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Wendy's

3.8
(582 reviews)

Business Details

12523 U.S. Route 60, Ashland, KY
41102, United States
(606) 929-5855

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12523 U.S. Route 60, Ashland, KY
41102, United States

Hours

Reviews

3.8
582 reviews
5 stars
235
4 stars
151
3 stars
103
2 stars
39
1 star
54

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers experienced long wait times both in the drive-thru and inside the restaurant.

Food Quality

Feedback indicated inconsistent food quality, with some items being stale or poorly prepared.

Staff Attitude

While some reviews praised friendly staff, others noted rude behavior and lack of acknowledgment from employees.

Cleanliness

Several reviews highlighted cleanliness issues in the dining area and restrooms.
  • RP
    Robin Pollock
    Nov 30, 2025
    2.0
    They are very slow and more times than not, don't get the order right. Food is often stale, including hard dried bread. We eat there very seldom as a result. The latest attempt today ended up with both straw and spoon missing and my snickerdoodle frosty was missing the cookie crumble. I asked when I realized that it didn't seem to be there and was assured it was. Got home and stirred it and it was indeed not. Of the 6 years we have lived nearby, they've been timely and correct maybe twice. I don't expect an amazing culinary experience, but getting necessary items, warm and not stale food, and a correct order would be great..
  • RD
    Robert Dale
    Nov 23, 2025
    5.0
    Nice staff and quick service
  • JR
    John Rollins
    Nov 16, 2025
    1.0
    This location has got to employ some of the laziest people in the area. Walk in and they just look at you. No acknowledgment or help. Do not go inside if you want to eat here because they only worry about drive thru times. Maybe if the kitchen staff put their phones down they might get something done.
  • MG
    Michelle Glick
    Nov 2, 2025
    2.0
    We just ate here. There was a huge line with only one cashier working. It took us a while to get our food. My husband ordered a baconator with just cheese and bacon. I order the 3 piece chicken tenders meal. We also ordered the pull apart Cinnabons.A lot of the pop choices were out. There w a no cups to put the ketchup in. They did give us a few packets. My husband's burger was not plain and he had to wait another 15 minutes for a plain one. The chicken tenders were actually really good although they were not hot. I myself did not care for the signature sauce. It reminded me of horse reddish sauce. You may like it, but it wasn't for me. The "pull apart" cinnabons were so dry and definitely did not pull apart. I have a picture below.
  • CK
    Candie Kane
    Nov 1, 2025
    2.0
    Drive through order about 5pm: ordered a single no cheese, mustard, pickle, lettuce. Small fry and a chili. Got home fries were cold and overcooked. Burger not only had cheese, it had double cheese. Looked for receipt, not one. I paid over $12 for food and the only thing edible was the chili. I tried for an hour to contact, never spoke to anyone. Not wasting the gas to take the food back.

Frequently Asked Questions About Wendy's

Is #816 Cannonsburg Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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