McDonald's

3.7
865 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20 Parkway Plz, Barbourville, KY
40906, United States

Hours

Reviews

3.7
865 reviews
5 stars
332
4 stars
185
3 stars
165
2 stars
80
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers enjoyed fresh food, many noted issues with cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some reviews mentioning dirty bathrooms and overall untidiness.

Customer Experience

Overall customer experience was mixed, with some praising friendly staff while others felt ignored or unwelcomed.

Drive-Thru Efficiency

Drive-thru service was often slow, with long wait times reported, although some customers noted quick service during busy periods.
  • BS
    Brittany Sinkhorn
    4 days ago
    3.0
    They forgot my chicken nuggets and I did not take the meat off of my little cousin’s cheeseburger. I get that but the Mc chicken was really good.
  • ZR
    Zachary Reshovsky
    Sep 4, 2025
    1.0
    One of a series of really negative experiences after going through a cross-country road trip that started in Michigan and went south (in no small part because of experiences like this McDonalds). Customer experience was horrible here - people were not doing their jobs and the product they delivered was really bad. If company management is reading this, this location had one of the worst McDonalds service qualities of any place I have been. It should be shut down!
  • DM
    Daniel Gambrel (Marshmallow)
    Aug 15, 2025
    5.0
    These ladies are on camera when they do pickup orders just so you pervs know.
  • MW
    makayla wilson
    Jul 25, 2025
    5.0
    Great workers, no longer there they are rebuilding mcdonalds in barbourville ky
  • KB
    Kyle Bell
    Jul 20, 2025
    1.0
    Like all McDonald's. Ice cream machine broken, 30 minute wait time for 10 nuggets,lady at window has attitude when you ask for a straw they forgot to put in bag like its your fault

Frequently Asked Questions About McDonald's

What are the McDonald's Barbourville location's hours of operation?

McDonald's Barbourville is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through?

Yes, the Barbourville McDonald's offers a drive-through service that is open 24/7.