Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.0
371 reviews
5 stars
193
4 stars
74
3 stars
59
2 stars
16
1 star
29
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple customers reported unsanitary conditions in the restrooms and dining area, with some stating they left without ordering due to the filth.
Service Quality
Feedback indicates inconsistent service quality, with some customers experiencing rude staff and poor customer service, while others praised friendly and fast service.
Food Quality
Several reviews highlighted issues with food quality, including reheated items, soggy fries, and unappetizing meals, although some customers enjoyed specific menu items.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality, with some feeling that the value did not meet expectations.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about the ice cream, breakfast options, and overall enjoyable experiences at the location.
- JBJamie BarnettNov 14, 20251.0Short staffed. Curent crew seems lazy. Dirty restrooms and loby. Floors haven't been moped in a long time. I'm not going back inside this location to dine. However it seems pretty laid back. Always an empty lobby. My food set there till I asked for it. Drive through is 1st priority at this location.
- WRWit R.Nov 4, 20254.0The food was fresh and hot, and tasted good, and the service wasn't terrible albeit a little slow. Our cashier was very friendly. The main negative i had about this place was that none of the tables were wiped down and the floor was filthy with mud and dirt. For me, a clean restaurant is a must and this location dropped the ball.
- SSSheilaSep 19, 20251.0What can I say about 10 years ago 5 this place was clean and loved going , small town it's about all they have , if you go in the place your feet sticks to the floor , you can look at the behind the counter and restrooms disgusting, the behind the counter looked like nonone cleaned in 5 years the people cooking was sweaty wearing t shirts wet with sweat never have I ever seen a restaurant like this food is unheard of if your ordering reals food , cannot eat taste like cardboard, called the owner she made excuses said they pass inspection with flying colors and the dogs and people that come in think they own the place and that is why it stinks like them and the people work there keep the place spotless lol she must never go in there but says she's there 40 hours a week , walk in take a pic stay a while hopefully the Headquarters will shut this place down , it's beyond help
- ZRZachary ReshovskySep 4, 20251.0Writing reviews after going on a Michigan to New Mexico Midwest Road Trip. This place was one of the lowest quality customer service and quality experiences I have had along with McDonald's and Papa John's nearby. I called ahead of time and the phone system clearly doesn't work, bad service straight up! Would recommend stronger service protocols!
- SBSolomon BrowningAug 16, 20251.0I got a cone and it was completely melted and the bottom of the cone was soggy and dripping ice cream I had to throw it away it wasn’t edible and I called to complain about it and was meet with very poor customer service and a very rude person on the other line he didn’t have professionalism and told me “it does that” when you mess up you fix it don’t just say yeah that happens. Do better
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Barbourville, KY?
Dairy Queen Grill & Chill is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 10:30 AM to midnight, and Sunday from 7:00 AM to 10:00 PM. Note that it is closed on Thanksgiving (Nov 27) and Christmas Day (Dec 25), with shorter hours on Christmas Eve (6:00 AM to 3:00 PM).
What types of food and treats are Dairy Queen Grill & Chill known for?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers, shakes & malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer amenities for families with children?
Yes, the location offers family-friendly amenities including booster seats, high chairs, restrooms, and is good for kids. They also provide free WiFi and seating.
Can I order food ahead of time from Dairy Queen Grill & Chill?
Yes, you can use their mobile ordering service via their website link to order food for pickup.
Does Dairy Queen Grill & Chill in Barbourville have a drive-thru service?
Yes, this location offers a drive-thru for convenient service.
What is the contact phone number for Dairy Queen Grill & Chill?
You can reach Dairy Queen Grill & Chill by phone at +1 606-546-6322.
Where is Dairy Queen Grill & Chill located in Barbourville?
It is located at 610 Knox St, Barbourville, KY 40906-1304, USA.
What nearby medical facilities are close to Dairy Queen Grill & Chill for visitors who may need health services?
Nearby medical facilities include Knox Family Dentistry PSC, Dr. Brent C. McDonald, Baptist Health Medical Group Family Medicine, Paul Pedersen, MD, Knox Physical Therapy, Knox County Hospital ICU, and other doctors and specialists.
Are there nearby shopping options near Dairy Queen Grill & Chill in Barbourville?
Yes, nearby shopping options include Union Plaza Shopping Center, Barbourville Opportunity Store, and Family Dollar for groceries, discounts, and fashion.
What other dining options are near Dairy Queen Grill & Chill in Barbourville if I want to explore local food?
Nearby dining options include Dos Amigos, 2 Amigos Mexican Restaurant, and CRAVE | Barbourville KY, which offers ice cream, coffee, and donuts.