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Dairy Queen Grill & Chill

4.1
(656 reviews)

Business Details

3300 13th St, Ashland, KY
41102-5466, United States
(606) 324-5511
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
3300 13th St, Ashland, KY
41102-5466, United States

Hours

Reviews

4.1
656 reviews
5 stars
321
4 stars
189
3 stars
70
2 stars
26
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, leading to dissatisfaction with their experience.

Food Quality

There were numerous complaints about cold, poorly prepared food, and incorrect orders, impacting overall satisfaction.

Pricing

Several reviews mentioned that the prices are considered high for the quality and quantity of food received.

Ice Cream

Despite the issues with food, many customers praised the ice cream, particularly the Blizzards, as a highlight of their visit.

Cleanliness

Some customers noted cleanliness issues, particularly in the dining area and bathrooms.
  • TS
    tonya shull
    3 days ago
    5.0
    Maddie is a beautiful person! A lovely employee that made my experience a wonderful one. Thank you again 😊
  • AS
    Alexis Salyers
    4 days ago
    1.0
    Don’t ever post reviews but this was ridiculous. Ice cream was fully melted. Lady in the window appeared to be on something, didn’t know our order, tried to give us two different orders after us telling her what our order was, and still was confused and the lady with the headset had to help her out. Ridiculous.
  • SW
    side winder
    Jan 11, 2026
    4.0
    I enjoyed this DQ . The staff was nice a d the food and ice cream was enjoyable..
  • S7
    SaltyImp 77
    Nov 26, 2025
    1.0
    My blizzard was only filled up two thirds of the cup. It wasn’t even melted, it just wasn’t filled up all the way.
  • SS
    Savannah Stewart
    Nov 23, 2025
    2.0
    We’ve been going to dq for breakfast on sat & sunday for years bc they usually serve it till 11am. All the dq location in our area server breakfast on the weekend later & also serve biscuits & gravy all day long. For whatever reason they did not want to serve us breakfast bc they claim they don’t serve breakfast past 10:30 on weekends. It was only 10:50 am. It seems like they just didn’t wanna work to be honest. They was completely dead so you’d think it would help there business but what do I know 🤷🏻‍♀️ Also, I thought Hygiene was an important role. Especially being a manager. The manager looked like he just rolled out of bed. Face not shaved and clothes looked sloppy. I guess will just be going to other dq locations for here on.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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