Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.1
540 reviews
5 stars
273
4 stars
127
3 stars
83
2 stars
23
1 star
34
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and rude staff interactions.
Food Quality
While some customers praised the food as fresh and delicious, others complained about cold items and incorrect orders.
Cleanliness
The restaurant was noted for being clean, but there were serious concerns about restroom hygiene.
Inconsistent Experience
Many reviews indicated a hit-or-miss experience, with some visits being excellent while others were disappointing.
Customer Service
Positive remarks were made about friendly staff, but there were also complaints about unprofessional behavior.
- JJJennifer3 days ago1.0This was the second time in a week I have ordered food and it was terrible. How is this even a 3 piece?? I got two chicken tenders that tasted like they sat in a drawer for a week and some left over bits from the bottom of the bag. The fries were so stale I couldn’t even choke them down and when I asked for bbq they handed me sweet chili sauce and when I again asked for the correct sauce I heard the smart ass kid inside say just take the one we gave you. No need to wonder why Wendy’s is closing multiple locations.
- BBBobeRandomJan 4, 20262.0Went there about 11:30 pm, to get my pregnant wife a snickerdoodle frosty and they said "we turned it off" so we couldnt get any frosty. Fries were hard, cold, and very few. Disappointing as usual here.
- TCTrace ColeJan 1, 20261.0Sincerely the worker who was working this morning, (New Years Morning) was rude, she put more fries in the small than in the large, didn’t provide syrup or sauces and said the “F word” when they were asked for, after paying I was told “PULL UP” and I was just really blown away from how bad the service was. This store always had terrible service, stale buns, non accommodating staff. Idk what’s has gotten into fast food lately but this seems to be the norm, very disappointed
- PBPreston BarkerDec 3, 20253.0Very very slow for a fast food restaurant. We also ordered online
- JHJackson HammondNov 13, 20252.0We were parked going through the drive-thru. The man that brought out our food forgot our frosty's and then acted put out by the fact that he had to go back inside and get them for us. Then, when he came back out with him he rushed us off saying "I have to get back inside".
Frequently Asked Questions About Wendy's
Is Russell Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 300 Russell Road, Ashland, KY?
Wendy's is open daily from 6:00 AM to 1:00 AM, Monday through Sunday.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at this location has a drive-thru open daily from 6:00 AM to 1:00 AM.
Can I order Wendy's food for delivery or takeout at this location?
Yes, this Wendy's location offers both delivery and takeout services, which can be accessed via the Wendy's app or website.
Does Wendy's serve breakfast, lunch, and dinner here?
Yes, Wendy's serves breakfast, lunch, and dinner meals at this location.
What payment methods does Wendy's accept at this location?
Accepted payment options include American Express, cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and nutritional information?
You can view menu prices and nutrition details on the Wendy's website or mobile app by selecting this location.
How can I contact this Wendy's location for questions or feedback?
You can call the restaurant directly at (606) 329-2208 or reach customer care via their website or phone at 888-624-8140.
Are there other fast food restaurants near this Wendy's?
Yes, nearby fast food options include Rally's at 405 Russell Road, Arby's, Taco Bell, and another Wendy's location.
What nearby stores can I visit for shopping before or after Wendy's?
You can visit nearby stores such as Willow and Lace Boutique for clothing, Dunham's Sports for sporting goods, Sleep Outfitters for retail, and Lowe’s Home Improvement for hardware and home goods.
Are there any nearby services like salons or coffee shops near Wendy's?
Yes, nearby services include Exquisite Nails & Spa, Back Stage Hair Design for beauty treatments, and Pour House Coffee for coffee and café options.