Outback Steakhouse

4.3
1538 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Ashland just off I-23 and River Hill Drive nearby Walmart and the Ashland Town Center.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
441 Riverhill Drive, Ashland, KY
41101, United States

Hours

Reviews

4.3
1,538 reviews
5 stars
978
4 stars
262
3 stars
115
2 stars
81
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the attentive and friendly service from various servers, particularly highlighting individuals like Jason, Iro, and Kaden.

Food Quality

While some reviews praised the food as delicious and well-prepared, others noted issues with seasoning, overcooked items, and inconsistent quality.

Cleanliness Issues

Several customers reported unsanitary conditions, including dirty tables and food debris on the floor, which detracted from their dining experience.

Wait Times

Customers expressed frustration with long wait times for food and drinks, with some noting that service was slow even when the restaurant was not busy.
  • KS
    Keli Spalding
    1 day ago
    3.0
    Was super excited to get food for my Birthday and take it home. We have twin babies a d its hard to have time let alone know if there is enough room for both of our girls inside a restaurant so we ordered to go curbside. First we got there and parked and had not received a text yet for check in. Then a server comes out doesn't say anything and shoves a to go bag through my window I say a hi and thanks before she disappears behind the building. I then check and it wasn't even our food. I had thought maybe since I had filled out what make and model we had she knew by that way. I carries the food back in and waited. Thankfully exchanging it was easy. The food looked great when we got home but the blooming onion was burnt tasting, the fries were soggy ( yeah, I should have known better but they package the fries in with the steak and potato. The steam from the box made them super soggy) i had got a 12 oz new york strip steak and it was tender but super bland. It had no flavor and I was horribly disappointed. My husband's steak was bland too and his was a different cut. We spent $70 on this meal and it sucks that it wasn't even good. I would not recommend going here. The only thing out of the meal that was good was my husband's chicken called the Alice I believe.
  • AR
    Anissa Rose
    3 days ago
    5.0
    Alice Springs Chicken never disappoints! We had it takeout and they know how to pack it to where it’s just as good as if you’re eating inside!! So good!!
  • LW
    laurie w
    3 days ago
    1.0
    If you're an Outback rep and read this; be aware that I did fill out a contact form when I got the survey email after our visit. I'm not interested in a free meal or anything of that nature. We will not be returning to Outback again. I do think it's the right thing to do, though, for others to know what a poorly ran location this is. People work too hard for their money to go spend it at a restaurant that can't treat customers like they matter. My husband and I came to this location for NYE dinner. The last dinner we had in November was sub-par, but we had a gift card I'd received and thought we'd try it again- poor choice! Walking in, I noticed trash scattered about the outside. It takes 10 minutes for a staff member to come out and pick up trash. We were seated in the bar area; the bartender ended up being our server. I was immediately put off by the fact that she had waist-length hair that wasn't tied up. I ordered the margarita flight. I don't typically order alcoholic drinks, but it was NYE, so I thought I'd splurge. All four drinks were so, so sweet, I couldn't drink them. We ordered and was waiting for our food when a couple walked in carry a dog and went to sit at the bar. Mind you, it wasn't a service dog (no vest or indicator that it was a service dog), it was a small lap dog. Our entrees arrived, and the continued disappoint of this experience continued. We each ordered a side salad with sweet tomato dressing. We both love the sweet tomato dressing and is one of the main reasons we've chosen Outback in the past. Our server tells us that they're out of that dressing. My husband orders the teriyaki kabobs. He said the vegetables were crunchy and undercooked, and the sauce tasted like it was poured right out of a bottle after the kabobs were (half) cooked. My dinner was equally as disappointing; I ordered a medium well sirloin that arrived bloody. I'd pushed my steak and the margarita flight to the end of the table. The lady manager ( I assume she was the manager) walked by and asked us how our dinner was. I explained to her all the issues we'd encountered. Her response- "well the drink mix sits in the bottom of the glasses. You have to stir them up." No response about my bloody steak. She simply asked if she could take it all away. No offer to take items off our check. We paid the check and left. We've frequented Outback for many years. Never again.
  • TD
    Tracy Drinker
    Dec 23, 2025
    2.0
    Food not particularly seasoned enough. Service excellent but filthy.. Food all over the floor, sat me at a table that had not been wiped down and tissue from previous patrons still in the seats Server Ero was the best
  • KB
    Kaeden Basenback
    Dec 22, 2025
    1.0
    Waitress was very slow getting our drinks. It took 10 minutes just to get drinks, and then the wait for food was about the same. Took 20+ minutes just for the waitress to come back with the check, 2/10 food isn’t even that great.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.