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McDonald's

3.6
(889 reviews)

Business Details

20 Parkway Plz, Barbourville, KY
40906, United States
(606) 546-2036
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20 Parkway Plz, Barbourville, KY
40906, United States

Hours

Reviews

3.6
889 reviews
5 stars
341
4 stars
187
3 stars
168
2 stars
82
1 star
111

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers noted that food quality varies, with some praising fresh and hot meals while others complained about cold or incorrect orders.

Service Speed

Many reviews highlighted slow service, particularly during busy times, with long wait times reported in both drive-thru and dine-in.

Customer Service

Customer service experiences were mixed; some staff were described as friendly and helpful, while others were reported as rude or inattentive.

Cleanliness

Several customers mentioned cleanliness issues, particularly in the dining area and bathrooms.
  • BS
    bobby smith
    6 days ago
    1.0
    Terrible attitudes, throws my food at my table when sitting it down. Very disappointed with the way i was treated and talked to, Only one person treats me this way, and she needs to be corrected. I want to be able to enjoy my mcdonald’s without someone throwing my food at me, do better mcdonald’s. #Savannah
  • DT
    Daniel Toomey
    Feb 19, 2026
    1.0
    I get off of work at 3 am and get there around 3:45 am. Every time I get there, they can't serve me for at least an hour because the PoS system isn't working. The few times I have been able to get served, my order has been wrong and the food is borderline at best. When I complain, management just brushes me off and says come back at a normal time. If you are going to be open 24 hours, then give your customers the best service 24 hours. I will not bother them again with my business.
  • JS
    Judy Sutherland
    Feb 18, 2026
    5.0
    I have been to a lot of McDonald's in my life but I have to say in all honesty barbourville Kentucky McDonald's is my favorite, Reason why? Their food is always hot, it's very clean inside, fast food as well as warm & welcoming staff!
  • DD
    DieselGurl DieselGurl
    Feb 9, 2026
    4.0
    My daughter was so excited on this day when we went out and stopped at this McDonald's, after she said she wanted the cheeseburger, so that's what I ordered, and I be damned if we don't already make it halfway home, when she looks in it and see's a 4 piece nugget in it instead!!! I mean, not even a dang 6 piece, but a 4 piece!! But on a positive note, she got a lil brighter eyed when she seen the toy that she'd been wanting, it's one that she needed from the McDonald's Toys Collection!! But, I was so dang mad when she told me it was nuggets!!! Mainly because of the ordeal I had B4 hand when ordering it to begin with, and it just made me think they done it out of spite!! I never complained or anything about it tho, I just wanted to forget about them messing the order up and end on the high note of her being thrilled by the toy!! But what I can say is, the food here, when you get the correct order, is some of the best McDonald's food between the several neighboring city's over!!
  • HC
    Heather Couch
    Feb 9, 2026
    1.0
    The second time I order a caramel macchiato here, first time was drinkable at least this last time it was not even drinkable. I only come to town once in a blue moon, but when I do, I still have my coffees in the morning and I’m gonna have to start going somewhere else. They obviously can’t make them and every time they screw something up

Frequently Asked Questions About McDonald's

What are the McDonald's Barbourville location's hours of operation?

McDonald's Barbourville is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through?

Yes, the Barbourville McDonald's offers a drive-through service that is open 24/7.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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