Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.1
653 reviews
5 stars
320
4 stars
188
3 stars
70
2 stars
26
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Food Quality
Many reviews highlighted issues with food temperature and preparation, including cold and poorly made items.
Order Accuracy
Several customers experienced incorrect orders and missing items, contributing to dissatisfaction.
Pricing Concerns
Customers frequently mentioned high prices for the quality of food received, feeling that it was not worth the cost.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and specific menu items, as well as friendly service from certain staff members.
- SWside winder1 day ago4.0I enjoyed this DQ . The staff was nice a d the food and ice cream was enjoyable..
- S7SaltyImp 77Nov 26, 20251.0My blizzard was only filled up two thirds of the cup. It wasn’t even melted, it just wasn’t filled up all the way.
- SSSavannah StewartNov 23, 20252.0We’ve been going to dq for breakfast on sat & sunday for years bc they usually serve it till 11am. All the dq location in our area server breakfast on the weekend later & also serve biscuits & gravy all day long. For whatever reason they did not want to serve us breakfast bc they claim they don’t serve breakfast past 10:30 on weekends. It was only 10:50 am. It seems like they just didn’t wanna work to be honest. They was completely dead so you’d think it would help there business but what do I know 🤷🏻♀️ Also, I thought Hygiene was an important role. Especially being a manager. The manager looked like he just rolled out of bed. Face not shaved and clothes looked sloppy. I guess will just be going to other dq locations for here on.
- ESerin shivelNov 9, 20251.0This is how the peppermint bark mini blizzard was handed to me thru the drive thru window and I even said “awww come on now it’s not even full and that’s $4.27.” She just looked at me and I said wow that’s really disappointing and she said I know and smiled. Treat your customers better and serve like the advertisement shows 😏
- ABAjay BaileyOct 9, 20251.0Ordered 4 blizzards. Person at the windows used their bare hand to smash the cup into a cup holder. By the time I made them remake the blizzards that had been bare handed, the others had melted.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Ashland, KY?
Dairy Queen Grill & Chill is open Monday to Thursday from 6 AM to 10 PM, Friday and Saturday from 6 AM to 10:30 PM, and Sunday from 7 AM to 10 PM. It is closed on November 27, 2025, and December 25, 2025.
What types of foods and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and ice cream cakes.
Does Dairy Queen Grill & Chill provide facilities for families with children?
Yes, the location is family-friendly and offers booster seats, high chairs, and is welcoming to kids.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, the restaurant provides outdoor seating for customers.
Can I place an order online or use a mobile app for Dairy Queen Grill & Chill?
Yes, you can place a pickup order online via their website, and there is a mobile app available for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have a drive-thru option?
Yes, this location features a drive-thru for customer convenience.
Are there restroom facilities and Wi-Fi available at Dairy Queen Grill & Chill?
Yes, the restaurant has restrooms and offers free Wi-Fi for customers.
What nearby places can I visit alongside Dairy Queen Grill & Chill at 3300 13th St, Ashland?
Nearby places include State Beauty Supply for beauty products, Zanzi’s Pizza if you want pizza, and the Ashland Area YMCA for fitness activities.
Are there nearby gas stations to Dairy Queen Grill & Chill where I can refuel my car?
Yes, nearby gas stations include ARCO, Marathon Gas, BP, and Clark Pump-N-Shop which also has a convenience store and supermarket.
If I'm visiting Dairy Queen Grill & Chill, can I find other food options or services close by?
Yes, in addition to Dairy Queen itself, you can find Papa John’s Pizza, Zanzi’s Pizza for other dining options, and Smoothie King for smoothies and juice beverages close by.