Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
596 reviews
5 stars
240
4 stars
156
3 stars
102
2 stars
42
1 star
56
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, leading to dissatisfaction.
Service Speed
Customers experienced long wait times, especially during busy hours, with some noting slow service in both drive-thru and dine-in.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about cold or stale items.
Staff Attitude
While some reviews highlighted friendly staff, others mentioned rude service and a lack of acknowledgment from employees.
Cleanliness
Several reviews pointed out cleanliness issues in the dining area and bathrooms, affecting overall customer experience.
- RPRobin PollockNov 30, 20252.0They are very slow and more times than not, don't get the order right. Food is often stale, including hard dried bread. We eat there very seldom as a result. The latest attempt today ended up with both straw and spoon missing and my snickerdoodle frosty was missing the cookie crumble. I asked when I realized that it didn't seem to be there and was assured it was. Got home and stirred it and it was indeed not. Of the 6 years we have lived nearby, they've been timely and correct maybe twice. I don't expect an amazing culinary experience, but getting necessary items, warm and not stale food, and a correct order would be great..
- RDRobert DaleNov 23, 20255.0Nice staff and quick service
- JRJohn RollinsNov 16, 20251.0This location has got to employ some of the laziest people in the area. Walk in and they just look at you. No acknowledgment or help. Do not go inside if you want to eat here because they only worry about drive thru times. Maybe if the kitchen staff put their phones down they might get something done.
- MGMichelle GlickNov 2, 20252.0We just ate here. There was a huge line with only one cashier working. It took us a while to get our food. My husband ordered a baconator with just cheese and bacon. I order the 3 piece chicken tenders meal. We also ordered the pull apart Cinnabons.A lot of the pop choices were out. There w a no cups to put the ketchup in. They did give us a few packets. My husband's burger was not plain and he had to wait another 15 minutes for a plain one. The chicken tenders were actually really good although they were not hot. I myself did not care for the signature sauce. It reminded me of horse reddish sauce. You may like it, but it wasn't for me. The "pull apart" cinnabons were so dry and definitely did not pull apart. I have a picture below.
- CKCandie KaneNov 1, 20252.0Drive through order about 5pm: ordered a single no cheese, mustard, pickle, lettuce. Small fry and a chili. Got home fries were cold and overcooked. Burger not only had cheese, it had double cheese. Looked for receipt, not one. I paid over $12 for food and the only thing edible was the chili. I tried for an hour to contact, never spoke to anyone. Not wasting the gas to take the food back.
Frequently Asked Questions About Wendy's
Is #816 Cannonsburg Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 12523 U.S. Route 60 in Ashland, KY currently open?
Yes! This Wendy's location is open and committed to serving you every day.
What are the operating hours for Wendy's drive-thru in Ashland, KY?
The drive-thru is open daily from 7:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What meal services does Wendy's in Ashland, KY offer?
This Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's food for delivery or takeout?
Yes, this location offers takeout, delivery, and drive-thru services.
What payment methods does Wendy's in Ashland accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find Wendy's menu and order online?
You can view the menu at https://menu.wendys.com/ and order online at https://order.wendys.com.
How can I provide feedback or contact Wendy's at this location?
You can contact their Customer Care team via live chat on the contact page, call 888-624-8140, or directly at (606) 929-5855. Feedback can also be submitted through their Customer Satisfaction Survey.
What nearby restaurants can I visit along with Wendy's in Ashland, KY?
Nearby dining options include Bob Evans for American food, Arby's for sandwiches, and Waffle House for breakfast and brunch.
Which nearby places can help if I need banking or emergency services near Wendy's?
Fifth Third Bank is nearby for banking needs, and King’s Daughters Urgent Care Center is close by for emergency and medical care.
Are there convenient retail or convenience stores near Wendy's in Ashland?
Yes, nearby you can find stores like TNT Fireworks, Tom’s Discount Tobacco, and gas stations such as BP, Marathon, and Clark’s Pump-N-Shop.