Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
592 reviews
5 stars
238
4 stars
155
3 stars
102
2 stars
41
1 star
56
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, leading to dissatisfaction.
Service Speed
Customers experienced long wait times, especially in the drive-thru, with some waiting over 30 minutes.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or poorly prepared food.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area and restrooms.
Customer Service
While some staff were praised for being friendly and helpful, others were criticized for rudeness and poor service.
- JRJohn RollinsNov 16, 20251.0This location has got to employ some of the laziest people in the area. Walk in and they just look at you. No acknowledgment or help. Do not go inside if you want to eat here because they only worry about drive thru times. Maybe if the kitchen staff put their phones down they might get something done.
- MGMichelle GlickNov 2, 20252.0We just ate here. There was a huge line with only one cashier working. It took us a while to get our food. My husband ordered a baconator with just cheese and bacon. I order the 3 piece chicken tenders meal. We also ordered the pull apart Cinnabons.A lot of the pop choices were out. There w a no cups to put the ketchup in. They did give us a few packets. My husband's burger was not plain and he had to wait another 15 minutes for a plain one. The chicken tenders were actually really good although they were not hot. I myself did not care for the signature sauce. It reminded me of horse reddish sauce. You may like it, but it wasn't for me. The "pull apart" cinnabons were so dry and definitely did not pull apart. I have a picture below.
- CKCandie KaneNov 1, 20252.0Drive through order about 5pm: ordered a single no cheese, mustard, pickle, lettuce. Small fry and a chili. Got home fries were cold and overcooked. Burger not only had cheese, it had double cheese. Looked for receipt, not one. I paid over $12 for food and the only thing edible was the chili. I tried for an hour to contact, never spoke to anyone. Not wasting the gas to take the food back.
- STshay tibbsOct 24, 20251.0Worst Wendy’s ever. Always out of something, super slow, workers are nice but my food is always wrong
- MEMichael EarlySep 19, 20251.0New owner? New management? Place has fallen off a cliff. We used to name our children after the employees.
Frequently Asked Questions About Wendy's
Is #816 Cannonsburg Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Ashland, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Ashland, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (606) 929-5855.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does #816 Cannonsburg Wendy’s serve breakfast?
Yes, this Wendy’s location in Ashland, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 12523 U.S. Route 60 in Ashland, KY currently open?
Yes! This Wendy's location is open and committed to serving you every day.
What are the operating hours for Wendy's drive-thru in Ashland, KY?
The drive-thru is open daily from 7:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What meal services does Wendy's in Ashland, KY offer?
This Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's food for delivery or takeout?
Yes, this location offers takeout, delivery, and drive-thru services.
What payment methods does Wendy's in Ashland accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find Wendy's menu and order online?
You can view the menu at https://menu.wendys.com/ and order online at https://order.wendys.com.
How can I provide feedback or contact Wendy's at this location?
You can contact their Customer Care team via live chat on the contact page, call 888-624-8140, or directly at (606) 929-5855. Feedback can also be submitted through their Customer Satisfaction Survey.
What nearby restaurants can I visit along with Wendy's in Ashland, KY?
Nearby dining options include Bob Evans for American food, Arby's for sandwiches, and Waffle House for breakfast and brunch.
Which nearby places can help if I need banking or emergency services near Wendy's?
Fifth Third Bank is nearby for banking needs, and King’s Daughters Urgent Care Center is close by for emergency and medical care.
Are there convenient retail or convenience stores near Wendy's in Ashland?
Yes, nearby you can find stores like TNT Fireworks, Tom’s Discount Tobacco, and gas stations such as BP, Marathon, and Clark’s Pump-N-Shop.