Brand Certified
McDonald's
3.6(717 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
14525 State Route 180, Ashland, KY
41102, United States
Certified by McDonald's • Mar 01, 2026
(606) 929-5740
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
717 reviews
5 stars
267
4 stars
171
3 stars
128
2 stars
50
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative dining experience.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or incorrect items, with some customers expressing dissatisfaction with the freshness.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Positive Staff Interactions
Despite the negative feedback, some customers praised friendly and courteous staff, indicating that service quality can vary.
- ABAndi BJan 27, 20261.0Worst one in the tri-state area. Went to go get food tonight and pulled up to order and they said they were closed. It was 8:40pm. Everytime we go here it's some new bs. Food is not right or it's cold. Good luck going inside to find a "worker" if inside is even open. Very rude staff. Never going to this one again. Would NOT recommend. Tried to post a complaint on the website and you can't unless you actually got a order. Can't do that if they close early for no reason. And I doubt it's because of the weather because the gas station it's attached to was still open with lots of customers.
- LCLisa CaudillJan 11, 20265.0My husband and I eat at this McDonald's often. This store has a great management team. The people that work there are very friendly. The store has a great atmosphere, is clean and organized. Their breakfast and iced coffees are our favorites. All of their food is good! 🌝
- BTBuddy TerryJan 3, 20261.0We used our app and it didn't work on their end and they made us pay full price bc of their mess up
- EPECP East Coast ProspectingDec 20, 20251.0Went through the drive through… ordered a bacon, egg, cheese biscuit and a large French Vanilla Cappuccino. Biscuit was hard and the bacon was dried out.. The French Vanilla Cappuccino was only half full…. Pretty big rip off….
- JMJay MidkiffDec 19, 20251.0McDonald's is well-known, and many people enjoy it. I don't eat at the chain that often. Mostly when my grandchildren ask. Walking into this particular store, there are three different people waiting to place an order. The lady in front stated that she did not believe anyone was working the front counter, which became obvious after a while. While we waited, we noticed several employees conversing in the back. Some even ate, while others simply wandered around doing nothing. Clearly not concerned with the customers or their needs. A short time later, they decided it was once again time to work. Definitely would not return to this location.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's in Ashland, KY?
McDonald's in Ashland, KY is open Monday to Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is available Monday to Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM at the Ashland, KY McDonald's.
Can I order delivery from McDonald's in Ashland, KY?
Yes, delivery is available daily. Delivery hours are Monday to Saturday from 5:00 AM to 10:30 PM and Sunday from 6:00 AM to 9:30 PM. You can order online at https://mcdonalds.order.online/business/-5579.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available as a pickup and delivery service.
What payment methods are accepted at McDonald's Ashland, KY?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app to order McDonald's food?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store. Quick links are also available online.
What services does McDonald's Ashland, KY provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Which nearby places could I visit before or after dining at McDonald's?
Nearby places include the BP and Shell gas stations for fuel stops, Blue Rhino Propane Exchange for propane needs, and the Boyd County Baseball Field for sports and recreation.
Are there any educational institutions close to McDonald's Ashland, KY?
Yes, nearby are Boyd County High School, Boyd County Preschool, and Cannonsburg Elementary School, making it convenient for families and students to visit.
How can nearby attractions help customers find McDonald's in Ashland?
Landmarks like the Ashland US Army Reserve Center and Boyd County High School Football Field can help customers easily locate the McDonald's on State Route 180.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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