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Brand Certified

Dairy Queen Grill & Chill

3.7
(440 reviews)

Business Details

168 US Hwy 68e (Draffenville), Benton, KY
42025-7123, United States
(270) 527-0028
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
168 US Hwy 68e (Draffenville), Benton, KY
42025-7123, United States

Hours

Reviews

3.7
440 reviews
5 stars
203
4 stars
77
3 stars
59
2 stars
26
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unresponsive staff, and incorrect orders, indicating a lack of efficiency and organization.

Food Quality

Mixed reviews on food quality; while some enjoyed the ice cream and certain menu items, many complained about cold, poorly prepared food and smaller portion sizes.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising the staff while others reported rudeness and unprofessional behavior.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions, which detracted from the overall dining experience.
  • DR
    Destyn Riley
    1 day ago
    1.0
    Everytime I’ve been here they never answer the speaker
  • JA
    Jami Adams
    Jan 17, 2026
    5.0
    Ordered a regular cheese curd, regular fry, large drink and mini blizzard. Fries were hot and tasted great, cheese curds were cooked perfectly (so many DQs over fry them until they looked burnt), the mint ore blizzard is ten times better than a shamrock mcflurry. Staff was friendly and worked quickly. Store was very clean. Will definitely be back.
  • GK
    Greg Kildow
    Dec 27, 2025
    5.0
    Great place
  • BE
    Brent E
    Nov 29, 2025
    1.0
    Ordered 4 blizzards and a 6pk of ice cream sandwiches for delivery. It arrives with no sandwiches so I call and they tell me I have to come get them or get a refund. Put my blizzard in the freezer and go get them. They offer nothing in return. Get home to my blizzard to find out it doesn't have cheesecake bites that I paid extra for and the choco brownie extreme had no brownies. Very disappointed in the service and the way it was handled.
  • ST
    Shawna Travis
    Nov 21, 2025
    3.0
    Come here a few times a week and get the same thing which is a lg vanilla shake and a sm ch shake. Today Im not sure what happen but our shakes were not shakes at all but more like milk with a lil bit of ice cream. They were so watery like they had been sitting out for hours.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Benton, KY?

Dairy Queen Grill & Chill is open from 10:00 AM to 9:30 PM Monday through Thursday, and from 10:00 AM to 10:00 PM Friday through Sunday. Holiday hours vary, with closures on November 27 and December 25, and limited hours on December 24.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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