27, 2025
    5.0
    Great place
  • BE
    Brent E
    Nov 29, 2025
    1.0
    Ordered 4 blizzards and a 6pk of ice cream sandwiches for delivery. It arrives with no sandwiches so I call and they tell me I have to come get them or get a refund. Put my blizzard in the freezer and go get them. They offer nothing in return. Get home to my blizzard to find out it doesn't have cheesecake bites that I paid extra for and the choco brownie extreme had no brownies. Very disappointed in the service and the way it was handled.
  • ST
    Shawna Travis
    Nov 21, 2025
    3.0
    Come here a few times a week and get the same thing which is a lg vanilla shake and a sm ch shake. Today Im not sure what happen but our shakes were not shakes at all but more like milk with a lil bit of ice cream. They were so watery like they had been sitting out for hours.
  • JD
    Johnnie Dehart
    Nov 18, 2025
    1.0
    I just got two sausage biscuits about 30 minutes ago. The sausage isn't fit to eat. I believe it was cooked yesterday or the day before and reheated today. It didn't chew right at all. So when did yall change sausage? That stuff is nasty compared to what youins used to serve. All it needs it to be cubed like cubed steak and you will have mcdonalds and hardee's sausage. I wont ever buy any more biscuits at dq. That fake nasty butter you put on the biscuits is raunchy as well. It leaves a film in my mouth. P.S. if the chicken strips get any smaller you will have to call them nuggets... its sad your just like every other restaurant chain. You raised prices and gave us the covid shrinkflation sized food. I used to come anyway because I liked the food. Now the food is gross so ill eat somewhere else.
  • CC
    Christina Carroll
    Oct 12, 2025
    1.0
    Waited 15mins to order, ended up having to pull forward to even get someone to take an order and pulled fwd for another 20 min wait. No cars in front or behind. Looks under staffed, unfortunately this is a frequent situation here.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Benton, KY?

Dairy Queen Grill & Chill is open from 10:00 AM to 9:30 PM Monday through Thursday, and from 10:00 AM to 10:00 PM Friday through Sunday. Holiday hours vary, with closures on November 27 and December 25, and limited hours on December 24.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.