Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.2
458 reviews
5 stars
263
4 stars
98
3 stars
51
2 stars
23
1 star
23
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of fast and slow service, with some praising friendly staff while others noted neglect and confusion during order taking.
Food Quality
Feedback indicates inconsistent food quality, with complaints about soggy or cold items, while some customers enjoyed their meals.
Cleanliness
Several reviews highlighted concerns about cleanliness in the kitchen and dining areas, with some customers finding the environment unsatisfactory.
Order Accuracy
There were multiple reports of incorrect orders and issues with custom requests, leading to customer frustration.
Customer Experience
While many customers appreciated the friendly service, there were complaints about rude behavior from some staff members.
- RMRobert Martin3 days ago1.0The girl that took my order was rude!!
- GGGoldieNov 2, 20251.0My family love DQ , the Benton location needs to train the kids working there , about customer service, and make sure orders are correct. We wait every time we go to this location regardless if we order 2 different meals or even a banana split. And every time the order is not correct and not only have we waited 15-20 minutes we have to go in wait longer until they wait on us or fix the order. This is every time we have gone there . Management needs to step it up with the young employees there or this DQ will likely lose valuable customers . The inside of the restaurant is always dirty that also needs some attention.
- RJRichard JonesOct 31, 20252.0They’re not open at 6 came through to get some grub and was sent away at 9:00
- MSMaria ShaeOct 19, 20251.0I am extremely disappointed with my experience at this location. I custom ordered an ice cream cake for my boyfriend’s birthday and when I went to go pick it up I was very irritated with the outcome of the cake. The frosting was smeared over the top, the writing was all different sizes and uneven, the printout was just slapped on there and not even cutout evenly. Then when I asked for them to attempt to clean it up, the manager seemed confused and like she wasn’t sure what I was asking for and was wanting. Not only this but the kitchen area looked extremely dirty and unhygienic. I would not recommend ordering a cake from this location.
- DDDebra S (Debbie)Oct 10, 20255.0Fast service
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Benton, KY?
The Dairy Queen Grill & Chill at 330 N Main St in Benton, KY is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
This Dairy Queen specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill have drive-thru and outdoor seating options?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and outdoor seating for customers.
Is the Dairy Queen located in Benton family-friendly and equipped for children?
Yes, the location is family-friendly, welcomes children, and provides high chairs to accommodate families with young kids.
Does Dairy Queen Grill & Chill provide free WiFi for customers?
Yes, customers can enjoy free WiFi while dining at Dairy Queen Grill & Chill in Benton, KY.
What phone number can customers use to contact Dairy Queen Grill & Chill in Benton?
Customers can reach Dairy Queen Grill & Chill at (270) 527-1733.
Where can customers order food online for pickup from Dairy Queen Grill & Chill?
Customers can place pickup orders online at https://www.dairyqueen.com/en-us/order/pickup/n/12866/.
Which nearby fast food restaurants are around Dairy Queen Grill & Chill in Benton for alternative dining options?
Nearby alternatives include Sonic Drive-In, Taco John's, and WoodHouse Restaurant, all offering varied fast food options to complement your visit.
What nearby retail stores can customers visit after dining at Dairy Queen Grill & Chill in Benton?
Customers might explore nearby stores like Dollar General, CVS Pharmacy, and Color Bazaar Home Decorating Center for shopping convenience.
Are there automotive services close to Dairy Queen Grill & Chill if customers need vehicle assistance?
Yes, automotive services such as The Dent Specialist, Benton Tire and Lube, Glen's Automotive & Towing, and Walker's Towing & Auto Repair are located nearby for customer convenience.